IM-Entertained.co.uk Reviews Summary
The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
I have never used you before and now I'm telling all my friends what a great company you are. Thank you for making my day!
They took my deposit of £45 and didn't send a roly poly stripper. They refused to refund the deposit and said it would take 14 days for a phone call back. Cowboys
Thank you for the excellent customer service. Despite the order not going to plan, due to the manner your company has apologized and promptly dealt with the matter I wouldn't hesitate in using again."
I just wanted to say thank you for the usual fantastic service I always get. Anyway, please pass my compliments up - and keep up the wonderful work:-)
Thank you for your early contact and swift resolution. I would use your service again mainly due to the skills of your customer services team.
That was absolutely one of the nicest (and funniest) stag do I have ever received and I was delighted. What a nice company touch! Thanks for making it a lovely experience to order from you. Will definitely use again.
We will most definitely use again as your customer support has been second to none.
Awesome service you have, by the way. Quick, concise, no messing. In fact, I might go over to Facebook and write something similar there whilst I wait for the kettle to boil.
I just wanted to thank you for noticing and taking the time to call to chase my request - I really really do appreciate it. You've given me faith that genuine, decent customer service still exists in this world of 'trying to get blood out of a stone' service and support.
I think you're doing a fantastic job guys, really nice, it's a very positive experience using the services, and you deserve all the success you get!"
I love you all I have been a proud user of IM-Entertained for over two years I think, I love it when I get a newsletter via email. It's brilliant how you email your customers back personally, and how enjoyable it is to email you about anything. I will be a valued customer of IM-Entertained for along time. Keep up the outstanding work guys.
Thanks again for the wonderful service. It is so much fun ordering with IM-Entertained as it takes all the tedium out of life drawing and your confirmations always make me smile. Thanks also for the sweet experience.
"You guys are brilliant and you shall forever have my loyalty for having future parties of my friends and family plus live performances!
So brilliant! Have never known such an amazingly worded company with such cool stuff before! So happy one of my friends told me about you guys!"
Awful customer service. Got completely messed around. One butler didn't bother to show up. The one that dos show up forgot his apron so wore boxers. He stunk of BO and was completely covered in oil to the point he stained some of our parties clothes. Customer service are now ignoring me with regards to getting a refund for the service that I didn't get and also the poor quality of the service that I did get. Not worth the money at all. Don't risk it with this dodgy company!
Beautiful and coloring nights, had a sense of uniqueness of any art. Specially the life drawing and topless strippers.
I just want to say that this is probably the best hen party I have received in a VERY long time. Super impressed, thank you.
Your customer service and fast response (through the website, Facebook or Twitter, etc) is stunning. We booked The cheeky butler and i will say that your customers is hilarious and kind hearted. You care, about what we want. And that's all that matters.
Things do go wrong in business and it's about how you handle them above all. I'm please to say that you have given great customer service and I will be happy to use your services in the future.
Very impressed with the experience, I love the services, being kept up to date in a very witty way. Well done, will def use again"
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlotte, our butler cancelled last minute for very serious reasons but we did not want to let you down so we did our best last minute to provide you with a service. As you were unhappy with the service we offered you a refund (please see your emails) or email contact@im-entertained.co.uk and the correct team will sort this out. IM ENTS