IM-Entertained.co.uk Reviews Summary
The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
I love IM-E! You have such a great staff of professionals. Since I found out about you guys I haven't stopped using you.
An absolutely amazing company - We were confirmed two days before the night and it was same as stated.
Thanks, I was impressed! It's like those films where someone is sitting of the comfortable sofa enjoying performance of dancers in his private villa.
Thank you for all your efforts to bring desired results. It was really great dealing with you guys and will def deal again in future.
Last month i ordered and paid for a butler.
This was a strange request as I did not want a nude butler but one that would come dressed as Harry Potter merely to serve drinks and have a bit of a laugh!
I was told this would not be a problem and paid an extra £25 for the outfit (apparently)
6pm on the night if the event I recieved a call from the butler only to be told he knew nothing about my Harry Potter request!
I have to add that this young man did his best to pull things together the best he could at the last minute, he did a very good job considering the circumstances but Harry Potter does not wear an Aberdeen Football Scarf!
I have emailed this company several times and basically been told the case is closed!
I paid for a service that I was assured was nt a problem when it clearly was!
I love everything about this company - you guys could make a fantastic laughter dwarf show! It's great - I love all the stuff which I still just really cant believe! I also love how you obviously read peoples reviews and respond on the email to those necessary.
IM-Entertained members and staff are the gem of the Entertainment. I can think of no other company that, in my experience, gets it right every time.
Thank you for your great customer service! I will definitely be gping with you again.
Took our money and didn't show up! Their phone lines are conveniently "down due to a major office renovation!" I sent many emails to them as they were meant to book us a venue but no reply! My friend sent them a Facebook message which we did get a reply stating they would check with the booking team and get back to us, which they never did! We send a fake enquiry to their email the day before the hen and surprise surprise we had a response to that email! They completely wrecked our night! All these 5 star reviews on here are completely fake! They are noting but con artists who don't even provide a service let alone get the right to a 5 star review! I am fuming at what they have done to us and many other people by the looks of these reviews! Do not use this company as you will be very disappointed!
Just felt compelled to write and say what a great job you did. You guys offers it cheaper than anyone else (by a good margin). I'm in the construction business and I know the competition these days but you guys are keeping the good quality of services along with the price.
I just wanted to say a great big thank you for such a fantastic service you supply. I was thrilled with performances for my weekend party, not only was it was up to perfection, but there was not a single week point! I was so impressed that I've been banging on about you guys since! My list is already building ready for next party day! Thank you again
Bless you for this wonderful organization skill. Emails from you are like a bright summers day and i was delighted to know that everything is going well. The night brings joy and warmth to my heart. Thank you for spending your valuable time to make our night the best nights ever. Thank you for taking the time to contact me informing about every single thing. Thank you Thank you!
Booked a strippergram a month in advance, promised they'd provide venue and it would all be organised "sit back and relax" It got to a week before the night with no contact from the company, i tried calling, emailing with no reply until the day before the night "call this number to book venue" I call up and its a restaurant, of course they don't allow that kind of thing. I email and call with no reply. 5 hours from the time we booked the stripper I got a text "we can confirm we have no venue, do you have a venue" I try calling and texting with no reply. Completely ruined the night. Utterly disgusted
I just wanted to say a massive thank you for making my hen a really memorable event - it was fantastic! Brilliant service too - Thanks again - A VERY satisfied customer!
Hi Everyone at IM-Entertained. I Received photos today, those are incredible. Thank you very much. I just want to say what a fantastic team you must have there. Brilliant! I can`t praise you highly enough, What a fantastic service, well done everyone! I will recommend you to all my family and friends. I wish you Every Success. Best Wishes.
Hello, I am just giving a little feedback regarding the life drawing session. I would just like to thank you for the professionalism in service and a learning lesson in a short time. I will surely be using you again. Many thanks Alex
I am sure that your company are pleased to have staff like you and and what a great reputation it will build. I really didn't expect to be able get a quick and positive response to change venue location and i was thinking to make another payment for new venue, so I am so pleased that you have been able to help and I thank you so much.
Thank you so much Robyn! What wonderful aftercare service you and the team provided.
Hi James, Well I'm impressed with the level of service which has left me in an unusually good mood (I've witnessed some shocking service before) so for the sake of having to arrange for the performance very special, I really can't be bothered. But I will be ordering form you again if purely on the basis that the service was excellent. Any chance of some discount? Luke Keelan
With reference to the services I write to say 'thank you' for your attention and for making hen a special thing. I'm hoping it will be a success towards future deals!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members