Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I like the product but I got the wrong shade number, I was apost to get my shade color 08. Not 02.
I don't want to hustle with the exchange so I just keep it, but no use it. Way to light x me.
I purchased a foundation and primer and when checking out it asked me if I wanted to sign up with auto renewal (which I did not want) and I thought I clicked the "skip" button but apparently the "skip" button was not an option (which I didn't realize until after I entered my credit card information), so after I submitted my purchase, a message came up talking about the auto renewal program that I signed up for. I am very skeptical now with their site saying to try free for 14 days, since I feel like they are being shady and sneaky with the renewal situation. The other thing that crossed my mind now is, when does this 14 day trial actually start…as soon as my order was placed, when they ship it, or once I received it? I'm starting to regret this purchase already and I literally just placed the order.
My experience with this brand has great, The makeup is a must have. Very flawless look.
The questions were very good to arrive at the foundation shade as well as the pictures. However questions came up regarding 10% off of the first order and 30% off of continuous orders it didn't give an option to pick. And because it was asking for everything upfront. I did not see if I could try the product before I purchased it. So the experience in the end left me confused and paying more than what I anticipated.
Il Makiage has very good customer service everytime I have an issue they fix it right away. I've been using their foundation, eyeliner, and poreless base for a year now. LOVE IT!
LOVE hearing this!
Products are simply far superior than any other companies I've tried (such loss of money)
LOVE hearing this!
Fast and easy. Love the make up. Will order again!
Bet you look fab in it!
I literally have NEVER found a better concealer, blush or primer. The customer service is BEYOND exceptional. I love the option to try before you buy. I highly recommend you try this brand, you won't be disappointed.
We love a Maximalist!
You guys are nothing short of amazing. Love the products and the customer service. I've even turned my sister on to you. And she loves it. With a coupon she will buy more make up!
LOVE hearing this!
I was looking for the discount code box and wanted to review and "think about" my order, but suddenly the order went through! Full price…no chance to enter code…no review. I immediately went to cancel, but am having trouble. Just fyi
Fast and easy delivery. Love the foundation and have introduced it to family and friends
LOVE hearing this!
Great company! Products are excellent and customer service is terrific! I use the self tanner which is the best I have ever used! The mascara is also the best I have ever used! Would absolutely recommend!
LOVE hearing this!
Everything was fine until i submit my order and the add pjs start to pop up. I added one on by mistake while trying to close them out. Once you close one another one pops up. These should appear under your order as an option to select if you want to and There should be more than one step to confirm add on.
I love the under eye concealer. However, it's a little pricy for me cause I'm on a fixed income.
I have never dealt with a more responsive company! They are great! I absolutely love the products too!
Made our day!
The website is very user-friendly and makes ordering a breeze.
SO happy to hear this!
I finally found the best foundation in the world for my skin! It covers all the redness I have.
Bet you look fab in it!
I'm a 54yr old woman and have been looking for a foundation that doesn't look cakey or make me look older than I already am. Ll Makiage is amazing! I love it. You can't even tell I'm wearing it. I'm a lifer now!
We love a Maximalist!
Fast and Easy! Easy to complete the questions and you move along pretty fast
Happy to hear this!
Purchased the wrong shade foundation first try. Jordan made it easy to correct my problem and even gave me a 20% off coupon, while letting me keep the first shade which I'll share with a friend! I was really worried I'd have to take time to return, but nope! Very pleased with my order now that my shade is perfect!
So happy we were able to find you your perfect shade!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bet you look fab in it!