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Il MakiageReviews 8,478

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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quality
346
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California
1 review
0 helpful votes
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Review of experience
January 1, 2023

I found the ability to order online very easy. I would like to receive the tracking number and be advised that my product has been shipped and will be received shortly.

Date of experience: January 1, 2023
Washington
1 review
0 helpful votes
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I love the products
January 1, 2023

I love all the products, so light and not cakey 10/10

Date of experience: January 1, 2023
Connecticut
1 review
0 helpful votes
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First timer
December 31, 2022

Hope the tint/color is right for me. Looks like a nice product. Will watch for my delivery.

Date of experience: December 31, 2022
Massachusetts
1 review
0 helpful votes
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Customer Service
December 31, 2022

Awesome customer service, great return policy, good follow up after purchase to ensure satisfaction.

Date of experience: December 31, 2022
Andrea H. — Il Makiage Rep
over a year old

SO happy to hear this!

Pennsylvania
1 review
0 helpful votes
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Trial sample of makeup
January 29, 2023

Too many follow up sales pitches when I haven't even tried the product

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Canadian Website...CAD?
January 29, 2023

This appears the same problem as prevuously. Ordering on the Canadian website should guarantee prices in CAD? Cleatly it is not... there are no rxplanaitions & a determination for auto ship... which i do not need more often than once per year...nor can i afford it?
I do howevwr, appreciate the customer service with this company!*

Date of experience: December 30, 2022
New Jersey
1 review
0 helpful votes
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Not my color
January 29, 2023

Does not come close to my color looks
Like a dead person when they are laid to rest.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2022
California
1 review
0 helpful votes
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Looking forward to use it
December 30, 2022

I don't do lot of makeup but most of all my products are from MAC. This is my second purchase from this company. I will how quick and how smooth service is but I am still yet to use the product to review it.

Date of experience: December 30, 2022
California
1 review
0 helpful votes
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Still trying
January 29, 2023

I am on my third color try for foundation. Although the customer service ppl are very helpful, I would love to be able to match my color a little bit better! I love the coverage of the product so hopefully third time is a charm.

Date of experience: December 30, 2022
Colorado
1 review
0 helpful votes
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Easy to order
December 30, 2022

Shows you different pictures so you can figure out what color you need.

Date of experience: December 30, 2022
New York
1 review
0 helpful votes
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Best customer experience!
December 30, 2022

I ordered a concealer after watching an Instagram ad, and the process was so easy. I didn't like it once it came, so I returned it - and working with customer service during the process was such a pleasant surprise. I love this company.

Date of experience: December 30, 2022
Andrea H. — Il Makiage Rep
over a year old

Made our day!

Idaho
1 review
0 helpful votes
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Add Ons
December 29, 2022

I kept trying to finish my order but add Ons kept popping up. I thought I had gotten past them all but got an email that I had added a $32 bronzer that I will never use. Bummer.

Date of experience: December 29, 2022
North Carolina
1 review
0 helpful votes
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Purchase and Changes
December 29, 2022

My experience was great!
The changes I made were not complicated to make, and I continued on to purchase the items I needed.
This is the BEST MAKEUP COMPANY! My opinion.

Date of experience: December 29, 2022
Andrea H. — Il Makiage Rep
over a year old

LOVE hearing this!

Louisiana
1 review
0 helpful votes
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Pleasantly surprised!
December 29, 2022

I was hesitant to purchase because you never know with adds. However, I was pleasantly surprised and I love my foundation. Glad I took the chance.

Date of experience: December 29, 2022
Andrea H. — Il Makiage Rep
over a year old

We are so happy for you!

California
1 review
0 helpful votes
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Great product, great customer service!
December 29, 2022

I've been a customer for a long time now, I only had one issue and was resolved quickly.

Date of experience: December 29, 2022
Andrea H. — Il Makiage Rep
over a year old

Happy to hear this!

Texas
1 review
0 helpful votes
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Today I decided to try the power polish. I'm sure I will love it too.

Date of experience: December 29, 2022
Andrea H. — Il Makiage Rep
over a year old

Hope you love it!

Tennessee
1 review
0 helpful votes
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Length lift and curl mascara
December 29, 2022

It is the best mascara I have ever used it lifts your lashes so well in Lincolns down and it's not a fake length it just is the best look to your natural lashes. I will never buy another mascara again as long as they are in business.

Date of experience: December 29, 2022
Andrea H. — Il Makiage Rep
over a year old

This made our day!

Florida
1 review
0 helpful votes
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Awesome concealer
December 28, 2022

This is amazing concealer, I have bought it several times!

Date of experience: December 28, 2022
Andrea H. — Il Makiage Rep
over a year old

Made our day!

Canada
1 review
0 helpful votes
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Love it.
December 28, 2022

Product is great. Wish I could order from a Canadian website in Canadian dollars.

Date of experience: December 28, 2022
Washington
1 review
0 helpful votes
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Excellent
December 28, 2022

Great customer service amazing product. Definitely recommend to anyone

Date of experience: December 28, 2022
Andrea H. — Il Makiage Rep
over a year old

LOVE hearing this!