The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
Thank you so much for a wonderful night and for the lovely pictures. We had a ball and I want to say a huge thank you to you and your staff for treating us so well. It meant so much. We had a fantastic night. Thanks so much again, We shall certainly be back!
Regardless of the outcome you guys win at all levels of customer service and should be an example to any business.
May I just congratulate you all on excellent customer service.
I have to say your company's customer service is absolutely stunning which is hard to come by nowadays I think.
One of the best companies I have ever used. I very rarely comment on service but you have surpassed any others. Well done IM-E! A truly professional and fun company to deal with, thank you.
Actually and honestly I'm very choosy person but you've gone above and beyond for me and it means a lot. Thank you very much indeed, greatly appreciated xXxXx
Am very impressed with your customer service and would definitely recommend your company to others. I find there are not many companies now that seems to care about customer service, but you obviously do.
I was wondering for a perfect party for my sister's hen and Im_Entertainment made it easily. All of the stuff was second to none and I highly recommend it to all.
I was looking for a unique way to continue celebrating my birthday. I searched over google and found some site and finally decided to deal with IM-Entertained. I had a long conversation with james and he personally satisfied me about the service. The I read some reviews and it seemed like so much fun! I really enjoyed.
Thank you...
I just wanted to say thank you for making the whole process of returning my faulty duck & making change in order of party so easy. I am very happy with the service I have received from yourselves and will not hesitate to recommend IM-Entertained to anyone & everyone. Thank you again.
It's customer service like this (and the great parties) that mean I'll continue to shop with you AND recommend you to my friends! Many thanks:-)
An absolutely fabulous experience! Everything was perfectly on-time, professional and totally fun! Our model, Tommy was wonderful as was our host and teacher, Kate. Champagne and snacks were perfect and the art instruction was helpful.
This is just a review to say thank you for the service. I am so impressed because, frankly, every company under the sun seems like they don't care about me, the hen party we got there was second to none. If every company were as good as the service I received from you, well... I would be this happy all the time I suppose! Anyway, thank you again.
I just wanted to write a note to say thank you very much for the EXCELLENT level of service I have experienced. You have really exceeded my expectations is trying to get my parcel to me. This is a very refreshing experience in comparison to some companies. Well done!
I'd just like to take this opportunity to let you know that I'm very impressed with your service. I've used you several times over the years and have always gone very smoothly and very very efficiently, and I'm always kept updated. I can't remember a service that I've been so impressed with. In fact I don't think there has been one. So Thank you very much:-)
The contact and customer service I had with the IM-Entertained office from the first enquiry was brilliant and I was very happy with the reasonable cost, booking process and organizing of everything!
Excellent company with an outstanding customer service, Specially the performers are more than excellent. I highly recommend it to anyone who wants good quality services at a reasonable price.
Overall and from the group we would like to say a great thankyou to the fire act who stripped we got much more than we asked for! We were so shocked and what she did! Great Good services – I will definitely be using you company again in future.
We have had so much fun! The Cheeky butler was great he got involved and was not standing in the back! He had party games with him – so were so cheesy and tacky but was so a great laugh – so our regards. Thanks again
"Hi Robyn Thanks for your prompt response, it is greatly appreciated. I would also like to thank you personally, and IM-Entertained generally, for the excellent service that you provide."
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!