The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
WOW haha Jayden has got a big one lol. But thats for the time you took to make our hen party a good night we will recommend you to other friends and we are going to book again soon with you.
Thanks for your service will recommend you to other parties that booked Drag acts for hen parties.
Just amazing. Never have any problems with this website and will come back to you again and again
IM-Entertained were easy to use and really good value for the money. We stayed in a beautiful hotel, the rooms were lovely and had a great breakfast.We had the Burlesque dancing and the cocktail making classes. The burlesque was great fun, the tutor excellent and we got to video the footage and managed to learn a whole routine. The cocktail lessons were brilliant and we thought it worked out cheaper than actually buying all the cocktails we drank! Would definitely use IM-Entertained again.
I received the photos of party this morning thank you so much for a great night we all really enjoyed ourselves, all of the staff were so welcoming and friendly. We would highly recommend IM-Entertained for any occasion!
Your communications throughout the order were excellent and made me smile. I've told many people about you. I cannot fault your service, it has been a breath of fresh air to deal with a modern company as opposed the aging giants like Amazon etc. Just keep doing what your doing. And thank you.
Well hello IM-Entertained team! What a super team you are! Not only do you have fantastic stuff in your secret cave, but your magical service is amazing too. Really Amazing! Thank you!
I would really like to say that your customer service has been fantastic. You have been kind, helpful and very fast with your responses.
The weekend could not of gone any better, every single lady that came on my hen weekend is still blushing and laughing til our sides hurt! Superb weekend!
So 4 of us have just come back from a long weekend in IM-E for our friends hen weekend and it was the best weekend ever! We laughed the whole weekend!
It’s very rare that every single staff member are very friendly. That includes the hotel staff, bar staff, and night club staff. Overall a great friendly atmosphere. Well worth the money and I will definitely return. Thanks IM-Entertained :)
Just home from a hens party we had. From the moment we arrived to the moment we left all members of staff were so accommodating they couldn’t do enough for us. It was really surprising on each moment we spend there, you just made a new recommender of you guys.
With your Customer Services being so good, I will definitely recommend you to any one who want to get outstanding hen party in such a reasonable rates!
Just want to say a very big thank you to you and your staff. They are amazing. We were in your hotel for my daughters hen party at the weekend and I couldn’t find fault with anything even if I tried lol. I really really want to thank you guys for such a nice party.
I can honestly say that I would have not hesitation in recommending IM-E for a Hen Party or Girly Nite away. From the staff, to the accommodation to the food, the atmosphere everything was top notch. Thank you IM-E for giving me the best Hen Party.
Had a lovely hens weekend. Staff so friendly and and helpful. Excellent service. I really appreciate you guys. Thank you
You're amazing. Thank you so much. I'm going to tell everyone how awesome you are
I am feeling a kiss is in order because you've been so fab!
I would like to thank you for the quick and super efficient way Im-Entertained and especially James on you team who dealt with my order problem
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!