Overview
ID.me has a rating of 4.2 stars from 28,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Either find a password manager you like, understand and trust, and abuse it tell know end with one master password. Or hand write all your unique passwords down on paper:
Set up was so easy for layman like me the whole process went smoothly without any issues on the first attempt itself
Will definitely use it wherever it is used
It 2 days, 3 people, and over 8 hours to get the photos right. They don't tell you if your pics are acceptable or not. Plus no way to update address for if you moved, etc.
Took all day to verify my identity with the IRS and Chime. It's really ridiculous lots of codes like crazy my inbox is nothing but verification codes from today..
Awful, all the way around. Bunch of unenthusiastic employees that don't want to do any more than the bare minimum. Wishing i could leave -5 stars, but I can't.
I think this video call is a great way to weed out fraudsters who steal tax dollars from our federal programs. It should be applied to federal voting too.
Overall, I'm satisfied with my experience, but I did encounter a small issue when trying to submit my identification and photo for recognition - hoping to get that resolved smoothly!
The whole process felt very secure, but also easy to complete, I had a new account created in 30 minutes. The video call agent was very friendly and helpful.
All was good however if you wear glasses make sure you are completely set up. So when removing them you don't have to read anything just push the button.
Facial recognition part bombed 8 times straight! After I finally got into work, I still have to wait 3-5 days for it to verify with my state employment system!
I was trying to get on ID me and having to upload a photo document of myself. I uploaded my drivers license (which I thought would be acceptable but found out they were not) so I had to take a selfie. They gave me directions on how this was to be done. The directions would have been fine but I was not able to wear my reading glasses so I was not able to read the instructions that they provided and therefore they did not approve my selfie and it appeared on the screen that an error had occurred to which no explanation was given. I never got on the IRS website yesterday to find the information that I was looking for.
Stressful little when I didn't have it completed and wasn't aware decided to just stop and workplace to find out if I needed to do anything more on my part to receive benefits which I have to received yet
I needed access to my irs info. I created a login password and ID.me guided me seamlessly through all the required steps with no screw ups. Took less than 10 minutes. Thanks
People there to help OK but I feel they did not have enough info to really help, I finally got through on the phone and was helped, but online or on my phone the constant requirement for 6 digit codes is daunting, no simple log in and then go to the service needed, every move within requires a 6 digit code to go forward, as far as I am concerned it is to vulnerable to hacking and to many steps to get what you need, I have already been in touch with congressional reps to get it abolished, removed, deleted from all VA systems! This is definitely not a KISS principal KEEP IT SIMPLE SIMON at any level!
ID.me is a secure way to access information needed. You also can connect with the IRS and find out information as well. I would highly recommend using ID.me.
Was quick and easy to use, got through the requirements easily. The last time I used IDme was approximately 3 years ago, and it was a complete nightmare. I gave up. I couldn't get through anything, the system kept throwing errors left and right, and it wouldn't recognize any documents, so frustrating. This time wasn't anything like that at all, the process was smooth. What a relief.
This service has gotten better. The customer service was already great, but now it is outstanding and so are the agents. I am still satisfied using ID me.
Effective it was quick and self explanatory. Simple and easy. Really no logic it's your info but the software does not lag or at least it didn't earlier.
I added an additional government agency to my access list. The sign on security is thorough. I have all I need at one site. No more searching endlessly.
I found ID. Me site easy to navigate, trustworthy and robust. Having a site that facilitates the verification of your identity is both convenient and often times necessary.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members