The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
I am very impressed with the service I have received 100% satisfaction and would definitely use from your company again and will recommend you to all my friends
It is not that often that people would take the time to compliment but I could not pass this opportunity to tell you about my visit to IM-Entertained for a hen party. I can honestly say that I have never visited such wonderful accommodation.
The club after wasn't good but we had fun anyhow... Would deo use again they had such a variety of things to choose from on the weekend...
IM Entertained was easy to use And great value for the money, we stayed in a 5+ hotel with spa, had a beautiful meal and free campaign at a friendly restaurant, staff were all very nice...
"You guys are so much better than the rest because you seem more friendly and human. Please keep it up as I recommended you guys to all my mates. Thanks :)"
Thanks im entertained for the male stripper he was brilliant hen loved him will use again
Thank you, it sure makes a difference to deal with a company who values it's customers I will be telling others of this great service.
Thank you to you and the IM-Entertained team for the exceptional service. IM-Entertained will certainly be my recommendation to any and all looking for that truly great hen 'experience'!
"IM-entertained" fraud, scam, "fraud" "scam".
This company is a clever scam! DON'T USE THEM. All 5 star reviews are fake. Click on 1 star to see the truth.
All of the guests couldn’t compliment them enough. We really enjoyed every moment of it, the fabulous food and the lovely rooms. Everyone agreed that we would definitely recommend this hotel. Thank you so much!
I would like to thank you and all of your staff for giving me a fabulous hen. Your staff couldn’t have done more for us.
I am writing to say a big thank you to you and your team, and to commend you upon your outstanding hen services, simple process, customer service and availability for contact and efficiency is all outstanding. I hope you are all very proud of yourselves and please don't ever change! I'm only sorry I hadn't heard of you sooner.
Brilliant night great girls never heard of beer wenches before but top idea made edds stag night.
You have been a tremendous help - heaps of Hen party on immediate notice! I *will* remember your site and your extraordinary customer service in my future needs.
The staff could not have been more accommodating. I have never been in such a helpful and friendly restaurant and may I say the food was magnificent.
"You are truly an amazing company, and I want you to know I shall be singing your praises from the highest! Fantastic emails - much more fun than ordering from any other company, in fact almost more fun than just having hen.
I would like to thank you and all of your staff for giving me a fabulous hen. Your staff couldn’t have done more for us. All of the guests couldn’t compliment them enough. We really enjoyed every moment of it, the fabulous food and the lovely rooms. Everyone agreed that we would definitely recommend this hotel. Thank you so much!
Thanks for this excellent customer service. Although I know that you're customer service is outstanding, I was really pleased with this.
I'll be publishing this thread on my Facebook page and blog once the wedding is over, because you've been incredibly generous.
The staff at IM-Entertained were so helpful through out the whole process and made it all as simple as it could be. I have already recommended them to everyone i know and will be using them again myself.
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!
Hi, please can you inform us how we are a scam? If there was a issue with your booking please email contact@im-entertained.co.uk or call us for more information. We are happ to help. SARAH IM ENTS