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Il MakiageReviews 8,478

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
361
quality
346
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Colorado
1 review
0 helpful votes
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Easy to use
December 28, 2022

This site was very easy to use! I loved being able to look through reviews and products before making my selection. I enjoyed being able to see the products on real people.

Date of experience: December 28, 2022
Andrea H. — Il Makiage Rep
over a year old

This made our day!

Florida
1 review
0 helpful votes
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Shopping
December 28, 2022

I love my shopping experience except for the shipping I have to pay for. I wish I have free shipping.

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Amazing
December 28, 2022

Amazing product.Work pretty good in my skin.I Highly recommended

Date of experience: December 28, 2022
Andrea H. — Il Makiage Rep
over a year old

SO happy to hear this!

New Hampshire
1 review
0 helpful votes
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Excellent customer service!
December 28, 2022

When I received my products I was happy with them but just not my foundation color. One email and five minutes later my issue is resolved! Couldn't be happier with the level of customer care this company provides

Date of experience: December 28, 2022
Texas
1 review
0 helpful votes
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Trying to make you get auto refill.
January 26, 2023

Experience was very difficult because you are constantly pushing other items for you to purchase that I wasn't interested in. I was only trying to get and try out the foundation.

Date of experience: December 27, 2022
Texas
1 review
0 helpful votes
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First impression
January 26, 2023

While the whole experience was quite easy, the ending was a bit odd, almost threatening if you will. "We're giving you 5 minutes to get an item at 20% off. Might not be exact words but the giving you 5 minutes really stuck with me. Ouch maybe think of how it sounds when your sending to a customer

Date of experience: December 27, 2022
North Carolina
1 review
0 helpful votes
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This company is very helpful when you need to ask a question.

Date of experience: December 27, 2022
Georgia
1 review
0 helpful votes
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Bad packaging
January 26, 2023

When I open the package the foundation was overflowing the top part was loose. I was left with very little foundation. The reason I did not took a picture and returned it, was because I was packing for a long trip and did not had time to go to the post office. Fifty four dollars for a small amount of foundation was not worth it. I have not tried it yet because I'm still on vacation.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2022
California
1 review
0 helpful votes
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Surprisingly great
December 27, 2022

I was a skeptic and even asked for a refund for my first foundation because I couldn't get over the texture at first. But as soon as it sets, it's amazing and stays all day. Shockingly perfect color match and perfect coverage.

Date of experience: December 27, 2022
Andrea H. — Il Makiage Rep
over a year old

LOVE hearing this!

Georgia
1 review
0 helpful votes
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Lover for life!
December 27, 2022

I have worn mineral makeup for 20 years and was looking for a change. The color match was perfect! It's super light weight and looks amazing all day. I like to look more natural and it fits that well. I started with F*uck I'm Flawless concealer, Woke up like this foundation, and Touch me Mineral baked bronzer. I've put in my second order for more blush and bronzer color options. I will forever be a lover of IL Makiage!

Date of experience: December 27, 2022
Andrea H. — Il Makiage Rep
over a year old

This made our day!

Georgia
1 review
0 helpful votes
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Best Makeup
December 27, 2022

I love everything I get from this site. Their foundation is amazing!

Date of experience: December 27, 2022
Andrea H. — Il Makiage Rep
over a year old

LOVE hearing this!

Florida
1 review
0 helpful votes
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Did I miss something?
December 26, 2022

It's easy to order but not so easy to understand the colors. I tried ordering a lighter shade and it was challenging. I also tried signing up
For a subscription but even though I did, it wasn't clear how frequently these will be shipped or if I had a choice on the frequency. I had to send an email with these questions which added another step.

Date of experience: December 26, 2022
Oregon
1 review
0 helpful votes
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FOUNDATION QUESTION
January 25, 2023

I was first matched with #75 and then now #35. Maybe because the change of seasons? With two different options, I'm afraid of the color I'm receiving.

Date of experience: December 26, 2022
Canada
1 review
0 helpful votes
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I had to reorder a darker shade slightly pass my return timeline and Jordan was incredibly helpful and courteous.
Impeccable service!

Date of experience: December 26, 2022
Andrea H. — Il Makiage Rep
over a year old

Made our day!

Georgia
1 review
0 helpful votes
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HUGE fan of everything I've tried!
December 26, 2022

I've been using this foundation, mascara and eyeliner for a couple of years now and I couldn't be more pleased! I absolutely love this product line and I'm now about to try something for my hair, to help repair damage and bring back shine... I'm sure it will be amazing too!

Date of experience: December 26, 2022
Andrea H. — Il Makiage Rep
over a year old

So happy to hear this!

California
1 review
0 helpful votes
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Great product. Incredible service
December 26, 2022

I received my foundation and loved the texture, but the color just was not for me. It was too ashy looking for my tone. I mentioned this on my original review of the product, and they instantly contacted me even though it was outside of my 15 day trial. Long story short, I will be receiving a replacement and hopes it will be the match I'm looking for. I'm extremely pleased with the service they went above and beyond I will continue to try the their other products.

Date of experience: December 26, 2022
Andrea H. — Il Makiage Rep
over a year old

LOVE hearing this!

Utah
1 review
0 helpful votes
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Good Product
December 26, 2022

Package arrived in a timely manor. The makeup I received was of good quality, but not for my skin type. The foundation was #35 and was just a tiny bit too yellow for me and too dry, it made my skin look old. It didn't give me full coverage like I need. If Il Makiage has a more moisturizing formula, I think it would be a better product for my skin and I would buy it.

Date of experience: December 26, 2022
Andrea H. — Il Makiage Rep
over a year old

Happy to hear this!

Colorado
1 review
0 helpful votes
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This sucks I accidentally ordered a mascara and immediately contacted customer service and they said they couldn't cancel my order. It hasn't even been shipped yet, so why couldn't they cancel it?

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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We shall see
December 26, 2022

This was my first time on the site. While each question was understandably thorough, it was quite overwhelming for I really didn't know the answer to some of these questions in reference to tones and undertones in different complexions. It was actually quite difficult. Fingers crossed I answered to the best of my ability and we'll see if we have a match.

Date of experience: December 26, 2022
Andrea H. — Il Makiage Rep
over a year old

Hope you love your shade! Please let customerservice@ilmakiage.com know if you have any questions.

Washington
1 review
0 helpful votes
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My first order did go through, so I tried it again, but, they didn't ask me the questions about my skin ect, like the first time? So I hope it is what I need for my skin...

Date of experience: December 25, 2022
Andrea H. — Il Makiage Rep
over a year old

Hope you love it! Please let customerservice@ilmakiage.com know if you have any questions.