IC Australia customer service is very simple and not complicated. Professional people in this field are ready to answer any question or inquiry about how to migrate to Australia. I applied for a visa and I am happy that I will achieve what I want soon.
Quality staff who do their job properly and are always nice to you. Until it is about a refund. After a long argument, we reached a compromise of a partial refund, after more than 2 months I am waiting to receive it, the same delay reasons always being raised. What a joke!
I sent a mail as regarding Australia immigration. I got a call and then after asking my name and country then proceeded to mention a credit verification and I should provide the first 6 numbers of my bank card. They asked how much in specific I had for financial eligibility in my bank account. I told the caller, please send an email and I will forward all necessary details via email. He said he prefers over the phone and would all me the following week lol. Why would any organisation be asking for my bank card details for any reason?
Dear Halleluyah,
Thank you for sharing your feedback. We understand your concern regarding the request for your bank card details during the first call.
Please note that during our initial consultation, we provide various payment options to our clients, including payment via a secure payment link that we send. This is just one of the methods available for your convenience.
We assure you that the collection of payment information is a standard practice in order to proceed with the required services. However, we completely understand that some individuals may have different preferences or concerns about sharing their payment details upfront.
It's important to emphasize that our intention is not to pressure or coerce anyone into making payments. We believe in providing choices and transparency throughout the process. If you feel uncomfortable providing your bank card details during the first call, we respect your decision.
We would like to assure you that our company operates within legal and ethical boundaries. We have served numerous clients who have successfully immigrated to their desired destinations. Our procedures are in place to ensure a smooth and efficient process, while maintaining the privacy and security of our clients' information.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to address any issues and provide the necessary support.
Thank you for your understanding.
Their team of immigration consultants is very knowledgeable about their area and their clients. No matter where I got to them, I always got a good response. My work visa was granted. Thank you for fulfilling my dream, I am grateful!
Please stay away from this dangerous company! It was one of the worst experiences I have ever had. They have nothing to do with the Australian government and we have lost the 999 USD. Only use this official website:
homeaffairs.gov.au
And you will get your visa safe and fast.
IC Australia is fake.
IC Australia seems like a legit company, with a trademark, a good website, calls from an Australian number, 1-hour phone calls, checklists, transferring to different departments, 35-page comprehensive report... I paid 9100 USD for a visa application five months ago, but the application is yet to be lodged despite my numerous phone calls and emails. To make matters worse, they lied twice, claiming my visa was approved, to find out it wasn't submitted. They also asked for an extra 4500 USD for a settlement security payment when they told me a second time that my visa was approved. Still, after researching and consulting with the Department of Home Affairs (immigration), the police and a lawyer, I discovered that this company is fraudulent and a scam. I advise everyone not to trust them.
Dear Elisabet,
Thank you for sharing your concerns about your experience with IC Australia. We apologize for any miscommunication or misunderstanding that may have occurred.
Firstly, we would like to clarify that we have never claimed that your visa was approved when it was not. We provide accurate and transparent information regarding the progress of your application. Our goal is to ensure that all the necessary documents and information are carefully verified and prepared before submitting your application to the government.
We understand that the immigration process can be complex and time-consuming. As an immigration services provider, we aim to guide our clients through each step of the process, ensuring that all requirements are met and the application is thoroughly prepared. This includes conducting comprehensive checks, verifying documents, and compiling a comprehensive report to maximize the chances of a successful application.
Regarding the timeframe of the immigration process, it is important to note that it varies for each case and depends on various factors, including the specific visa type and the government's processing times. We strive to provide accurate estimations based on our experience, but unforeseen circumstances or delays can occur during the process.
We apologize if there were any delays in your application or if you felt that the communication was not sufficient. We take our clients' feedback seriously and continuously work to improve our services and communication channels.
We assure you that IC Australia is a legitimate company with a genuine commitment to helping our clients navigate the immigration process. We value transparency and would be willing to cooperate with any institution you mentioned in your review if necessary to verify our legitimacy.
If you have any further concerns or would like to discuss your situation in more detail, please do not hesitate to reach out to us. We are here to address your concerns and find a satisfactory resolution.
Thank you for sharing your feedback, and we appreciate your understanding.
I liked their prompt responses to all inquiries and the outstanding customer service they have been offering. I appreciate their assistance throughout; they are incredibly competent, polite, and knowledgeable about the procedure. They notified me of every step and assisted me in receiving my Entrepreneur visa.
Only took a call for a consultation. During consultation heavily pressured and lied to in terms of timebound applications to part with money.
Do not part with money, this company acts fraudulently. I unfortunately had been caught out, and within 2 hours refusing to refund, against British law and trading standards.
Dear Carl,
We appreciate you taking the time to provide your feedback. We are genuinely sorry to hear about the negative experience you had with our company. It is important for us to clarify a few points regarding our refund policy and the consultation process.
Firstly, we want to assure you that our refund policy is readily available on our website for everyone to see before they even schedule their first consultation with us. We understand the importance of transparency and strive to provide our clients with all the necessary information upfront.
During the consultation, we aim to provide accurate and reliable information regarding timebound applications. However, we apologize if there was any confusion or misunderstanding during the call. Our goal is to provide clear guidance and support to our clients throughout the immigration process.
When considering a refund, we carefully evaluate the efforts and resources invested in your application thus far. This includes the time, expertise, and personalized services provided by our team. We take this process seriously to ensure fairness for both our clients and our company.
We genuinely regret that your experience did not meet your expectations, and we apologize for any inconvenience caused. We value your feedback and would like the opportunity to address your concerns directly. Please reach out to our customer support team so that we can further assist you and find a resolution that is satisfactory for both parties.
Once again, we apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our services for future clients.
They pressured 7k usd out of my girlfriend and they did not submit any application for a visa to the Dept of home affairs in Australia.
You cannot contact them, they will only contact you to tell you lies about the application.
They are a scam company. Please use a MARA agent off the gov website.
These are terrible people and the positive reviews on here are completely fake!
Wonderful team that helped my family and I immigrate to Australia. We are 5
People leaving soon to our next step thanks to this great company who were by
Our side and helped us get our visas. It was easy process and very quick. They
Help you with all the documents you have to submit and you can do it on their
Website.
SCAM
SCAM - This company operate a high pressure sales tactics and prey on the emotion attached to families and individuals looking to start a new adventure in Australia, they have awful reviews on multiple platforms where people have lost THOUSANDS of pounds to this company, specifically check Reddit forums.
They asked me to place a deposit after I had explained I wanted to take some time to consider proceeding and discuss with my wife. I specifically asked if the payment could. Be refunded to which their rep confirmed it would be. Within 24 hours I contacted them to cancel and refund to which they refused.
Over the last 8 weeks they have called me repeatedly stating that they cannot cancel without me signing a document. The document if signed prevents you from leaving negative reviews about the company. Another scare tactic and completely immoral.
If you need a red flag to put you off using this company let it be that when I spoke to them most recently they offered to refund 50% of my money if I signed the document and didnt leave a negative review.
I feel ashamed I was able to be bamboozled into paying a refundable deposit however I hope one of the many reviews I will be leaving help others make better decisions.
Terrible company, rude and scammers throughout!
They will take your money so quickly but will do nothing to resolve any problem you have. They will use so much legal jargon to try to tie you in knots.
My best advice, do not use them to begin with!
Dear Katie,
Thank you for sharing your feedback with us. We regret to hear about your dissatisfaction with our services.
We want to assure you that we have fully provided you with the evaluation service that was purchased, and we have diligently worked on your behalf throughout the process. Our use of legal jargon is related to the nature of dealing with immigration procedures, and we aim to ensure clarity and transparency in our communication.
Regarding your payment, we want to clarify that we never take our clients' money without their consent. It was your decision to avail our services, and we have made every effort to deliver on our promises.
However, we understand that you are not entirely satisfied, and as a gesture of goodwill, we have offered you a partial refund to resolve any differences. Our goal is to ensure that our customers are content with the services provided.
If there is anything else we can do to address your concerns or clarify any issues, please feel free to reach out to us. We value your feedback and are committed to improving our services.
Took us for almost 10k. Their Canberra address doesn't exist. They are not registered with The government to be an agency.
The positive reviews are made by them on this site.
Use a registered agent from the government MARA site.
I just avoid being scammed after your enquiry by email they ring you they start pressuring you to pay fees straight away. First red flag after i did not have the money in my account at the time and said it would take me an hour to get no problem he said and would ring me back in hour I tried to ring back the number after 20 minutes as I had gotten the money early but the number was disconnected Big Red flag.A different person rings me after the hour on a different number with his first question being about the money told him were to go after that he tried his best to convince me it was legit even offering a fake licence to be sent LoL
My experience with IC Australia was amazing. On my own, I didn't know how to get a working holiday visa. I stambed on their site one evening and signed up. Jeff called me and explained every detail about the visa I wanted. I didn't waste time. I applied with Jeff guidance, my visa was out in less than 4 weeks!
If you're looking for a reliable and trustworthy immigration consultant to help you navigate the complexities of moving to Australia, look no further than icaustralia.com. Their team goes above and beyond to ensure a smooth and successful immigration process.
Your kind words are greatly appreciated. It was a pleasure assisting you.
I recently used IC Australia for my immigration process, and while they were more expensive than other immigration service providers I looked into, I have to say, they were worth every penny. Their team was incredibly knowledgeable and professional, and they made the whole process so much easier for me. They were always available to answer my questions and guide me through every step of the process. I was initially hesitant to pay the higher cost, but now that I've received my visa, I can confidently say that IC Australia is worth it. Their service was top-notch, and I couldn't have done it without them. If you're looking for a reliable and trustworthy immigration service provider, I highly recommend IC Australia.
We're thrilled to have been able to assist you. Thank you for your review and for recognizing our team's efforts.
I'm writing this review so that I can hopefully stop other people getting scammed by this company.they are very convincing that they will get you your australia visa but they only want your money.they will send you a check list and a p100 form to fillout so you think yeah I'm half way there to my dream coming true to be with my family in perth. Them taking more money out of your account then what was said on the phone and asking for more money. Your dreams shattered the penny drops...SCAMMERS...this company even tried to take money out of my dad's account without permission...I just hope that my bank can get me all of my money back and that the scam authorities in australia get them shut down... KEEP AWAY FROM IC AUSTRALIA!
Avoid at al costs! They ring you and pressure you into making a payment. The emails I received after made me question how legit they were. After doing lots of digging and asking them for my log in details etc I realised I was being scammed.
I contacted the bank who said I had a good case and I requested a refund. Even though I made a payment and answered a few basic questions they said they can only offer a partial refund as they had put a lot of work into my case even though it was days after the initial patent and I hadn't given them any information.
Please avoid at all costs as they are scammers and not who they claim they are. I'm shocked they have any good reviews and I'm sure most are fake.
Dear Paul,
Thank you for taking the time to share your feedback. We understand your concerns and we sincerely apologize if there has been any misunderstanding regarding our services. We would like to address the points you raised and provide you with more information about our processes.
Firstly, we assure you that we do not engage in any fraudulent activities or mislead our clients. Our company operates with transparency and integrity, and we take pride in delivering high-quality immigration services.
Regarding your comment about being pressured into making a payment, we apologize if you felt that way. Our team aims to provide comprehensive information about our services, including pricing and payment options. We do encourage clients to make informed decisions based on their individual circumstances and immigration goals. However, we never intend to pressure anyone into making a payment they are not comfortable with.
Regarding your request for a refund, we would like to clarify our refund policy. As stated in our terms and conditions, refunds are considered on a case-by-case basis, taking into account the amount of work invested in each individual case. We provide personalized services tailored to the unique circumstances of our clients, and the work carried out by our dedicated team of immigration experts needs to be compensated. However, we are committed to finding a resolution that is fair and satisfactory for both parties.
We value your feedback and take it seriously. We are open to further discussion and would appreciate the opportunity to address your concerns directly. We encourage you to reach out to our customer support team so that we can assist you in finding a suitable solution.
Once again, we apologize for any inconvenience or confusion caused. We remain committed to providing excellent service and helping our clients achieve their immigration goals. We hope to have the opportunity to restore your confidence in our company and assist you further.
Dear people don't trust any body in this company they stealing money they are theifs they are not exist in Australia.my friend check that address they are not they they are somewhere in USA.ilost 5000 dollars.pls don't deal with this people.
We are sorry to hear about your experience, but we would like to clarify that our company information, including our business license number and address, is readily available on our official website. We have a physical presence and operate in accordance with the applicable laws and regulations. While we understand your frustration, we encourage you to verify the information provided and reach out to our customer support team to address any concerns or issues you may have encountered. We strive to provide reliable and professional services to our clients.
Overview
IC Australia has a rating of 2.1 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IC Australia most frequently mention and red flag. IC Australia ranks 19th among Immigration sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Client,
Thank you for sharing your feedback with us. We appreciate your kind words about our quality staff and their dedication to providing excellent service.
We apologize for the delay in processing your partial refund, and we understand your frustration. Rest assured, we are actively working to resolve this matter and expedite the refund process.
We value your satisfaction and want to make things right. We sincerely apologize for any inconvenience caused and assure you that we are taking immediate steps to ensure the refund is processed promptly.
Please feel free to reach out to us directly if you have any further concerns or questions. Your feedback is invaluable to us, and we're committed to addressing any issues to your satisfaction.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our services.