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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Trying to use ID.me and get some real help was very frustrating. Bumped from agent to agent and then was placed on home for "30-60 minutes". After 30 minutes is appeared that my call was going to be answered but then my phone hung up. Taxes are frustrating enough and you have to add to it.
The whole verification process was fast and easy. The customer service agent was super kind and easy to work with.
She did her job and I want her to do the same thing next year
After more than an hour, filling out the forms twice, submitting two different types of identify, I was denied both times. The chat-bot was useless. No option to speak to a real human. Very frustrating!
Hello Marcia! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Easy to use software applications online and through the phone. Clear directions even for first-time users. Tip - use a camera picture of your I.D. downloaded to your phone so it's easy to upload. Then delete it off camera and cloud for extra security.
Fue muy practico, seguro y confiable. La rapidez de la respuesta a la video llamada y la atención en el idioma fue muy rapida
Tax time can be hectic, annoying,and seemingly imposible, options to help in situations such as these can be a lifesaver.
First time Ive had a great experience with a service such as this.
Even the most difficult part of a video call, having the call drop, was handled well and better than expected. This system was very valuable after an identity theft of considerable consequence.
It was a quick and simple process. The lady was very understanding and helpful. Definitely go thru them
I was finished in 10-15 minutes with a project that would've taken hours before
The whole process was very simple. The agent I have talked to was very professional and very patient regarding direct me throughout the whole process.
I needed to access my IRS account to verify my tax return payment. As my devious password I forgot. Once I started the reset everything was easy to follow and I was able to access my account
Was a little confused sometimes but it all worked out.
The only thing that I am not sure of is:
My husband and I file jointly and the letter didn't state whether he had to be verified too.
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Hello Stephanie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me