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IM-Entertained.co.uk
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IM-Entertained.co.ukReviews 658

4.4
im-entertained.co.uk

IM-Entertained.co.uk Reviews Summary

The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.

This summary is generated by AI, based on text from customer reviews

Virginia
0 reviews
0 helpful votes
Follow Petter K.
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We had booked here for a Hen Party... It was worth every cent……. Staff were efficient, friendly and literally bent over backwards to accommodate us.

Date of experience: February 1, 2015
South Africa
0 reviews
0 helpful votes
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Thank you for being soo helpful with this! It was disappointing that it was broke but your help resolving the issue has been fantastic. It's been great to deal with a company that actually has nice customer service advisors!

Date of experience: February 1, 2015
France
1 review
1 helpful vote
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You are the best!
January 31, 2015

You are the best! Thank you so much. I love the way you guys write/respond. Such a great tone of voice. Salutes all 'round.

Date of experience: January 31, 2015
Arizona
0 reviews
0 helpful votes
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I am thinking of hiring my services out for free to organise hen weekends and booking it through IM-Entertained. Brilliant weekend with many happy memories

Date of experience: January 31, 2015
New York
0 reviews
0 helpful votes
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We stayed at the grange city hotel for 2 hour because we were getting late from airport - wow. A lovely hotel with excellent polite staff. I wish to spend some more time there.

Date of experience: January 31, 2015
California
2 reviews
2 helpful votes
Follow Dunbar L.
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IM-Entertained was easy to use And reasonable value for the money, we stayed in a 5+ hours with 4 friends but we didn't enjoyed too much like a memorable event but overall the services were great.

Date of experience: January 31, 2015
Germany
0 reviews
0 helpful votes
Follow Sakran A.
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Thank you so much for a wonderful night. We had a ball and I want to say a huge thank you to you and your staff for treating us so well. It meant so much. We had a fantastic night. Thanks so much again, We shall certainly be back!

Date of experience: January 31, 2015
GB
1 review
0 helpful votes
Follow Natalie P.
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I booked my sisters hen weekend through hen heaven and couldn't have asked for a better service from start to finish. The staff were very helpful and prompt when answering any of my queries, and the website was really easy to use.

Date of experience: January 29, 2015
Canada
1 review
0 helpful votes
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I will say that your confirmation email is the best I have ever received. I thoroughly enjoyed reading it :)

Date of experience: January 29, 2015
0 reviews
0 helpful votes
Follow Claire J.
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I’d just like to take this opportunity to thank you and all the staff that looked after us. Everything was fantastic we all had an absolute ball and we will definitely be coming back.

Date of experience: January 29, 2015
Canada
0 reviews
0 helpful votes
Follow Charles C.
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You are all so friendly and helpful we were made feel like VIP's for the whole weekend. I am already planning our next girlie weekend back.

Date of experience: January 29, 2015
Texas
2 reviews
0 helpful votes
Follow Todd R.
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Massive massive thank you. Your customer service is phenomenal and it is an absolute pleasure dealing with you. If every business had the same approach it would wipe out whole complaint departments. Thank you again.

Date of experience: January 29, 2015
1 review
1 helpful vote
Follow Lisa O.
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Thanks for sending the photo's I was dying to see them. We had a fantastic hen's weekend and the treatment we received from all the staff in the IM-Entertained was brilliant.

Date of experience: January 29, 2015
Texas
0 reviews
0 helpful votes
Follow Cahill L.
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Lovely lovely lovely lady and treatments and knowledge of a high standard. Then cocktail making, will definatly book again with the girls, wished i'd known about this years ago, the fun nights we could of had there!

Date of experience: January 26, 2015
Germany
1 review
1 helpful vote
Follow Leah C.
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The bars are great and the people are lovely! Cannot fault a single thing and will be going back there as a weekend was just not long enough! Thank you for making it such a momentous weekend! One we will ever forget!

Date of experience: January 26, 2015
Canada
0 reviews
0 helpful votes
Follow Vanessa T.
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So 8 of us have just come back from a long weekend for our friends hen weekend and it was the best weekend ever! We laughed the whole weekend! We used IM-Entertained to help us out and they were brilliant!
Thank you

Date of experience: January 26, 2015
Illinois
1 review
0 helpful votes
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"I'm seriously impressed by all of it: your creativityand sense of humor. It's too good to be true."

Date of experience: January 24, 2015
Canada
2 reviews
0 helpful votes
Follow Michelle K.
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I received the photos of the party this morning thank you so much for a great night we all really enjoyed ourselves, all the staff were so welcoming and friendly. We would highly recommend the IM-Entertained for any occasion!

Date of experience: January 24, 2015
Connecticut
0 reviews
0 helpful votes
Follow Particia W.
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"Awesome customer service you have, by the way. Quick, concise, no messing. In fact, I might go over to Facebook and write something similar there whilst I wait for the kettle to boil."

Date of experience: January 24, 2015
Romania
1 review
0 helpful votes
Follow Aideen T.
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This was my second time here for a hen party and it was excellent both times. The food and service in brooks was unbelievable (and we had very picky eaters with us). The service and treatment of the staff was brilliant and we are in the process of organising our next trip down. I would highly recommend this venue to everyone.

Date of experience: January 24, 2015