The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
Well done im entertained we really enjoyed our night stripper was good life drawing was fun little strange.
Staff were lovely and helpful. Hoping to return with some couple friends and have another excellent entertainment!
Spent a Saturday night here for a Friends hen weekend and to say it was fantastic would be an understatement…. The deal we had was fantastic and any future maids of honour out there defiantely go for cocktail making option brilliant fun and got everybody in the mood!
Just home from a hens party we had at IM-Entertained. From the moment we arrived to the moment we left all members of staff were so accommodating they couldn’t do enough for us. It’s very rare that every single staff member are very friendly. Overall a great friendly atmosphere. Well worth the money and I will definitely return.
You guys have been great, I am over the moon with your customer service! I will be recommending to anyone who will listen and will definitely be using you guys again.
Just want to say a very big thank you to you and your staff. They are amazing. We were with you for my daughters hen party at the weekend and I couldn't find fault with anything even if I tried lol We were treated like film stars, or at least that's how it felt. Again Thanks.
Had a lovely hens weekend with IM-Entertained. Staff was so friendly and and helpful. Excellent service and great location with everything on your doorstep. Would recommend for any type of party.
Every thing was super from start to finish, perfectly organized and well maintained. I am now a big fan of this place and obviously recommend IM Entertained to every one.
Thank You
This site is totally Scam, they will never provide you what promised. I ordered my daughter party with them the bill was $200 but they charged me 400 instead of promised amount. On the time of party every this was messed up. It was the worst experience of life to have a deal with this company.
From beginning to end your communication was excellent and all efforts were made to accommodate precisely what we were wanting.
I had my friend's party last Saturday, and it was really great fun. Dwarf was funny we can't stop laughing all night.
It's nice to deal with a company who treat their customers like you do, in this day and age it's actually quite rare so thank you again.
Good to find there are still some customer services that has a sense of humor
This is the most incredible services i received ever.
"Can I just add that I am very happy with your service? You guys are great!"
"Thanks for a great service! I will definitely be ordering from you again. "
"Lovely to have some great customer service in this day and age. "
"Seriously? Nothing! Great experience with really good customer support."
I think it is an experience you should share with your best girlfriends as something you'll never forget! Thanks to the entire IM-Entertained team for helping to make Renee's day truly special.
"Can I just say, your customer service is genuinely awesome."
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!