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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was able to secure access to important personal information otherwise unavailable until ID.me. It was easy and quick.
Wonderful, the representatives were easy to talk to
Hello Dwayne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a wonderful experience dealing with ID.me. Very smooth process and highly professional agent
Hello Kashif! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very helpful and knowledgeable. Timely and appropriate
Hello Mitchell! Thank you for your 4-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me.
Needed to check on the status of my return over a weekend. Took less than 5 minutes to set up my account and verify my return status.
Hello Alan! We are glad that your ID.me verification made accessing the IRS online easier. Thank you for your 5-star review of our service. -ID.me Social Response Team
It is quick, and easy. The wait to video chat a representative was not even 10 minutes and she was friendly and understandable.
Hello Joualean! We are glad that you were able to verify your identity quickly and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Estuvo muy interesante todo el proceso, todo fue muy rápido y con muy buenas atenciones en todo momento.
¡Hola Jorge! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The sign up was easy along with verification of credentials.
Hello David! We are glad that you were able to verify your identity with ease. Thank you for your 5-star rating of ID.me! -ID.me Social Response Team
Muy fácil de contestar el formulario y buena comunicación
¡Hola Cesar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
At long last, IRS has the resources to upgrade its security You set up ID.me and it's much more secure than previous log-ins It does take some time to accomplish (you need to scan in a couple of images) but worth the effort, and once you get in to the website it is easy to navigate
Hello Kay! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Thorough, safe, helpful, complete. This is going to be a great help to my IRS questions specific to my inquiry I am searching out.
Hello Jess! Thank you for your 4-star review of our service. We are glad that your verification has made accessing the IRS online easier! -ID.me Social Response Team
The process was quick, professional and very easy to complete. The whole process took less than 20 minutes
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Not being very familiar with modern technology, I was walked through the process and it went well.
Hello Susanne! We are glad that you were able to successfully verify your identity with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
They was nice people that helped me out and the was reall respectful thank for y'all time
Hello Ricardo! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID me was a wonderful experience the person was courteous they responded to my ID me situation very fast all around service was excellent thank you ID me
Hello Robert! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm just overwhelmed at how your agent took really good care of me and walk me through the interview gently, thank you so much I'm very satisfied.
Hello Faamatala! Thank you for your positive review of our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
While the system works and seems to be very secure you are not able to reset your username or password so you'll need to do it all over again next time you want to sign in.
The rating is great but It just s
Seem like it takes forever to get on the website I need it on I need it for my unemployment weekly certification because I need it weekly but in my account it's still said required action but it was great
I saw ID.me as I was making a yeti purchase. Clicked the link and in the matter of few minutes I had established an account. Saved a fair amount with it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! We are glad that this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team