The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
I just wanted to thank you for noticing and taking the time to call me back about confusions among the party - I really really do appreciate it. You've given me faith that genuine, decent customer service still exists in this world of 'trying to get blood out of a stone' service and support.
I've got to say I have rarely experienced this level of customer service in the retail sector. Well done on getting it just right.
A very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very satisfied customer.
I have been very pleased with the customer service. This company is definitely a company I will recommend and use much more in the future.
I just wanted to offer my thanks and praise to a great service you are providing guys! We booked this company for life drawing last week and it was more than fatalistic. Great service people and i will be returning here very soon and recommending this fantastic site to friends and family!
A fantastic buying experience!
- GREAT deal.
- GREAT communication
- GREAT professionalism
- GREAT Customer support ever seen!
Can't recommend highly enough! Thank you.
I would like to take this opportunity to say how impressed I was a the speedy services of organizing all of stuff and party, dare I say only a few hours before time because the company we were dealing with before suddenly refused to organize. Well done you
Thank you! I appreciate how IM-Entertained Team always seems to go that one step further than they have to. Suppose that's why I always use your company for my hen parties, life drawing and fun :D
I just want to say you a huge thank you for making my sister's hen party more than awesome. It was the best services provided ever.
Your response and customer service have been the best I've ever experienced and way above and beyond what anyone could expect.
"We have been so impressed by customer service. I cannot think of another company that would respond to a problem with such a determination to resolve the issue and ensure that the customer is happy with the outcome. As a company you have always been a pleasure to deal with, so thank you for helping in this instance but also for such a refreshing approach overall. "
I just wanted to say thank you for the usual fantastic service I always get from your company. Anyway, please pass my compliments up - I know how quick complaints usually travel in comparison - and keep up the wonderful work:-)
I absolutely love the way you all phrase your services - it has really brightened up my team's day on many occasion. We do a lot of ordering from different companies but your services are always the best! It's such a simple little thing to make your confirmation and even hen parties arranged by you guys are simply perfect, but it really stands out and makes a positive difference.
It was a real pleasure having fun with these guys specially the cheeky butler was great, we played games with him. Though it was a hen party but we enjoyed it more than a party. Will always remember IM-Entertained for future parties.
That was absolutely one of the nicest (and funniest) stage do I have ever received and I was delighted. What a nice company touch! Thanks for making it a lovely experience to order from you.
I just wanted to let you know this was my first order yesterday and I am very impressed with the standard of service. I also been very entertained by your special performance :) I'll be back
Firstly, I would like to say I'm not a complainer. It takes A LOT for me to complain, let alone leave a negative review.
Used this company for my friends hen do in Bath.
I paid £125 for a funny dancer stripper.
I was told it would last 20 minutes.
Turned up to the horrendous venue, I went and met the entertainer to pay him.
Firstly, he wasn't the funny dancer stripper i booked, he was a normal stripper. I didn't say anything as it wasn't his fault and there was nothing to be done. I was also alone with him and his "minder" so it was fairly intimidating so didn't feel safe to complain.
I pay him, and he informs me that it is extra for full on nude. I was not informed this when the booking was made. I personally wasn't too fussed but some of the other hen's were a bit disgruntled.
He then performs... for just under 5 minutes!
Posed for photos and left.
Absolute rip off!
DO NOT USE THIS COMPANY FOR STRIPPERS!
There are so many other companies, use them!
It made my weekend fantastic and full of fun, but we had a little confusion. Somewhere is a group of glorious human beings who know how to run a business, and that is with the importance of not taking life and work too seriously. So good job top notch stuff."
I am very impressed with IM-Entertained live performance and classes! The personal touch and quick response really is amazing.
Thank you for such brilliant hen party, we were't had think like such fantastic party, that's really helpful. I'll certainly recommend to others to shop here.
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!