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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I found it to be very easy to access the video chat portion to complete the registration. The representative was kind, informative, and more than willing to help me with the process.
Hello Mary! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Karen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Muy buena el trato y una buena atención me dieron por pedir uno papeles que me asín falta para poder realizar tramites de Imigracion gracias antes manos
¡Hola Alina! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Hello Edward! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a good experience the person I talked to she was very professional.
Hello Said! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Although it took a few months to get the issue resolved and set a meeting with an escalations specialist, once I was contacted, the process was extremely seamless and I was grateful they took the time to resolve the issue before reaching out. The experience was painless, stress free and made me feel like they took my issue seriously and understood the importance of protecting my information.
Hello Kharese Thank you for your feedback regarding resolving your account issue with ID.me. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It went very quick once I was able to access updated equipment, I only have a Samsung galaxy 7 smart phone, and either equipment was to dated or signal strength was poor, once at accountant office. On his high speed internet. It was fast and easy, so I recommend, make sure not using dates or weak equipment
Hello Stanley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I like the idea of iIDme so much and appreciate the fact that you do it through your own time and video cam
Hello Mucin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Hector! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback regarding our member support team. -ID.me Social Response Team
It was very helpful to me.an I really needed to get my
Hello Tondalia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My first experience with IDme was in 2020 when I needed verification for unemployment. The country was chaos then and everyone and their mother was trying to get verified through IDme. I know the company was doing their best, offering 24/7 service and it only took me several days to get verified. Today I needed to access the Social Security Administration so I needed to go through all of the steps again and anticipated waiting several days again but was pleasantly surprised to be connected within minutes with a video call, on a Sunday evening! This is a pressing issue I want to get resolved asap, and this was a huge help! Also in this day and age of identity theft it is reassuring to know how thorough IDme is in their verification process. So I wanted to take the time to thank you, as I am sure you may not hear it as often as you deserve to!
Hello Mary Jo! We sincerely appreciate your kind words and 5-star rating of our service. Thank you for your feedback. -ID.me Social Response Team
Excellent service"" quick and easy
Great customer service
Hello Rozzie! Thank you for your feedback! We sincerely appreciate your 5-star review. -ID.me Social Response Team
IDme is a simple easy process for which I am very thankful for. I usually always get pushback of some sort with most types of verification processes. Their process is simple, quick and easy. And most importantly worked the first time with no additional information or phone calls needed.
Hello Michelle! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Easy to do and they take time to explain everything
Hello Robert! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The whole process was really quick and it was easy to get an appointment. The agent came right on time of the scheduled appointment, and it was all done in a matter of seconds.
Hello Anju! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Lisa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Sometimes one requires confidential data that must be protected from outside access. This is clearly a method to do so with active Biometrics involved.
Hello Gilbert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After I submitted my documents, several days later I received an email/text that I was ready for the video call. The only hard thing was waiting in the que for the video call. After we started the video call, things went great. The agent was very efficient.
Hello Carol! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Lisa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sana! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team