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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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This site was very easy to use! I loved being able to look through reviews and products before making my selection. I enjoyed being able to see the products on real people.
When I received my products I was happy with them but just not my foundation color. One email and five minutes later my issue is resolved! Couldn't be happier with the level of customer care this company provides
Experience was very difficult because you are constantly pushing other items for you to purchase that I wasn't interested in. I was only trying to get and try out the foundation.
While the whole experience was quite easy, the ending was a bit odd, almost threatening if you will. "We're giving you 5 minutes to get an item at 20% off. Might not be exact words but the giving you 5 minutes really stuck with me. Ouch maybe think of how it sounds when your sending to a customer
When I open the package the foundation was overflowing the top part was loose. I was left with very little foundation. The reason I did not took a picture and returned it, was because I was packing for a long trip and did not had time to go to the post office. Fifty four dollars for a small amount of foundation was not worth it. I have not tried it yet because I'm still on vacation.
I was a skeptic and even asked for a refund for my first foundation because I couldn't get over the texture at first. But as soon as it sets, it's amazing and stays all day. Shockingly perfect color match and perfect coverage.
LOVE hearing this!
I have worn mineral makeup for 20 years and was looking for a change. The color match was perfect! It's super light weight and looks amazing all day. I like to look more natural and it fits that well. I started with F*uck I'm Flawless concealer, Woke up like this foundation, and Touch me Mineral baked bronzer. I've put in my second order for more blush and bronzer color options. I will forever be a lover of IL Makiage!
This made our day!
I love everything I get from this site. Their foundation is amazing!
LOVE hearing this!
It's easy to order but not so easy to understand the colors. I tried ordering a lighter shade and it was challenging. I also tried signing up
For a subscription but even though I did, it wasn't clear how frequently these will be shipped or if I had a choice on the frequency. I had to send an email with these questions which added another step.
I was first matched with #75 and then now #35. Maybe because the change of seasons? With two different options, I'm afraid of the color I'm receiving.
I had to reorder a darker shade slightly pass my return timeline and Jordan was incredibly helpful and courteous.
Impeccable service!
Made our day!
I've been using this foundation, mascara and eyeliner for a couple of years now and I couldn't be more pleased! I absolutely love this product line and I'm now about to try something for my hair, to help repair damage and bring back shine... I'm sure it will be amazing too!
So happy to hear this!
I received my foundation and loved the texture, but the color just was not for me. It was too ashy looking for my tone. I mentioned this on my original review of the product, and they instantly contacted me even though it was outside of my 15 day trial. Long story short, I will be receiving a replacement and hopes it will be the match I'm looking for. I'm extremely pleased with the service they went above and beyond I will continue to try the their other products.
LOVE hearing this!
Package arrived in a timely manor. The makeup I received was of good quality, but not for my skin type. The foundation was #35 and was just a tiny bit too yellow for me and too dry, it made my skin look old. It didn't give me full coverage like I need. If Il Makiage has a more moisturizing formula, I think it would be a better product for my skin and I would buy it.
Happy to hear this!
This sucks I accidentally ordered a mascara and immediately contacted customer service and they said they couldn't cancel my order. It hasn't even been shipped yet, so why couldn't they cancel it?
This was my first time on the site. While each question was understandably thorough, it was quite overwhelming for I really didn't know the answer to some of these questions in reference to tones and undertones in different complexions. It was actually quite difficult. Fingers crossed I answered to the best of my ability and we'll see if we have a match.
Hope you love your shade! Please let customerservice@ilmakiage.com know if you have any questions.
My first order did go through, so I tried it again, but, they didn't ask me the questions about my skin ect, like the first time? So I hope it is what I need for my skin...
Hope you love it! Please let customerservice@ilmakiage.com know if you have any questions.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.
This made our day!