The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
My stripper turned up but i booked a blk fireman. I got a white army guy. He was late and obs not wat i ordered. Rang to complain to be told 'what do u want us to do about now'. The performer also ran off in a paddy. Not helpful at all an doubt i will get my money back. Absolute con! If i could submit a 0 i would!
Excellent, fantastic and fun range of services, Excellent friendly staff. Always delivered what promised with great professionalism."
I would just like to say a HUGE thank you to all you guys there. I am so pleased with the way you have dealt with my problems and plus your very quick response. I am so happy to call myself one of your customers and I am more than happy to tell my friends and family about your site.
I just felt I had to give you some feedback on your terrific service. Firstly Ioker IM-Entertained for roly poly 3 days ago. Wow! Now that is what I call service. This is a first for me and believe me I order from many similar companies. Secondly, I found my order summary fun to read so congrats to the team who compiles these as it is so different from the norm and boring. Keep it up, I am sure many others appreciate your sense of humour as I did. I have recommended IM-Entertained to many and will continue to do so. You deserve every success and even though I hate to let people into my gift secrets I feel that EVERYONE should know about you. I'll be back again.
We booked a roly poly for stage do a couple of days ago, and i will definitely state it was perfect as promised. I specially wanna thanks to manager who booked a perfect venue and surprised us with shocking performance,
It made my week knowing that out there, somewhere is a group of glorious human beings who know how to run a business, and that is with the importance of not taking life and work too seriously. So good job top notch stuff.
Your presentation for me embodies, joie de vivre and the vitality of a life lived to the full, your customer service match that standard too. Thank you. You are life enhancing.
I booked a Roly Poly stripper for a stag do. Whilst the ladies services were exactly what we expected IM Entertained services were truly shocking. They swapped the entertainer without telling me, didn't inform me where to meet her until a couple hours beforehand and arranged a venue that was totally inappropriate. When I complained they lied telling me that a posh restaurant was suitable and they had pre-booked it... Not what the manager told me!
Booked roly poly and size 10 stripper arrived not impressed at all when I did get hold of someone they advised to email in 10 days later they best excuse they had was we did text to say a substitute was coming which I did not receive
I visited IM-Entertained last weekend for life drawing, After a couple of hours i received a call asking me about my satisfaction. I love the fact that you stay in touch with your customers in such a whimsical way I'll still be back for more.
Such a services is a gift, however from looking at what was included is the best service provided ever.
I will continue to use Im-E because of the best hen provided for my sister and even greater customer service.
I just wanted to say a big and huge thank you for providing an amazing service for my friends hen. You provide a much needed service. Thank you Firebox for being awesome, I know where I�ll end up spending most of my student financing come September.
We have been so impressed by IM-Entertained customer service. I cannot think of another company that would respond to a problem with such a determination to resolve the issue and ensure that the customer is happy with the outcome. As a company you have always been a pleasure to deal with, so thank you for helping in this instance but also for such a refreshing approach overall.
I just wanted to say thank you for the usual fantastic services I always get from IM-Entertained. Anyway, please pass my compliments up - I know how quick complaints usually travel in comparison - and keep up the wonderful work
After booking for a hen party, and taking deposit we received an email confirmation. However they still have not turned up and the office phone is saying the office is closed even though the website says it should still be open. Very disappointed and hope we can get the money back!
I absolutely love the way you all phrase your work with efficiency - it has really brightened up my night on many occasion. It's such a simple little thing to make your communication and even your friendly response, but it really stands out and makes a positive difference.
It was a fantastic time we had with IM-Entertained. The best hen do was performed
"I'm seriously impressed by all of it: your creativity while parties and performances, clever organizing, and sense of humor. It's too good to be true."
There are no real strippers that you choose! A random guy just turns up on the day instead!
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!