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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I found the ability to order online very easy. I would like to receive the tracking number and be advised that my product has been shipped and will be received shortly.
I love all the products, so light and not cakey 10/10
Hope the tint/color is right for me. Looks like a nice product. Will watch for my delivery.
Awesome customer service, great return policy, good follow up after purchase to ensure satisfaction.
Too many follow up sales pitches when I haven't even tried the product
This appears the same problem as prevuously. Ordering on the Canadian website should guarantee prices in CAD? Cleatly it is not... there are no rxplanaitions & a determination for auto ship... which i do not need more often than once per year...nor can i afford it?
I do howevwr, appreciate the customer service with this company!*
Does not come close to my color looks
Like a dead person when they are laid to rest.
I don't do lot of makeup but most of all my products are from MAC. This is my second purchase from this company. I will how quick and how smooth service is but I am still yet to use the product to review it.
I am on my third color try for foundation. Although the customer service ppl are very helpful, I would love to be able to match my color a little bit better! I love the coverage of the product so hopefully third time is a charm.
Shows you different pictures so you can figure out what color you need.
I ordered a concealer after watching an Instagram ad, and the process was so easy. I didn't like it once it came, so I returned it - and working with customer service during the process was such a pleasant surprise. I love this company.
Made our day!
I kept trying to finish my order but add Ons kept popping up. I thought I had gotten past them all but got an email that I had added a $32 bronzer that I will never use. Bummer.
My experience was great!
The changes I made were not complicated to make, and I continued on to purchase the items I needed.
This is the BEST MAKEUP COMPANY! My opinion.
LOVE hearing this!
I was hesitant to purchase because you never know with adds. However, I was pleasantly surprised and I love my foundation. Glad I took the chance.
We are so happy for you!
I've been a customer for a long time now, I only had one issue and was resolved quickly.
Happy to hear this!
It is the best mascara I have ever used it lifts your lashes so well in Lincolns down and it's not a fake length it just is the best look to your natural lashes. I will never buy another mascara again as long as they are in business.
This made our day!
This is amazing concealer, I have bought it several times!
Made our day!
Great customer service amazing product. Definitely recommend to anyone
LOVE hearing this!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.
SO happy to hear this!