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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I am really satisfied at your service and I appreciate the way you use to verify my identity. That shows me you want to secure my infos.
Hello Erlande! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Used this service product to verify myself on a VA site, easy process to assure I was who I said I was.
Hello Rocky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was simple and quick. First I ever was on this website and had to do the face scan part.
Hello D'Andre! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good can't complain it's very cool I will tell other ppl about it quick and easy
Hello Rashamel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Took a couple tries. All information has to match your ID or whatever documents you use.
Hello Tiffany! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was lengthy, a bit confusing and the only portion that was reassuring was speaking with a live person online via video call.
Hello Helen! If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
The experience was fast, secure and accurate. I accomplished my goal in a shorter period than expected.
Hello Aimee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Instructions were clear & easy to follow, agent was professional, kind, efficient & made it a positive experience
Hello Marjatta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Javier! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process for me was fast and easy. Just a few clicks and your Information needed was right there. Thank you for your help and patience.
Hello Savanah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I have a Strong comfortable satisfaction during my interview with your team.
Hello Awaleh! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's easy just show proof that you have one of the professions and they will give you a code!
Hello Cyndi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All the information was given I was verified through ID me but Social Security would not take the information
Hello Celia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was very friendly and it didn't take much time to complete the whole process. Great customer service.
Hello Sung! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to create an account for work but didn't realize I had created another one years ago. Support agent helped me through the process and I was all set to go in very little time. Very thorough process but is completed quickly. Thanks
Hello Jay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to navigate, and all the tools you need to get in and out quickly.
Hello Latony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to complete the verification process quickly, online, and without having to call anyone.
Hello Jane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
IT WAS A SIMPLE AND STRAIGHT FORWARD EXPERIENCE. SIMPLY ANSWER THE QUESTIONS AND YOU ARE GOOD TO GO.
Hello Rhonda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was nervous about this process but simply followed the step by step instructions
Uploading photos was easy. Verification of documents to be admitted to the video call
Was super fast. I haven't used my camera since zoom calls during covid, But video call came through fast. Everything was super simple!
Hello Amy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Klotin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team