The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
It's a pleasure to get such good service, have no doubts it will be reciprocated with more orders in future.
This is seriously impressive! Congratulations on a brilliant service.
Thank you for a first class service and life drawing classes, the instructor was so kind that he let us know every single point of what to do and how to do. I will certainly be looking through your catalogue, and checking your website.
Thanks for your prompt response of my emails, it is greatly appreciated. I would also like to thank you personally, and IM-Entertained generally, for the excellent service that you provide.
We had read reviews before we booked and being honest we didn't believe it was as true as was stated……. I can honestly say that this was THE BEST service I have ever received as a hotel guest in this country……EVER……. I don't think I'd recommend it to other people though…… cos if too many people believe my review then it will be booked out on our next weekend! Jeez I went to tick the rating box and I'm rating it excellent for sleep even though I didn't get much but only cos I was with some CRAZEE ladies!
We had booked here for a Hen Party and stayed two nights for weekend deal…… It was worth every cent……. Staff were efficient, friendly and literally bent over backwards to accommodate us.
IM-Entertained' Fun and service. This time I am actually totally speechless, honestly. I have used this company many times before, this is the reason why i come back. Fantastic pleasure, fantastic service. You guys / girls have done yourself proud!
Thank you very much for your fantastic service - I work for a logistics company and have been truly stunned by just how good your service is. I will be using you for parties in the future!
"WOW! I am SERIOUSLY impressed with you all. Thank you so much - your service has been impeccable, polite and VERY true! You have certainly won my husband over too - he was very skeptical about your company - I am so glad you have proved him wrong! WELL DONE From very happy customer "
Can I just take this opportunity to thank you for my life drawing class, I am so impressed with the reliability of which everything was done. It has been a pleasure to do business with your company, and I will definitely do business with again.
O management and staff – A huge thank you for a brilliant hen party. The service was second to none from start to finish. The staff were so friendly, the food was amazing, accommodation was top notch and I couldn't recommend you highly enough. Thanks again for making my night.
The staff were very helpful and prompt when answering any of my queries, and the website was really easy to use. We had a bit of difficulty finding the reception for our apartments as it was not sign posted but one call to IM-Entertained soon got us to exactly where we needed to be.
I booked my sisters hen weekend through IM-Entertained and couldn't have asked for a better service from start to finish.
The tutor excellent and we got to video the footage and managed to learn a whole routine. The drawing class was brilliant and we thought it worked out cheaper than actually buying. Would definitely use again.
Your customer service is second-to-none, and we all know they don't hand out awards for nothing. In an era of bad customer service, yours is like a beacon in the night.
What an excellent, no hassle, service even without the gums. Based on my own personal experience I will certainly be recommending you to my friends and colleagues, as a first class reputable company. Long may you continue doing good business.
Many thanks again for your excellent service. We frequently read and hear about dubious entertainers - IM-E is not one of them. I look forward to ordering from you again - and I promise not to be so fussy next time!
Received the photo’s of the party via friend last night, though i was busy to I checked all those right now and really wanted to make a review about what we gain there. All of the team of IM-Entertained was wonderful from receptionist to manager. Thank you so much for a great night will be recommending you to all my friends. Thanks.
IM-Entertained were easy to use and really good value for the money. We stayed in a beautiful hotel, the rooms were lovely and had a great party.
Thanks everyone at IM-Entertained for absolutely stunning service. All of the party was magnificent we can't make a 0.01% claim about the services. If all companies were like yourselves there would be no need for any scamers in this category! Special thanks to Madeleine for outstanding customer services... P.S. The front line stripper has truly amazed us so much we are keeping it ourselves and ordering another party for sis in law. Well done
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!