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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I D me verification was very simple, secure, easy and fast!
Doing research on a government site (personal) and was able to securely access my info thru ID.me. Based on the process I know I'm secure. That alone is a comfort.
Shane my agent went above and beyond to help me my experience was awesome.
I have a very bad skin problem! So my driver's license really shows my eyes, nose, and mouth - my face is covered with a very bad skin problem. You see more black than anything - so many people think you are trying to beat the system - but I had a big problem and was not able to explain it to anyone. So, I had to keep taking my picture over and over - they finally accepted it - but I had gone through hell!
My experience was great, professional, and the wait time was within reason. My support person made me feel like I was speaking to a friend.
I went through everything and got all set up and I still cannot get in.
Usually gov't technical stuff is totally unscrutable, but this worked pretty smoothly. Didn't take too long, either.
The agent was cordial and quick to the point and answer everything very fast
Once u have submitted your documents u will talk to a live representative they will ask you a few questions to make sure everything good it was wonderful
Best thing I've discovered in 2023
And it shows that no matter what we live to protect and serve we still have supporters who believed in us
Extremely simple and user friendly. Easy to navigate
It was miserable. ID.ME needs to much better think from the average person who does not use Zoom for everyday meetings how to make the process work better. Their Support team was more like do it or else rather than how can I help you do this so that we both are satisfied and I basically beat my head against a brick wall because I can not give them access to my laptop's video camera. If they had taken me step by step into Windows 10 and Google Chrome and worked with me, I am sure I could have done it, but at the present stage, I still have no idea how to do it. They also dump you into the Waiting Room for the Video Chat which I finally figured out how to use my cell phone to do by copying and pasting their incoming e-mail's link into an e-mail to my cell phone. I do not send normal e-mail to my cell phone, only to my laptop. I have suggested that they modify their ID.ME that appears on the screen to add WAITING ROOM so that people don't think that they have waited so long that something must not be right and hang up like I did. I did not realize I was in the WAITING ROOM until I saw the e-mail on my laptpp that said return to the Waiting Room. From that point on, everything went very smoothly and the Video Chat itself was so profoundly simple that it was a piece of cake.
When I was asked to log on to verify my ID, I thought it was going to be a long drawn out process. The reality was it was quick and easy.
I have asked repeatedly for help with my account. There has been no efforts to help me and now my account is suspended. If you can avoid using ID.me then I suggest you avoid this website and company
The overall experience with ID.me was great. I liked the fact that in our world of computers they do an excellent job of making sure you are the person completing. Also nothing in life is perfect but I felt that information was totally secure. That gave me confidence in ID.me.
ID.me is a great idea. I only question the integration between who I am and the IRS filing for a nonprofit client. Did not seem connected at all; therefore, my confidence in the process was lower than I would expect from such an ID verification process.
Simple, fast and extensive with the security measures all in just a few minutes. Wasn't a hassle to the depth of security, it was a peace in mind.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members