The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
We had booked here for a Hen Party... It was worth every cent……. Staff were efficient, friendly and literally bent over backwards to accommodate us.
Thank you for being soo helpful with this! It was disappointing that it was broke but your help resolving the issue has been fantastic. It's been great to deal with a company that actually has nice customer service advisors!
You are the best! Thank you so much. I love the way you guys write/respond. Such a great tone of voice. Salutes all 'round.
I am thinking of hiring my services out for free to organise hen weekends and booking it through IM-Entertained. Brilliant weekend with many happy memories
We stayed at the grange city hotel for 2 hour because we were getting late from airport - wow. A lovely hotel with excellent polite staff. I wish to spend some more time there.
IM-Entertained was easy to use And reasonable value for the money, we stayed in a 5+ hours with 4 friends but we didn't enjoyed too much like a memorable event but overall the services were great.
Thank you so much for a wonderful night. We had a ball and I want to say a huge thank you to you and your staff for treating us so well. It meant so much. We had a fantastic night. Thanks so much again, We shall certainly be back!
I booked my sisters hen weekend through hen heaven and couldn't have asked for a better service from start to finish. The staff were very helpful and prompt when answering any of my queries, and the website was really easy to use.
I will say that your confirmation email is the best I have ever received. I thoroughly enjoyed reading it :)
I’d just like to take this opportunity to thank you and all the staff that looked after us. Everything was fantastic we all had an absolute ball and we will definitely be coming back.
You are all so friendly and helpful we were made feel like VIP's for the whole weekend. I am already planning our next girlie weekend back.
Massive massive thank you. Your customer service is phenomenal and it is an absolute pleasure dealing with you. If every business had the same approach it would wipe out whole complaint departments. Thank you again.
Thanks for sending the photo's I was dying to see them. We had a fantastic hen's weekend and the treatment we received from all the staff in the IM-Entertained was brilliant.
Lovely lovely lovely lady and treatments and knowledge of a high standard. Then cocktail making, will definatly book again with the girls, wished i'd known about this years ago, the fun nights we could of had there!
The bars are great and the people are lovely! Cannot fault a single thing and will be going back there as a weekend was just not long enough! Thank you for making it such a momentous weekend! One we will ever forget!
So 8 of us have just come back from a long weekend for our friends hen weekend and it was the best weekend ever! We laughed the whole weekend! We used IM-Entertained to help us out and they were brilliant!
Thank you
"I'm seriously impressed by all of it: your creativityand sense of humor. It's too good to be true."
I received the photos of the party this morning thank you so much for a great night we all really enjoyed ourselves, all the staff were so welcoming and friendly. We would highly recommend the IM-Entertained for any occasion!
"Awesome customer service you have, by the way. Quick, concise, no messing. In fact, I might go over to Facebook and write something similar there whilst I wait for the kettle to boil."
This was my second time here for a hen party and it was excellent both times. The food and service in brooks was unbelievable (and we had very picky eaters with us). The service and treatment of the staff was brilliant and we are in the process of organising our next trip down. I would highly recommend this venue to everyone.
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!