Tiffany C.

First off, what does a vendor that responds with personal attacks and slanderous comments about a business he does not know say about the character of this person?

Below is the exact content of the emails I sent (which I can produce for anyone as requested), which do not support anything in Jon's response to my review:
I NEVER asked him anything about honoring the incorrect price he quoted (even though that would have been the appropriate thing for an accredited business to do). I asked him to explain why shipping amounts and whatever he was calling the CA service charges (which he verbally referred to as a Canadian service fee... what?) were changing quote to quote on the same quantity of items.
He states he realized the mistake, which he did not, I did and pointed it out to him (which he acknowledged in email).
He states She emailed several times insisting we honor the mistaken pricing. That is a flat out lie as you can see by the email chain below.
He states she wanted to speak with a manager to insist on getting the pricing I had sent in error. Another flat out lie as you can see by the email chain below.

Email chain from last response to first (read in reverse, all personal contact information has been removed) at BBB request I can send attachment of email, not forwarded as we all know that can be manipulated.

From: Tiffany Carder
Sent: Friday, October 27,2017 10:17 AM
To: 'Jon - ImprintItems'
Subject: RE: Quotes:
Can you please put me in contact with a manager. You did not address all of my questions below and the quotes are all incorrect.

From: Jon - ImprintItems
Sent: Friday, October 27,2017 10:09 AM
To: tiffany. Carder
Subject: RE: Quotes

The $16.19 pc price is only valid for 500 pcs

The 100 pc pricing is shown below

To approve this order for production and/or provide payment CLICK HERE.
Item Information
Item # Item Desc. Qty Item Cost Amount
GGLB Golf Globe Game 100 $17.790 $1,779.00
Color: Blue
Item Details: https://www.imprintitems.com/product/golf-globe-game

Additional Order Costs
Item Item Desc. Qty Item Cost Amount
Setup Charge / Screen Fee 1 Color Imprint 1 50.000 $50.00
Shipping Shipping via Ground within CA ******* 1 309.870 $309.87
CA Service Charge Product Delivered to CA Address 1 213.000 $213.00
Total Order Cost: $2,351.87

Sincerely,
Jon

From: Tiffany Carder
Sent: Friday, October 27,2017 12:07 PM
To: Jon - ImprintItems
Subject: RE: Quotes

Ok, heres the breakdown of quote I received, none of the numbers make sense:
Also, what is the CA Service Charge?

500: $16.19
Shipping: $1289
Service Charge: $972

100: $17.79
Shipping: $309.87
Service Charge: $213

100: $16.19
Shipping: $1289
Service Charge: $295

50: $19.90
Shipping: $157.84
Service Charge: $123

Are these numbers arbitrary? How can shipping and service charges be different for the same quantity of items?

From: Jon - ImprintItems
Sent: Friday, October 27,2017 9:52 AM
To: tiffany. Carder
Subject: RE: Quotes

Tiffany

Sorry, the $16.19 is the 500 pc price

I will correct that one and resend

Sincerely,
Jon

From: Tiffany Carder
Sent: Friday, October 27,2017 11:49 AM
To: Jon - ImprintItems
Subject: Quotes

Hi Jon,

Im a little confused about the quote I have received from you. One lists 100@ $17.79, total cost $2351. 87 sand another lists 100@ $16.19, total cost $3253. 00. Can you please explain?

So, I am working on a project to have USB's created for our company. I have contacted several companies for quotes. USB Promos (namely someone named Chris who answers their sales inquiries) provided me with an initial quote and I waited for all of the samples to arrive before delving further into pricing. Once received, and I had all of the quotes, I ASKED the question if they would match some of their competitors pricing. I was also waiting for an updated quote from them as we changed the style of USB we were going to be using. Not only did he refuse to send another quote for the update styles we were interested in, but basically refused our business altogether for asking the question. The e-mail I received said only the following, "We aren't going to match these prices. I appreciate your inquiry and hope you have a good experience with whichever company you move forward with."

WOW - never in my 20 years of doing this have I experienced such horrific customer service in trying to give someone my business. Their product might be good (definitely not the only ones), but why would anyone want to do business with someone who acts like it's a chore to provide you with the services they are offering. I thought the purpose of running a company like this was to get business... especially potentially large business... call me crazy.

So, if you like to be treated like you don't matter, like your business doesn't matter, then by all means request a quote from these guys. If you, like me, actually like having vendors that treat you like they WANT your business then keep looking!