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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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After the initial government red tape stuff, adding DD214 info etc., the rest of the process and even adding myself as the spouse of a veteran was so simple. It pops up every where if you want to take advantage of the veterans discount and once in the system they can just pull you up and Bam! You are recognized for your service and able to take advantage of what ever benefit your business has to offer.
Hello Kristy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was the quickest verification process I believe I have ever had to do. Also very professional and the camera systems didn't lag as I thought they would.
Hello Ashley! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
La atención del costumbre Service fue muy excelente, por tanto me siento bien agradecida.
¡Hola Yuannys! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Representative very friendly patience and accurate professional
Hello Ramona! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
We need me apps that are responsive to the changing times of security
Hello Isaiah! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great site but time consuming. Definitely worth the time to fill out what was needed. When done, I had all my tax information from past years. Would have never been able to locate without this site!
Hello Brandi! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Agent, unfortunately I have a bad memory and can't remember his name, was very professional, pleasant, and explained everything thoroughly. Thank you!
Hello Cyndy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Great and very satisfied first time doing video call it was great
Hello Angeles! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
There are so many problems I encountered with this problem, I don't even know where to begin. To start with, the website is horrendously designed. There were so many times that I had no option to click to go to the next step. It happened over and over and over again to the point that I was incredibly nervous when I finally got to the video verification call. Prior to that, I had tried to put in my information no fewer than 5 times and had spent upwards of 4 hours trying to put everything in. I acknowledge that when I initially placed my passport photo, you could not see all 4 corners. But the process to get a new photo in was incredibly arduous due to a malfunctioning glitchy website. I rarely place customer reviews, and truly am generally satisfied by company websites. This was a different story and I cannot say enough just how poor this entire process was.
Hello Neel! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
It's good but a bit difficult to handle knowing how it works. I just hope I can find out how it works.
Hello Kensy! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
Well polite the person had all the answers for me and told me what to do after the phone call
Hello Charles! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
It was hard for 2 weeks to get this done. But I got some help and everything's ok now
Hello Brandi! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Tiaya! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was great fast an easy
When I register it Easley tell you what to do just follow the instructions!
Hello Maria! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I needed access to my account and the issue was handled in less than 30mins. It was a simple but very secure process. The agent was very helpful, friendly, patient, efficient, and knowledgeable
Hello Eboni! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Just have all your documents ready and take pictures of front and back before getting started using a light background and choose them from your gallery and upload!
Hello Ballary! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Even though I failed with several attempts to complete the process, I persisted and in less than a few minutes was successfully ID'd. At every attempt I was well informed and efficiently guided through the process to re-submit application. I feel confident my personal information is safe guarded. All the instructions were clear and concise. I was not at anytime overwhelmed with too much information. This was a satisfying experience obtaining verification of identity for a much needed service.
Hello Diane! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very ez, quick and secure! The process was seamless and since it was import that it get done I'm thankful this was an option. It made for quick work
Hello Jeanatte! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I don't know how to call it up when I want it to identify where I can use it to make purchases;.
Hello Ted! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bobby! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team