The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
YOU ARE AMAZING! Thank you for such fantastic hen party and stag do. I never dreamed that I would receive this type of response from my mates after the night, you certainly go the extra mile:-). I will certainly recommend your company to everybody, keep up the good work.
Many Thanks for a good service. Regards, John Stewart
I just wanted to reply to say thank you very much for your excellent service regarding the replacement of my required services and venue - it is fantastic to find a company that still takes this seriously. We will definitely be using you again and telling all our friends. Regards Michelle Djemil
I don't usually fill these things in but I just wanted to say that you have THE BEST male strippers I've ever come across. I've trawled through so many companies over the last few years while having fun or parties and none have been as professional and easy to use as yours!
Excellent service and Excellent company. The services provided were very professional, The stripper was neatly performed in a type of rocking looking with safety I think that was the best service. I'm a new customer and I will be returning to you again. Thanks!
"Everything, Brilliant Company, well laid out, never had any problems at all. Dad always appreciates the procedure well done! Fantastic hen do. Love it. Well done. "
Thanks very much for venue selection & confirmation on such a short notice! I would just like to say that it has been a pleasure dealing with you guys at IM-Entertained - nothing seems to be too much trouble and it's nice not to actually have to chase a company up for something as simple as you are:-) Thanks again Martin
A lot of companies are there who send me emails to visit their site but i never did because all of them just have a paper site with nothing of reallity. IM-Entertained is the only one where the website is better than paper. Very easy to browse through, and then loads of service information on each page. Especially like the new post of arranging parties and venue in abroad.
Brilliant. Thank you so much. You are the best. Over the years I have used you, you have never let me down. Keep up the excellent work.
I would just like to say how excellent communications has been with you. I have always had good response from emails and would definitely use your company and also recommend to others in the future. Thank you.
I would like to notify you that the performers went above my expectations. On many occasions, and not only for myself but colleagues and friends have tried you guys and never got disappointed with the services. You are always polite and professional, and gives us confidence when ordering from such a manager who take his own responsibility to complete needs. Thank you!
Just a short note to say thank you for the excellent service I have received since placing my order with you. Hope you all have an excellent success.
I have become increasingly sad about the poor service and wrong information received nowadays with other companies, but your firm have proved me wrong and therefore you have made me want to use you again and again.
The activity took place in a bar called the Coco Lounge, the staff that ran it were fantastic, they let us really let our hair down and have a great laugh, so much so that we went back there again in the evening were we danced on the tables to the wee small hours! I am so glad we booked the Cocktail Experience it was great value for money and truly made our weekend totally amazing :)
Just a quick review to say that I am very pleased with the way my refund has been dealt with. I had to cancel my order 1 day before and i was confused about my refund. I was 90% agree on that I ll be refused but thanks to IM-Entertained who understand my situation. I am very impressed with your company and will definitely be a repeat customer!
"I would like to say thank you for the excellent service and also the care your staff did of my friends. Your company is very good for exciting parties. Once again, Thanks
I was very impressed by the rapid response to my email inquiry about change in plan. My rating has got to be a 5 in every respect!
I booked the Cocktail Experience through IM-E for my friends hen do, which was last weekend and what can I say we had an absolute ball :)
Just wanted to thank you so much for impeccable service. Both me and my daughter are very satisfied with her hen :)
Fantastic, your company really impressed me. I've never been here before but your witty humor and great services including your staff excel themselves. You make me feel like a king while it was live and can expect future parties from a new happy customer.
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!