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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Not bad for being a Requirement. Better than stale peanut butter sandwiches
Agent was very helpful and knowledgeable not to mention very detailed and clear
Hello Patina! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
IRS login. The worst interface ever. The worst web design. Two step verification with passport-- yes PASSPORT photo and Driver's license photo and face scan ---photos and scans all succeed... then ID.me fails on verifying a stupid phone number. What? So try online video. Ha. Look at their own list of primary documents. Primary documents as definitive and dispositive as Passport or driver's license are in their own FAQ list but... surprise... none appear as select-able in their website list, which includes insane docs like 1099s or Puerto Rico Ids -- especially for a retired person. This site and this company is a JOKE.
Hello Marge! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
It great to know that this organization take your security serious in executing detailed verification processes and procedures.
Hello Eric! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Extremely painless, and truly informative. The worker seemed to be caring, and very informative, also patient with me.
Hello Edker! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very good and easy to use I recommend every other person to use because some times don't use for all forms because difficult for full but this not
Hello Edgar! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My experience was easy it was pleasant it was not hard to use very self-explanatory it accepted the photos and selfies the agent that I talk to through the video chat that helped verify my info she was very pleasant she was calm she made sure she double check all information before and put in and she addressed me by name and she was very friendly and very helpful and I think she should get a five-star rating her name was Miss Hilda if I'm not mistaken and thanks to her I was able to get this accomplished pretty easily
Hello Bennie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
Awesome great experience personal no problems. It was great and fast
Hello Darlene! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took too long to get a response from the ID ME team to update any information such as telephone number. I forgot my password and without a phone number it is impossible to change anything.
I want to thank member support Steven for all he accomplished, was done in a professional manner, we had no problems getting this all straightened out.
Hello John! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
Overall service and wait time were excellent. Agent was clear with requesting information
Hello Amiya! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Jim! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
1st attempt failed. No specific reason given. 2nd attempt worked fine. I'm pretty sure I entered the same data both times.
Hello Jon! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Good. Ive just got laid off. I need to get my unemployment situated. Hopefully this enough letters
Hello Anthony! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
I think it would not be as easy for an older person.
Hello S! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Hello Chris! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
For my first time, it was extremely quick and easy; I am really satisfied with the deal.
Hello Ktty! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
For adult person is difficult to put the picture I have to scan my face
Hello Sandra! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
It was very helpful, it help me with my needs and information was clear.
Hello Wendy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great quick simple and easy to verify with the person helping me
Hello Tobias! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very Fast Efficient And Professional Helpful And I Felt Very Secure And Appreciate Great Agent And Service Very Knowledgeable
Hello John! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team