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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I always take surveys because a person's customer service is very important, this survey was simple and asked needed questions. I think it could be shorter though.
It was fast, good connection,and good security to not have to worry about security or fraud from someone.
ID Me was a quick & uncomplicated process. Some ID verification processes are so confusing. Not ID me. It was quick & simple.
Fast easy and efficient agent was prompt straight to the point and very friendly
Todo fue excelente y con profesionalismo
Seguro y completamente seguro
It was very satisfying to talk with you about situation and I got a quick solution of issue. Thanks
Yeah, it made things simple and was quick and efficient
My experience was very simple, the Guideline was not complicated.
Good experience overall. She was nice, patient, and respectable. She good at her job
Es algo largo el tramite pero necesario para poder tener la cuenta segura y personalizada
ID.me it's very helpful, using this now In different sites, is getting easy & easy every time.
All things in one place!
Didn't find anything out about my amended return and my missing refund frozen account
You're literally gonna get your face scanned! You will also have to chat, in video, with a real live human being to show everything they've already made you upload. Very invasive. Texted verification codes Literally took hours to come through. Good app format tho ngl
Hello Joshua. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I was a little nervous at first and I'll get the hang of it later and then wait till I get better and so on or maybe so
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachael! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me