The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I had high hopes, but I am not impressed. I find the product dry on my face. I put luminous on my test However it is quite mat. And the colour is a little too light for me. Will be calling customer service for a return.
I love all the reviews! That really helped me decide if I wanted to get the products.
Love this powder. Oily skin and live in a humid climate so this is a great choice.
LOVE hearing this!
Purchasing products from il makiage is so easy and fool proof. I forgot my shade and I was able to view my previous orders to locate it.
LOVE hearing this!
It hydrates, removes scars, pores, blackheads, wrinkles and also brightens and tightens your skin. So basically if you've forgotten how your natural baby looking skin looks like, well then try this cream.
Made our day!
Great products! I love shopping at ILMIKAGE the products are wonderful, I always have a great experience when I shop on their website! I will continue to support this company.
We love a Maximalist!
Your foundation is the finest I have ever used. I never need setting powder. It looks good after a whole day. It keeps me looking younger.
Bet you look fab in it!
When finally using my winter shade of foundation I decided it wasn't right. I reached out to customer service to get some help finding the right shade not expecting anything but a new shade suggestion. Not only did they ask specific questions to get my new. Shade correct, but I was not going to be charged for the new color they were shipping out to me. What incredible service from a company that wants their customers satisfied and happy. Thank you!
SO happy to hear this!
Always love the products. Ordering is easy and accurate when I receive it.
Love hearing this!
Just took the quiz. I don't know exactly what to see, because I don't have the product…THAT will be the important experience…how does it look.
Hope you love it!
Love this foundation the best I ever had a must buy
So happy to hear this!
I bought 2 products. I already have foundation. Do I need primer to?
Hi! We recommend buying the primer to ensure a smooth base for the foundation, but it is not mandatory.
The women at this company are so very attentive and sweet in their communications. The products are beautiful! I'm a very happy customer (that is even including the Canadian exchange on their US prices.!)
SO happy to hear this!
Contacted customer service, which should be re-named Costumer excuses because they really offer no actual help, even though I explained several times that according to their own tracking my product was not moving. Not worth the hassle!
Excellent! Best foundation I have used…Will be ordering more products!
LOVE hearing about this!
I've had the best online shopping experience with Il Makiage. Always provides quality products that go above and beyond expectations every single time.
Made our day!
Andrea H sent me a message following up with the issue, it has been resolved. I really appreciate it. Thank you very much!
I am a new customer and I am pleased with the foundation, it blended into my skin so incredibly well, I was very happy and amazed. I am also overall happy with the lipsticks I have ordered. I purchased Infinity Lip Cream Long-Wear Matte Lip Color and the only thing I would suggest is correcting some of the pictures of the colors of lipsticks on the model's faces, color smear, and arm palette to be more accurate compared to the lipstick's actual color. There are some that are not exact, and I had to return a lipstick because the color was not at all as shown on the website. However, the quality of the lipstick is very, very good and I am pleased with my purchases and will continue to order more.
This is SO nice of you to say! Made our day!
I was skeptical at first, not expecting it to match my skin color. But, after applying it a few times I really like it. It covers very nicely, but do think you need the concealer which I purchased with it. My friends and husband tell me it looks very natural. I have tried so many different makeups expensive and cheap ones with no luck, so that being said, i finally found on I really like.
LOVE hearing this!
Any interaction I have had with the company to inquire about a product or request something or order something has always been perfect and immaculate. They are fast they are accurate and they are so eager to please. I have nothing but great things to say about this company. If you are sitting on the fence about ordering something and trying it out don't be hesitant just go for it. It is incredible how the foundation was a perfect match. I have just received a bronzer I find the color is not for me but I did not ask for input on which bronzer to buy. It goes on beautifully it looks beautiful and it is smooth the color is just not the color for me.
This made our day!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.
Made our day!