First off, what does a vendor that responds with personal attacks and slanderous comments about a business he does not know say about the character of this person?
Below is the exact content of the emails I sent (which I can produce for anyone as requested), which do not support anything in Jon's response to my review:
I NEVER asked him anything about honoring the incorrect price he quoted (even though that would have been the appropriate thing for an accredited business to do). I asked him to explain why shipping amounts and whatever he was calling the CA service charges (which he verbally referred to as a Canadian service fee... what?) were changing quote to quote on the same quantity of items.
He states he realized the mistake, which he did not, I did and pointed it out to him (which he acknowledged in email).
He states She emailed several times insisting we honor the mistaken pricing. That is a flat out lie as you can see by the email chain below.
He states she wanted to speak with a manager to insist on getting the pricing I had sent in error. Another flat out lie as you can see by the email chain below.
Email chain from last response to first (read in reverse, all personal contact information has been removed) at BBB request I can send attachment of email, not forwarded as we all know that can be manipulated.
From: Tiffany Carder
Sent: Friday, October 27,2017 10:17 AM
To: 'Jon - ImprintItems'
Subject: RE: Quotes:
Can you please put me in contact with a manager. You did not address all of my questions below and the quotes are all incorrect.
From: Jon - ImprintItems
Sent: Friday, October 27,2017 10:09 AM
To: tiffany. Carder
Subject: RE: Quotes
The $16.19 pc price is only valid for 500 pcs
The 100 pc pricing is shown below
To approve this order for production and/or provide payment CLICK HERE.
Item Information
Item # Item Desc. Qty Item Cost Amount
GGLB Golf Globe Game 100 $17.790 $1,779.00
Color: Blue
Item Details: https://www.imprintitems.com/product/golf-globe-game
Additional Order Costs
Item Item Desc. Qty Item Cost Amount
Setup Charge / Screen Fee 1 Color Imprint 1 50.000 $50.00
Shipping Shipping via Ground within CA ******* 1 309.870 $309.87
CA Service Charge Product Delivered to CA Address 1 213.000 $213.00
Total Order Cost: $2,351.87
Sincerely,
Jon
From: Tiffany Carder
Sent: Friday, October 27,2017 12:07 PM
To: Jon - ImprintItems
Subject: RE: Quotes
Ok, heres the breakdown of quote I received, none of the numbers make sense:
Also, what is the CA Service Charge?
500: $16.19
Shipping: $1289
Service Charge: $972
100: $17.79
Shipping: $309.87
Service Charge: $213
100: $16.19
Shipping: $1289
Service Charge: $295
50: $19.90
Shipping: $157.84
Service Charge: $123
Are these numbers arbitrary? How can shipping and service charges be different for the same quantity of items?
From: Jon - ImprintItems
Sent: Friday, October 27,2017 9:52 AM
To: tiffany. Carder
Subject: RE: Quotes
Tiffany
Sorry, the $16.19 is the 500 pc price
I will correct that one and resend
Sincerely,
Jon
From: Tiffany Carder
Sent: Friday, October 27,2017 11:49 AM
To: Jon - ImprintItems
Subject: Quotes
Hi Jon,
Im a little confused about the quote I have received from you. One lists 100@ $17.79, total cost $2351. 87 sand another lists 100@ $16.19, total cost $3253. 00. Can you please explain?