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iDNS Reviews Summary
The overall reputation of the company is severely tarnished by numerous customer complaints highlighting deceptive practices and poor customer service. Customers frequently describe receiving misleading renewal notices that appear urgent and official, leading to confusion and frustration. Many report rude interactions with support staff, further exacerbating their dissatisfaction. While there are no positive aspects noted regarding product quality or reliability, the overwhelming sentiment reflects a strong warning against engaging with the company due to perceived scams and inflated pricing. This feedback indicates a critical need for improved transparency and customer relations.
This summary is generated by AI, based on text from customer reviews
Received a letter indicating our domain was up for renewal. Staff turnover in the office meant nobody had history of our domain name. Filled out the form. Then received an odd email saying the order was being processed but they needed a bunch more info. ALarm bells went off. Tried phoning the number of their website. Rude does not even begin cover the very short conversation. TOTAL SCAM! STAY AWAY.
Received a notice from iDNS which was an offer to switch over our service. When I called to inquire, I was told I 'obviously did not read the paper properly'. When I explained why I was calling, the man on the phone simply hung up. Never. I repeat, NEVER do business with these people.
IDNS is a scamming company that has been active for several years under different disguises. They very cleverly structure/ design their letter to resemble a bill with tones of urgency in it. This has been reported to iCANN and they should be banned. Sadly, they will only pop up in another country's extension, like. Ag,. Ae instead of a legit. Com. Do not fall for this, legit companies will only communicate with you directly through your email address. Nobody sends snail mail - especially domain related stuff.
Your Domain is already Hosted by Some Other Company (Find out who)
IDNS finds out who's Renewal's are coming due and send out an invoice
That also Acts as a Release Form for the Transfer of your Domain to iDNS
P.S. - THE RATES THEY BILLED ME WERE MORE THAN 3X THOSE OF MY CURRENT DOMAIN HOST
ONLY US iDNS IF YOU WANT TO GET RIPPED OFF!
I'll simply just paste the email I received from them below. This is also representative of how the man on the phone spoke to me when I called. I can only assume it's a one-person shop and this was him also writing as well?
From: Support <*******@idnsinc.com>
Date: Wed, Sep 19,2018 at 2:23 PM
Subject: Re: IDNS confirmation for order #*******
It said no such thing, perhaps you don't know how to read?
-------------
Customer Support
IDNS Inc.
*******367
*******@idnsinc.net
www.idnsinc.net
---------- Forwarded message ----------
From: Support <*******@idnsinc.com>
Date: Wed, Sep 19,2018 at 2:35 PM
Subject: Re: IDNS confirmation for order #*******
You are not a customer you are simply a moronic person who doesn't read and then makes baseless accusations, much akin to a child.
-------------
Customer Support
IDNS Inc.
*******367
*******@idnsinc.net
www.idnsinc.net
I made the mistake of "renewing" my domain with idns, assuming by the letter that they were my current domain registrar. Later I realized they were not, and asked for a refund, saying that their letter was deceiving, and they bullied me saying I was ignorant for not reading the fine print and was attacking their company and failing miserably at asking for a refund! I am hoping to cancel the transaction through my credit card company instead. I couldn't believe they would say such things! Do NOT go with them!
We got a "Domain Name Expiration Notice" in the mail from "Internet Domain Name Services". Upon first glance it looks like a renewal notice, where we have to respond with a payment or else we lose our. Com domain name. But looking more closely it's merely *informing* us that our domain is expiring soon (and I happen to know for a fact that it's already renewing with our registrar), and it's just a cleverly-worded offer to switch the domain to them as a registrar and purchase a. Net and. Org domain - all for heavily inflated prices. And who knows if they'll even honor their end of the deal.
By the way, the '. Ag' top-level domain indicates they're from Antigua and Barbuda.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members