Ideal ImageReviews 383

After submitting a form online for a consult. I was immediately called to set up consult, consult went fine but needed some time to think about it. In the following 2 weeks Courtney White emailed me several times to see if I wanted to move forward. When we finally connected I decided to apply for the no interest loan. Loan was approved, but the very next day i decided against some of the services. (hair removal was over priced) I contacted Courtney White left several messages and emailed and got no response back for over a week. I contacted ally lending directly to have my loan canceled. From my experience it seems ideal image will do what it takes to get you in the door and then, they are done with you. Zero professionalism, I would never trust ideal image with anything.

Almost 4 months ago I had ultherapy done to my face and neck at $1900 for the visit. I'm still waiting to see any results. I look the same today that I did before I had the treatments, which were very very painful by the way, Like being tasered 400 times. They say it may take six months to see results I'll wait two more months and see what happens if I'm pleased I'll upgrade my review.

They promise that you have good service and appointments, but after you pay for all the treatment they never have appointments available and when they finally give you the appointment for 4 or 5 weeks later they cancel it the same day of the appointment without notifying you. Don't pay for this, they have good prices but it's not worth it when you can't have the service in time for it to be effective. I had my first appointment and have waited for my second date weeks.

DO NOT ENTER INTO A CONTRACT WITH THEM AS THERE IS NO REFUND POLICY AND THE STEEL YOUR MONEY. WHETHER YOU USE THE SERVICES OR NOT, YOU WILL NOT GET A REFUND.

Ideal Image treatments are very expensive and this is a scam. Why would anyone sign an unbreakable service agreement to get laser treatment. Don't fall for their sweet talk. Whoever goes to Ideal Image must be hating their life and money, STAY AWAY

I signed up for laser hair removal with Ideal Image a few months before the pandemic hit. Once the pandemic hit I was unable to get an appointment. Of course going a long time between appointments will cause regrowth so I was told they would do makeup appointments. The problem is it's almost impossible to get an appointment with them and now they're no longer offering the make-up appointments. My contract will be up soon and I've only had half of my session due to not being able to get an appointment. This treatment cost me a lot of money and it is unfair that I will be able to complete it. It was the first and last time I will use Ideal Image.

Had a about 6 sessions in my arms. Didnt work and lots of money wasted. My fault for believing it will work. The staff though were very friendly.

Multiple scheduling issues over the last year (post COVID). Unable to get treatments when I arrive because they were booked incorrectly, wasting time and gas. Then they try to book you at other locations other than Colleyville, they said I could have an appointment in Garland, 40 miles away! Another big red flag is that you cannot contact the manager, company policy. Do not spend your money here, the "deals and packages" are not worth the extremely poor customer service.

Getting laser treatments and when I started was told I should come at least every 6 weeks. However, now that I am contract bound, I can't get an appointment for 12 weeks. Customer service basically stated we are working on opening up more slots and we are so busy. Well that does not help me get the service I paid for. They have a very nonchalant attitude. The worst is I don't even think the laser is helping with the hair removal. So long between sessions that I am forced to shave. Would not recommend!

I reached out to Ideal Image in regards to laser treatments for dark spots. They required a zoom consult to go over your specific issues and to sell you a membership. We went over the reason I needed the treatment and I purchased the membership with 3 laser treatments that we scheduled once a month for three months. Of course they didn't mention they didn't have any appointments availability for over a month until after I joined/paid. I filled out the health information at that time then waited a month for my first appointment. Last night, I got the same health questionnaire in a text link, my information was already filled out so I just resubmitted it. Today was suppose to be my first visit, they called two hours prior to my appointment to cancel stating bbl isn't for the dark spots/melasma. In addition to being a complete disregard for my time and money, they can't refund directly, it has to go to their manager and then corporate. I should have looked at their reviews - better business bureau has a one star rating with almost 1600 complaints.

*Update: Originally I was told someone would call me in 5-7 business days in regards to refund. Posted a review and received a call stating I needed to sign a contract to receive a refund. I received a DocuSign which stated to receive a refund I had to remove reviews. Out of principal I called back and explained I would not be removing the review as I feel like this is not good business practice and others should be able to see honest feedback on businesses. She then backed down and said I would receive a refund. I then sent a follow up email to the representative, Kinsey, confirming I would be looking out fort the refund within 21 days as she had advised in our conversation. Within a few minutes she called me and said the refund department said they will reject the refund if I do not sign. I let her know I am not doing that so I will be moving forward with American Express and the BBB today.*

Very friendly staff, specially the technician Hala Assar she's very pleasant & informative. This is my first time in a life time I ever had anything done to my face from the beginning to the treatment was excellent will I have it done again heck yes.

Ideal Image cheated me out of substantial money by refusing to honor a "life time" guarantee. When I showed up for a subsequent treatment, they pretended I was required to pay more than what I'd already dropped into thier coffers. HELL no!

I recently purchased the membership for Ideal Image mainly for the discounted Botox. However, when I called to schedule an appointment to get Botox, I was told they are short staffed and they are months out from me being able to get an appointment! They said they might have additional help by 7 July, but I'd like to have had the Botox BEFORE 7 July or at least close to that date! I don't think I should have to wait months to get an appointment for Botox when it's only supposed to last for 3. Additionally, I honestly believe the last injections I received were watered down because I really shouldn't even need additional injections yet because it hasn't been 3 months since my last appointment. I would like the $250 to be refunded to me, so I can go elsewhere for my injections.

I am 40 years old, I did ultherapy on my neck. They mutilated my neck. When I called to them they said wait, in 2 months everything will be fine, and it was like this for 6 months, in the end when they finally decided to accept me again they said we don't know why it happened. When I asked for my money back, they said no. Before accepting me they called and wrote, and when they did mistake they began to ignore me. Manager never in the office. If you decide to do the procedures in the ideal image think 1000 times, they disclaim responsibility. I was add picture what they did to my neck.

On June 24,2020, I received via text message an invitation from Ideal Image to buy both Botox and Filler at a reduced price. The SIX page, 10 pitch contract arrived via Docu-sign. My fee for both services was $1,950. I arrived at my appointment and filled out the paperwork associated with the services. In that paperwork, as is standard, I was asked about allergies. I am deathly allergic to shellfish. I was taken into the injection suite wherein I was advised that they would not inject filler because of my allergy to shellfish. I asked for a refund of the filler cost or $1,500. Long story short, I was told that I would not be refunded anything unless I gave them a doctor's note stating that I have a shellfish allergy. IF I provided that, they would consider refunding my money but would reduce the refund by $100 for their "trouble". Ideal Image buries in the contact a binding arbitration clause. I've left my money there, on their books, and have decided to initiate a Trial by Social Media.

Been with company over 5 years, never had issues until last year with new management. I have extremely tight schedule but i have to base my schedule around theirs. They have canceled on me 2 times with not enough staff and they failed to send reminder confirmation of appointment, in which canceled my appointment and did not know until I called off work again to show up and they told me at that point. Been trying to schedule filler for 2 months and now They have no more appointments until next month which I will be out of country again. I just want my money back. Honestly, this used to be a good company. The burses are sweet, It is just dealing with office and scheduling that has been an issue and nightmare. Now I am on hold for over 30 minutes and still waiting for a customer service rep to pick up to battle on getting the refund. I have already reached out to BBB. I am an easy customer to work with but this is just a pain in the butt at this point with Ideal Image.

I've always had a bit more of facial hair then normal, so I thought I would get it lasered off. Ideal Image is always running advertisements on laser hair removal and how I would never have to shave or wax ever again, so I bought a $2000 laser package for my neck hair. An now over a year later and after all my treatments are done, the hairs on my neck keep growing back and now they tell me their is a change that it will always keep growing. I just spend $2000 on a treatments that never work, an here I am wax the hair off my neck AGAIN..

I made an appointment for cheek fillers Saturday of Memorial Day weekend at the Chandler, AZ office. A consultant did a zoom meeting with me and assured me the fillers would be great for me. I had a mini-facelift last November 2020 and we discussed that. Not once did she mention that the doctor there would not approve fillers if someone has had a facelift. I paid $1,575.00 for 2 syringes of filler online in advance. When I arrived at my appointment (50 minutes from my home) I waited almost 30 minutes beyond my appointment time. The nurse took me in a treatment room and informed me that the Dr there would not approve fillers because of my mini-facelift. She suggested I use the $1,575 for other treatments. I do not need any other treatments and declined and asked for a refund. The nurse said they would process the refund but it would be delayed because of the Memorial Day holiday. That was fine, here it is 2 business days after the holiday I have yet to see a refund. Someone even called me to try to get me to purchase laser treatments. I declined and asked about my refund. Their salesperson said she would expedite my refund and have someone call me immediately. Of course, NO ONE HAS CALLED and it has been 2 days, and no refund yet. Also, the consultant that set this up initially did answer me 2 days ago and said she would make sure my refund was processed. It wasn't so I emailed her again and no response. What the heck! I work hard for my money, they would not perform the service I paid for which was not my fault. A refund should have been processed immediately on the day of my appointment. I suspect bait and switch tactics going on here. Which is insane just do the fillers! My facelift Doctor and many other doctors recommend fillers after a facelift.

I have started a dispute for the payment with my bank and I plan to repeat this review on a many social media platforms as possible.

Dedra from Ideal Image Buckhead, Atlanta performed my Ultratherapy Treatment. She was Amazing! I was very nervous about the process. She explained every step and was so patient answering my questions and calming my nerves. During the procedure she told me everything she was doing and made sure I was comfortable. She told me what I could expect and was incredibly knowledgeable about phototherapy. I felt like I was I expert hands and will definitely go back to her for the lower half of my face. I could not be happier

Start of Covid all appointments were canceled. When they reopened, they never bothered to call "all" customers, myself, to schedule appointments. Once I called and was placed back into rotation, they're now overbooked. My hair removal is idealy scheduled every 8-10 weeks. Upon leaving each appointment they state the schedule doesn't go out that far. They'll call with an appointment date. Call never happenes. Now I'm 12 weeks out. Appointment scheduled for today, I arrive with appointment card in hand, showing May 26th, 9am and she says appointment is for tomorrow, May 27th 9am. It's been one disappointment after another since reopening the Mall of GA location after Covid. I do not recommend this location. This was my second and last time patronizing this establishment. Over the phone,
Staff is quite rude. Not so much in person. I wonder why.