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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a good one they provided me with the info I needed and it was very helpful
Hello Roger! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Using the ID.me application was super easy, simple, understandable and fast. The directions to use and steps to fill out the form were explained very well to the point it was easy to fill out the forms and submit. Being able to chose different options to be verified is a nice feature
Hello Jeniffer! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
It was fast, easy and very efficient. The young lady (Ashanti) took her time with me and was patient and helped me. Thanks
Hello Winona! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Took about 10 minutes. Make sure you have your documents on hand. Simple and efficient while being close to bulletproof for identification of individual
Hello Edward! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was having trouble signing into a site I hadn't visited in a couple of years. I was just about to give up when I saw the ID.me badge and clicked it. I didn't expect much as I also hadn't used this service recently either. I started the process and tried the 'face scan' option while thinking 'yeah, right' to myself. The softwear went off to match my mug with my ID. To my utter amazement, it worked! Very pleased! I will be using this method from now on.
Hello Joanne! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
While identification processes are inherently difficult, ID.me has made the process less arduous.
Hello Dennis! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Extremely fast extremely helpful extremely easy like I said the experience was very quick got my documents verified very fast and painless thought it was going to be a horrible process it definitely wasn't very pleased with the experience
Hello Cardell! We are glad that you were able to access the IRS quickly using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Terry! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I needed to have my ID and password reset. Lapre was excellent and answered every question quickly and efficiently. My log in was repaired!
The mechanism setup through ID Me assured me of its strength and securities that you truly have to be who you claim you are. Thanks!
Hello Bruce! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Larry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy Fast and helpful and when you need help y'all make it very easy and understanding
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good and fast i feel very good thanks for everything
Hello Ezequiel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast and not to much of a hassle. I was able to log into accounts with no further delay.
Hello Kia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Used ID.me to prove I was a veteran. In return, I earned an instant, and substantial discount at the Bose store. Fast, secure and easy.
Hello Fred! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Es muy bueno su trabajo estoy muy agradecido,gracias
Hello Filiberto! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome everything is else for my and is clear what I need to do
Hello Laura! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfied with service, was completely professional
Hello Jairo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Painless, can tell the military doesn't run it! I'm glad there is a service for verification- they should do ID cards too.
Hello Glen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kendaro! Thank you for your feedback. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team