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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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They talked to me very nice an be patient with me I really satisfied
I'm glad to know there's an easy way to Id yourself. Keep up the good work and keep information confidential
Hello Priscilla! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Protect my identity and my e mail information please.
Hello Rhonda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent experience. Something that seemed initially complex resulted to be pretty simple at the end.
Hello Victor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was apparently hacked into my identity, but I got cleared back into my accounts! Thanks ID.ME
Hello Ricky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience simple fast and effective.thank you.
Hello Joshua! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to get the help I need to file my claim for unemployment
Hello Dinaya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy to sign up for an account. Using the website is easy and quick.
Hello Mike! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very good overall rating and I really appreciate the quality or service that you have for the customer it really good service
Hello Albert! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Really helpful satisfied and happy with your job and answers I felt really good and comfortable with my agent
Hello Gabriel! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great Service and very friendly also made sure I had everything done and no time.
Hello Brittany! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Tara! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
I wanted to access my SS & IRS accounts online. ID.me hads made the process much easier and safer to open.
Hello Mark! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Hello Maged! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was interesting due to me using Id.me for the first time and a Tablet I recently purchased for something So Extensive.
Hello Carl! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Professional and very helpful with my needs and assistance
Thanks
Hello Jacob! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience with ID.me was great the agent on the video call was very helpful he was quick with the process.
Hello Gregory! Thank you for sharing your experience with ID.me. We are always trying to improve. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good customer service thanks good good good good good good good good good good good good
Hello Wilber! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
As a friendly user of technology, I was able to navigate the pull down menu's for the pictures. It took me two tries to get the pics correct but it all worked. I was able to create, confirm and take care of my IRS business in a secure manner.
Hello Tom! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was helpful but unfortunately after discussion with here, I was receiving a message that something went wrong.
Hello Muhammad! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Blordiny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team