iMemories

This company fails to let customers know that there is a monthly fee associated with the conversion if you don't get the usb drive or download the video/ photos on your own. Video replay is poor at best, system frequently freezes.

Did not receive a response from imemory.

Once completed, did not see it as a great value. Had difficulty sharing with family. Still not sure how to do it after many tries. Granted, I'm not very skilled with electronic media. Clearer instructions on troubleshooting would be helpful.

Sent VHS videos in 2020 and didn't hear back from Company until 2022. Just glad my videos of family not lost. Got them when I paid for them, but wasn't contacted to pay earlier. Now it seems this is a cloud subscription for accessing videos online, so they are safe.

I waited far too long to convert my old super 8 and vhs tapes from the 1990- early 2000's. We have loved how organized the album's came! Easy to use too! Incredible memories!

Sent 11 tapes they didn't do one said it was not purchased with my order, I guess there wasn't much on the tapes, a lot of money for about 45 minutes of media.

I'm still trying to understand why I paid $$$$ to have all my tapes converted but not all of the tapes were actually converted-frustrating. Actually viewing the tapes on the site was easy but trying to save and download my movies has been a difficult process and ended up costing more $$$ and lots of time. A little frustrating

Sending my item to be digitized was easy. Getting it back was a long drawn out process. They changed the way I could pay for my purchase and repeatedly said my credit card wasn't valid when in fact it was. The price was jacked up from what I was originally told. After finally speaking with someone they emailed me the "videos" so I could review them. After a certain amount of time they want you to subscribe to a monthly service. NOPE! I did get back my VHS tape. Definitely not what I expected.

The person I spoke with was nice enough. I chose the easiest way to at least be able to view my videos via email. Definitely not the service I was expecting.

The movies on line look horrible. I don't think my tapes looked that bad. I expected to get my copies sent to me on a thumb drive or something. I didn't expect to have to download it to my computer. Any DVD's I burn from my computer are going to look awful. I originally asked for my VHS tapes to be converted to DVDs. After ordering I found out that is costs alot extra for DVD's. I also didn't know that I was going to have to pay to keep viewing them on line. I have to pay you for storing my movies. I am just not happy at all with my order.

Converting the data to their website worked well. But I want the data on a hard drive so it's mine forever, but it's next to impossible to make this work. I've asked for help with no real resolution. It seems they want you to buy Cloud. I guess I need to pay extra for them to give me MY videos on a thumb drive?!

Very good service however, I feel like it was not clear that you would pay a large sum of money to get your memories converted and then they would charge you monthly in order to keep viewing them? Kind of messed up I paid over $600 dollars and now I am getting notifications that the viewership is going to expire?

Our box got lost at the warehouse, and it took about six months to find them.

But they recovered our VHS wedding tapes and our mini camcorder baby videos. Priceless!

The rep kept emailing each day as she tirelessly searched the warehouse. She really cared.

I’d go back to find her name to sing her praises but I’ll lose everything I just typed to go back to Yahoo mail now since I clicked through your survey email.

Unfortunately the most important tape was not converted. Other converted tapes had horrible quality and it is really hard to watch them.
I think it was just a waste of money
Never again.
I prefer to go to a local business when they can show me first what is on the tapes and I can decide if it worth to convert them.
Two stars for sending my tapes back.

I have been told I can check first if I want to convert them. I told them I don’t have a vcr and they assured me I can see what is there first.
It was not true

Pillow picture is distorted. I informed the company and was told it was because of the picture. Pictures should be checked beforehand and customers should be informed to make choice to approve the picture with risk or send a new picture. They refused to refund. I'm more than happy to return it.

We were quoted an initial price once we received the package. Included in the package was an additional 25%off coupon.

IMemories contacted us after they reviewed the contents on what we sent them and then quoted us a price. This price was 4 times more than the original quoted price. After going back and forth with them, they adjusted the price without the additional 25% off.

These practices did not instill trust with us, especially with handling some of our most trusted memories. We will unfortunately not be using iMemories in the future.

Very long turnaround time. Charge for everything. All this fees for every step. Spend $100's dollars and still don't have my recording on hand. They charging to keep videos on line, they charge to download to usb or disk they charge for box and expensive shipping fees and turnaround that takes 4 weeks again? Not a happy customer! Stay on hold for 15 minutes now waiting for call back.

Cant get to talk to anyone

The copyright application is disappointing and I would not have used iMemories had I known that your policy was zero tolerance. Perhaps there should be some logic applied to a local newscast that is nearly 30 years old. At some point it becomes historical and not a liability risk, or perhaps have the customer verify in writing that he/she is the legal owner of the material and takes full responsibility for any alleged copyright infringement. Possibly you could hire a third party that would assume liability for checking the tapes and making the call. Also, none of the tapes appear to have been corrected or improved in your process. They look identical to when viewed in the digital camera. I see no difference

After paying over $400 I thought all of the cassettes would be converted to discs or that I would have a much more enhanced digital version. Unless I'm not seeing everything you did with all the videos I sent you I don't understand what I got for what I paid. I'm sorry but I'm being honest.

My experience been all over the place! With me not knowing how this really works and not getting guided by representatives. I spent a lot of money converting all my memories. I am not one computer savvy & didn't know I was Supposed to put my memories in categories. I just wish someone would've guide me better that was the whole purpose of me getting all my CDs and memories in order. The only good thing is that they are convert it into CDs. My cds don't match the cover of my pictures. I wish that your company would've given me a guide how to get them in a better order and category.

All of these old vhs tapes have mold. I assumed they would have ran these through a cleaner. The two tapes that came back clear are the ones I had cleaned myself using a tape cleaning machine with pads and liquid. So I am very disappointed!

I almost feel as if I was a victim of a scam. I'm not technology savvy so didn't understand some of the jargon in the ads. I can't believe that of the videos I sent in there was 5 minutes worth of film on each one. I know they had to be much longer than that. But how do I prove it. Also there's two home movies missing when I got the originals back. If I had gotten back what I thought I was going to get back and could edit it the way I thought I would be able to it would have been way more than worth it. But little snippets from the film rolls here and there, well it's not anywhere near worth what I paid. I would have done more films each month until I got everything transferred over but there's other places that are cheaper and I'm going to look into the other places. Sorry Imemories, I was just very disappointed.

I am very happy with the results, but I am disappointed in the downloading experience. I have been traveling a lot so did not have a chance to download quickly and then when I did I had to pay $7.99 to access my files (per month). I did not feel that the communication was good in letting me know I only had 30 days to download my files that I had paid for!

Not pleased with the production outcome. I expected clear, easy to see videos. Most of them are too dark to see. Very disappointed. Very slow to access site, maybe poor signal from satellite

The digitals quality was poor. Did not understand concept on how to view them on my phone then have them disappear.