Il Makiage has a rating of 3.6 stars from 6,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
From my initial order to the arrival of my trial products yesterday, everything has been amazing! I am 50 and am always looking for products that will help in my again process but also works with my highly sensitive skin. Granted I've only used the items twice but so far SUPER impressed with how they're making my skin look, feel and most importantly I haven't had an allergic reaction to anything! The products are way more expensive than what I'm used to BUT, my mom always said, you get what you pay for, I have to say so far. Worth every penny!
113022163 This was my order number. I did notice some plumpness in the lips but I also had a reaction above my mouth all the way to the nose. I only aplied it to the lips. First time using so I will wait and see how long this reaction will last. Although I haven't had much luck with your products I still reordered because you have an excellent customer service and I can buy with confidence.
From my initial order to the arrival of my trial products yesterday, everything has been amazing! I am 50 and am always looking for products that will help in my again process but also works with my highly sensitive skin. Granted I've only used the items twice but so far SUPER impressed with how they're making my skin look, feel and most importantly I haven't had an allergic reaction to anything! The products are way more expensive than what I'm used to BUT, my mom always said, you get what you pay for, I have to say so far. Worth every penny!
Products used:
Cosmetics
The site has prompts to get you into X Y Z purchases or add one or subscriptions. The add ons feel random. The site also had trouble discerning between a drop down tab selection and an item selection, glitching out. Not the best on mobile, but at least they did not have a chat box constantly asking to help. It is *relatively* a standard difficulty on mobile shopping, so not ideal. Wish I could just pick this up at Sephora.
I did the color quiz. I was wowed by the primer and concealer and how little was required when applying but the Foundation color received was slightly too light and grey. I emailed customer support and got an immediate reply with options: for color correction assistance and/ refund. After answering questions they sent me another foundation color 175 that was perfect! At 60 years of age I love the natural look! I've never experienced a company that provides this kind of product and service.
Products used:
Foundation, concealer and primer.
Was given an email (Mon 4/22/2024 8:13 AM) with a BOGO deal for $100 and an e-code. Ended up not getting the $100 off but only the $59 off the lowest priced item. Not very happy with that outcome.
Hi Kylene,
As promised - Hi Kylene,
As promised -
Your IL MAKIAGE e-gift code to use or forward to a friend! BOGOVTFXGAPAO
To use: click the e-gift card below or type the digits in the 'promo code' field upon checkout. For further details, see Terms & Conditions below.
I have tried many products and love how often I am notified about new products. I've never been let down by Il Makiage. As for the new products that I receive and try, I get great results every time and I've truly never found a foundation that matches so perfectly and wears all day. Now I'm exploring more products and moisturizers and looking forward to trying the hand creams. I look forward to more remarkable results. Thank you Il Makiage for always bringing great new products out on the market.
Products used:
Plumping cream, foundation and Portless primer
Watching the ads for this these woman look flawless and they tell you the great coverage you get. Not with this. I decided to try it and it is no difference between this and the numerous other foundations I have. As a matter of fact Neutrogena foundation has better coverage. They don't tell you that final look you see they also have finishing powder and blush on. I will never buy this again. Very deceptive commercials.
Products used:
Il makiage foundation 35
Not only this time, but every time I inquire about a product or promotion they get back to me within 24 hours. They take the time to fix things or explain how it works. It's nice to find dependable businesses still exist. This time I was having trouble with a coupon code. They did their magic and provided an extra place I could copy the code from to ensure it was correct for pasting. I'm super appreciative.
Did the color match test, received my foundation. Unfortunately it was a bit off, but customer service not only took care of me, they let me keep the first color, immediately shipped out the next shade, then sent me a $25 code to redeem for 'not getting it right the first time.' This company has treated me better than any company ever has. The foundation is absolutely perfect. Feels so light weight but has all the coverage I need. I've been recommending it to all of my friends.
I tried their foundation due to their return policy. I received the product 8 days ago and tried it four times. I don't care for it. It's thick and makes my skin look flaky. It also caused burning to my face. They refused to accept the return, and offered me $50 in additional product instead. I am initiating a dispute on my card. It took a long time to ship to me and they are saying I had the product for too long. It's barely used! I will never purchase from this brand again. Unethical!
Tip for consumers:
I would caution against t purchasing the product unless you’ve tried it previously. It is not as described and their return policy seems great, but they don’t stand by it. They start the clock ticking on trial basis the day you order it, not the day you receive it.
It’s garbage!
Products used:
I tried the foundation and the concealer
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I highly recommend the Woke Up Like This foundation. The color matches my skin and skin tones perfectly. Great smooth texture for easy application. It feels great on the skin; not heavy like some foundations I have tried in the past. It did take a little longer to receive my package but for the extra wait they sent me a 15% coupon to use on my next order. Love the try before you buy option but I'm keeping this foundation for sure!
Why advertise "You can try it before buying it" when it's not true?
And you can't even go and cancel the order or get in touch with anyone besides via email which will take up to 24 hours to get a response from them… another reason I don't like ordering from online places… I have been so hesitant on ordering and I should had stuck to my gut to not order it…
Update
Actually i jumped the gun… customer service did email me back within the hour about my issue and explained their process which made me feel better
Thanks for great customer service even when the contact is only via email
My experience placing an order was frustrating. I received an offer for 10% off, but no matter how many times I left the site and logged back in, I was never given the opportunity to apply the code before checking out. I eventually proceeded without the discount. I also did not appreciate the numerous prompts to add products and recurring subscriptions after I placed my order and before it was accepted. If I like the products, I will reorder, I don't need high pressure sales. Finally, I have not received one update on the status of the order.
The blush arrived broken into pieces. This time, the foundation did not cover well as I am used to; it was dry and cakey, despite my proper prep. Initially, I was told via email that I could only exchange the broken item. However, when I sent the items I wanted to exchange, they changed their mind without explanation. I thought I had one month from delivery, but apparently, it's one month from ordering, which feels deceptive. The products arrived very late, and while they replaced my foundation, I had to keep the broken blush and bronzer.
Tip for consumers:
Return
Products used:
Foundation, mascara, brush, concealer
Since i found this site of outstanding and flawless makeup to be inexpensive and rewarding, coming from personal usage and experience, one can find what they are looking for (foundation, eye products, lip colors, etc.) and ordering very simple, receiving always in a timely manner! I shared with my friends and not only am i glad i found this site just from browsing online. I am very pleased on ordering whenever i need a specific product.
Good quiz. Nice matching game. Pretty bottles. Haven't tried it yet but i love the concept and experience so far. My mother told me great things so im in.
I have now ordered primer, plumping lip gloss, foundation, and waiting for a new moisturizer. Their process is seamless, try it before you buy it is fantastic. The first foundation I received was just a little too light, they sent me a new one based on my input and sent a foundation that matches perfectly! Their customer service is great. Not too many companies like this around anymore!
I highly recommend your product- cannot wait to try the mascara. Finding good coverage that allows your face to breathe and not feel like you are wearing a mask is hard to find. Especially when you are trying to minimize pores. Thank you for truly meeting this challenge. It's much appreciated. I will now where makeup again from time to time as I have not worn it for over 20 years.
I've used various tanners for years, but this one is by far the easiest, most perfect one! It sounded too good to be true, and I was skeptical at first, but finally decided to try it. It arrived quickly, and I was definitely surprised at the ease of applying, no clean up for hands, and the beautiful shade of tan it gave me. There is almost no smell, but a faint hint of vanilla. Today I just ordered another bottle and put it on a subscription.
I have purchased several items from Il Makiage and I really like their products. I would rate the products 4 to 5 stars, but their business model makes me crazy. It's like dealing with a sleazy pushy salesperson. You can't check out until you have been asked a half dozen times if you want to add this or that, or sign up for auto replenish. I just want to buy what I want and get on with my life. Also once your order is finally placed be prepared for several emails, per day!
Your products are great, but man are you annoying!
******* This was my order number. I did notice some plumpness in the lips but I also had a reaction above my mouth all the way to the nose.
I only aplied it to the lips. First time using so I will wait and see how long this reaction will last.
Although I haven't had much luck with your products I still reordered because you have an excellent customer service and I can buy with confidence.
I contacted customer service and they got back with me quickly and effectively. They were SO nice and respectful. They immediately sent my products to the correct address upon discovering they were accidentally delivered elsewhere. They fixed the issue within 5 minutes. I received the makeup in a few days and wore it for the first time today. I got compliments that my makeup looks good and so fresh! I love it so far.
It was a little frustrating to order because I had an e-gift code and if you take the quiz there's no place to add this code. I had to search the site to figure out how to fix this which was very time consuming and frustrating. Also, my receipt doesn't show that the $50 e-card was deducted so now I'm not sure it did. Not the best first experience with your company.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered and waited 10 business days. USPS never received the order. I had to request a new order. They didn't even follow thru. They will send it, but if something happens and the other is received I'll be charged double. I'm afraid that is exactly what will happen. In this day and age (Amazon) you'd think the shipping and receiving process could be a little more efficient. They have offered a $20 gift card for the issue. Let's see what happens. If all is a success, I will follow up with another review.
All the hype about everything the product does,
Blur pores: lie
Flawless look in between fine lines: lie
Moisture with serum: true
Moisture with makeup: true
Makeup coverage: 50% true.
Look 10 to 20 years younger: lie makeup streaks in feature wrinkle, cakie appearance under eyes, smile lines, forehead etc. no smooth appearance at all.
Definitely not ordering again, so please respect the fact that I did not sign up for automatic purchases.
I am a new customer of Il Makiage, I am trying their foundation & concealer. Amazing how they picked the perfect shade. First tried them this morning. I need to give it a few days, but believe I am in love. Just placed an order for their Power Rewind Eye Tightner & Eyebrow Pencil. All great reviews. This company has great customer service & lets you have a 14 day trial period before actually purchasing. This works for me 💕