Ideal Image

I had such a great experience coming here! I was greeted as soon as I arrived by Shanena Yeager who had a bright smile and made me feel comfortable right from the start. I love that she listened to all at my questions and really helped me understand both procedures that I had going on. She is extremely professional and a perfectionist
She also has a very gentle touch when using the needles for Botox! She made me feel safe and comfortable! She is extremely down to earth and a breath of fresh air! I will definitely be coming back to get more procedures with her! I left very happy. It can be scary going to a brand new place, being that I just moved here from LA, but this place was for sure a Godsend! I have to say my only problem was I couldn't leave her a tip because they do not allow us to do so

Horrible! A sham. Poor customer service. Horrible results. Don't do it! Finally someone is calling me when I complained. I call them back, no one ever contacts me again.
They upsold. They are a scam posing as legit.
I pressed my buzzer multiple times for help from nurse due to pain. No one ever came.

Ideal Image treatments are very expensive and this is a scam. Why would anyone sign an unbreakable service agreement to get laser treatment. Don't fall for their sweet talk. Whoever goes to Ideal Image must be hating their life and money, STAY AWAY

I reported them to the better Business bureau under two categories. I drove a long way for an appointment that I found out was canceled but nobody told me is canceled I have no idea why it was canceled. I have found three times for people to return my call nobody ever has despite talking to somebody that it seems to be their job to resolve complaints. I've given them a lot of money and I am going to take this complaint as far as I can.

I had a horrible experience with Ideal Image Henderson Office. After almost 9 years using Botox... It is the first time that they tried to force me to buy more units, because according to them they are losing money. They treated me like a criminal because I refused to buy more than 50 units. The ones I don't need. Finally, they gave me the 30 units I always use, but after 2 weeks my face is still the same! There was no effect, this makes me wonder if they used Botox or something else to calm my disgust and so I got out of there quickly. Now I am asking for a refund of my money. And they do not want to accept that they did not use Botox, of course, and they do not want to give me the corresponding refund.

I have tried for 5 months to change a service i purchased due to medical reason. The service was $1700 and they will not respond to email, return calls and when i go to the location i get "the manager has to approve and is not in" excuse every single time. They have zero customer service and one e they get your money, they do not care.
Avoid at all cost. There advertising is great, but it's all a scam.

I've been going to Ideal Image for the last 3 yrs. I completed my treatment and have been going back for touch ups about every 3 months. When I signed the contract I was guaranteed to have 90% off the going rate for touch ups which came to about $20 for upper lip for example. Just went in for a touch up on 1/28/2023 and they have raised all rates by two fold and I now pay $50 for upper lip. I will be going to one of their competitors Milan and starting trmt over in the areas that I've been getting touch ups as they have unlimited treatments for life. You will always needs touch ups as our hormones change so if Ideal increases by two fold what will the years to come have in store. Don't waste your time and money and just go somewhere else

The cool sculpting DOES NOT work! Do not be sucked in by their sales staff. They will lie through their teeth to make a buck. They are scammers and liars. That's what their sales staff is paid to do. If you change your mind they won't refund any of your money, nor will they allow you to back out of the sculpting. You pay for it whether you go in for the worthless process or not and they will not return your calls if you want to discuss options. $4,000 later you have no results other than you now know to tell others about the awful experience at the Non-ideal image.

No wonder the rating is at 1 star and a half. After an unregulated year that we all had, ideal image in mayfield hrs dare to tell my daughter that she needs to pay more money to finish the sessions that we already paid for, and let me mention it was full body and paid over 5 thousand. Why does it need to be in a year and a half since we already paid for the sessions. Corona played a big role in canceling few sessions and time passed and now they asked for more money to finish up the rest of the sessions she has left. She still has lot of hair and if she doesn't do it that money went down the drain. I will report ideal image to the better business bureau. Don' t waste your money at this facility

Ideal Image business model is take your money, place an expiration date on the services you purchase, then make it IMPOSSIBLE to schedule the services. I have now tried at 3 different locations (up to 4 hours away) and cannot get my services scheduled. Their contract is "binding" so you cant get a refund and you cant schedule the services you've already purchased. ITS A GIANT SCAM. Why not just actually provide good service? Why does everything have to be a corporate scam? For once cant you just let people purchase something and then uphold your end of that service? Would it really be that hard?

My doctor was on vacation so I can't go to my regular routine.

I call customer service number I pay 200$ for first time they have this promotion lot once I got to the Hallandale office. Nurses Amanda told me. The money I pay them is not enough I need to pay extra 320$ more that will put me to 550$ For 22 units this place is a whip off. Stay away from this place

Almost 4 months ago I had ultherapy done to my face and neck at $1900 for the visit. I'm still waiting to see any results. I look the same today that I did before I had the treatments, which were very very painful by the way, Like being tasered 400 times. They say it may take six months to see results I'll wait two more months and see what happens if I'm pleased I'll upgrade my review.

In a year I Had been paying for this service and now in more than a year I only had 1 appointment. The other day was finally my second appointment. I had to drive almost an hour because they did not have available space in other places. I went to this place and when I arrive they told me the nurse was sick so they will have to call me to re eschedule. I want my money back they never have available space and for hair removal you need to do it every 4 to 6 weeks in order treatments work. Very bad service to give you an appointment

This was the biggest waste of money, and I'm still paying it off! I'm pretty sure I got over charged for the services I received. And the company that they used to finance it now says my account is closed and I can't get a hold of them to see how much money I still owe!

So like many I responded to a FB Ad. Why Not I thought. Well ill save you the trouble. I spoke w a nice girl and after a few prods I agreed to Zoom with someone higher up. After the face to face I thought hmm ok maybe ill book a service. Fortunately I did a little DD and looked for Reviews. I was Really surprised they had terrible reviews. And let them both know i was concerned. Welk thats the last i heard from them. No excuses or explanations. Really Weird! Ill go Elsewhere thank you!

Deceptive practices.
Don't listen to a word they tell you verbally. Make sure you read everything especially the small print that is designed to for you in light gray. They will saw you access amounts of Botox and only use part of it. I know this for a fact since I double checked and caught them outright and a flustered lie. Their sales and marketing team has no medical training and should not be making recommendations based on what they think they see you need. They want you to pay upfront for everything. Everywhere else I go you pay after the service is completed. They are irresponsible with your time and I will never go there again ever. The only reason I went as long as I did was I had a really good nurse who was honest and I relied on her smart judgment. Since then I feel like I've been treated like a potential bonus They get bonuses based on their sales and not based on their accomplishments

Ben helped me with an issue which took a considerable amount of his time. He was the most professional and kind person I have ever encountered. You have a very valuable employee in him. He never failed to communicate with me often and ultimately took care of me as a customer. I will never forget the help he gave me.

Don't do business with them. They will take your money and not give you the service you paid for. The agreement you sign gives them the way to do this and you will not be able to do anything about it.