IM-Entertained.co.uk Reviews Summary
The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
Can't think of any way your company needs improving. Delightful hen, excellent service. Never had problems with you in all the time I have been using your company. Always try your site first to check updated information about services you provide and very happy to check that you are now booking your staff in abroad too. We will soon see you in other city again.
IM-Entertained have, by far THE best stage service I have encountered in a long time, just wanted to say that, as a long-standing customer. Give yourselves a pat on the back.
I was very impressed with the variety of services and ideas on offers mentioned on website of IM-Entertained. The prices were great with a good price range. This makes it easy and affordable to get some great services for my sister's hen do. I really appreciated the phone call letting me know when my services will start and the detailed overview of venue booked for party. All in all I was very VERY happy and will most definitely be using IM-Entertained again!"
Received the photo's – they are wonderful. Thank you so much for a great night will be recommending you to all my friends. Thanks." Marianne Treacy
"I am more than pleased with your service! Response is rapid and humorous as well as informative! I shall be using your services again! I'll recommend you throughout the universe!"
I'm totally amazed that the party last night was out of the world! Brilliant service.
I am absolutely thrilled! I was a bit nervous about dealing with this company because it was an expensive party and I also found some negative reviews but alot of positive too so decided to go with this company, and I can honestly say I'm over the moon with how easy your company was to deal with and how efficient. I'll definitely be dealing with your company again in the future!
I booked a dwarf but unfortunately I gotta go out of city so phoned the company and explain situation. The representative confirmed information and than refund my amount saying I will be pleasure to have you here in near future. Thanks Guys you really are rocking.
Thank you so much for all your help, your reception team has been wonderful. Friendly, and great reliable all around.
WORST EXPERIENCE - ZERO star rating
Our experience has been extremely negative.
Paid deposit in advance everything was organised and confirmed for a 'dwarf'. Performer was supposed to turn up... one hour later still a no show - wouldn't pick up phone.
Asked for a refund - the company are refusing.
Disaster! Ruined the night all the party were very disappointed.
Also we ordered 2 masseuse ladies who cancelled the night before!
Very bad customer service.
The bars are great and the people are lovely! Will be going back there as a weekend was just not long enough! Thank you for making it such a momentous weekend! One we will ever forget!
"You are far too efficient for your own good! But I am not complaining.If you were competing in the Olympics... You would be awarded a GOLD medal.
Okay so I put a review on the website but I don't anyone will see it. So here is another one. First of all... You will not get the same stripper you ordered! While the bride to be was happy, I was disappointed for the following reasons... A) he arrived an hour early! We were told 8:35pm on the morning but he turns up at 7:35pm. We luckily managed to sneak him in the apartment without the bride knowing. B) He arrive in a different costume to what we wanted. C) he actually turned up in normal clothes and needed to change in the apartment... I mean it is supposed to be a strippergram! D) we were told that all props and stuff will be provided... Well he had the baby cream but no music. We had a rented apartment so if we were told before hand we could have made sure to bring a sound system, instead we had to improvise with the TV music channel (adverts can really bring down the mood).
While the guy was nice and alright looking and as I said he bride had a good time... It could have just as easily been a very bad experience... So proceed to use this company with caution if at all. It may be worthwhile going to see a strip show instead
I put the following review on their website which will no doubt never appear!
We booked a life drawing class in Dublin.
The communication with IM Entertainment was great so thank you for that.
We didn't get the model we chose but we knew that the photos looked generic and these people most probably don't even exist. The model that did turn up 'Mick' was a really good laugh which made the class quite funny.
However Mick didn't stay for 90mins and get into 4 different positions as was quoted on your website. He didn't even stay an hour! I think I'd be pushing it to say he even stayed 45mins! And there was no bottle of bubbly for the winner.
You're only getting two stars because you emailed back with all our queries and because your substitute model was a good laugh.
Everything you said online about the experience was rubbish. Stop falsely representing your services.
You'll no doubt stop this post going up too!
Just returned from a night away at IM-Entertained where we were on a hen party on Patrick’s weekend. I really feel no hassle recommending this company to all others.
I also would like to thank your excellent customer service, it's absolutely outstanding. Fast replies, straight to the point, friendly and puts customers first. Absolutely superb. It's reasons like this that I will forever love this site.
We had areas reserved for us and when it was time to move from one to another we were escorted by a member of staff. Would highly recommend this venue. Well done to all at the IM-Entertained and keep up the good work.
"Yay whoop whoop!... thank you 'Firebox team' for the fantastic stage service you deserve a medal and should be held up as an example of what good service should be as a matter of course... and not an exception to the rule.
Thank you a million times over for the brilliant service. Thanks again and if every company was like yours the online world would be a nicer place to deal.
I just wanted to say how very impressed I was by your prompt and courteous response in dealing with an incorrect order, I will happily recommend your company. Many thanks, I'll be dealing with you in future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members