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iCanvas

How would you rate iCanvas?
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Mississippi
1 review
0 helpful votes
Follow Tina G.
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ICanvas has a wide variety of Art & great prices. The customer service is outstanding. They go above & beyond to make sure you are completely satisfied. I look forward to purchasing more Art from iCanvas.

Date of experience: October 22, 2019
Canada
1 review
2 helpful votes
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Beautiful artwork, fast shipment and fast delivery. Only downfall was the poor packaging. There was nothing other than small pieces of styrofoam to protect the painting on the corners and the styrofoam broke every where in the box while being shipped and now I tiny pieces of styrofoam all over my living room. I am quite surprised the painting didn't get damaged while being delivered. (I live in Canada and it comes from the United States for reference.) All and all not sure if I would order again.

Date of experience: September 23, 2020
Colorado
1 review
4 helpful votes
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I can't stress enough how important quality customer service is to me before I purchase a product from a company. With the customer service I received, I am not only guaranteed to purchase from iCanvas again, I will be recommending that my family and friends do too. I also received a beautiful piece of art and can't wait to begin decorating other spaces so I can peruse the site and find more goodies. Thank you, iCanvas, for a wonderful experience all around.

Date of experience: July 24, 2020
Florida
1 review
0 helpful votes
Follow Dora G.
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I have never ever experienced such good customer service and that is so rare today. I want to thank Andy for his excellent response time and went above and beyond my expectations. Thank you, iCanvas for working with me.

Date of experience: October 26, 2019
Illinois
1 review
0 helpful votes
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Unbelievable
June 21, 2020

I recently ordered a painting from icanvas. When it arrived I was less than pleased with the result. I sent them an email mentioning that the rendition was not perfect. To my surprise I got an email back saying they would refund my purchase price. Would that all businesses were this honest and accommodating.

Date of experience: June 21, 2020
Illinois
2 reviews
2 helpful votes
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Great customer service!
January 23, 2019

We purchased a picture from icanvas but experienced a problem with the picture. Called their customer service line, spoke to Andrew. He was professional and tried his best to solve the problem. Unfortunately we are unable at this time to rectify the problem and they gave me my full refund right away. I will continue to do business with this credible company who values their customer.

Date of experience: January 22, 2019
Colorado
1 review
2 helpful votes
Follow Crystal G.
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When we received our canvas, it wasn't quite what I was hoping for. I reached out to customer service, and almost immediately got a response back from Chino (who is fabulous by the way). Within a few emails sent back and forth (all of which took five minute or less to receive a response), the company had offered different solutions to help resolve my issue.

I was left with the sincere impression that they truly care about their customers. It may not have worked out this time, but I will certainly use them again.

Date of experience: November 19, 2020
California
1 review
1 helpful vote
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Excellent Customer Service & Beautiful Paintings
January 15, 2021

I ordered two beautiful canvas prints and ended up not liking one of them but the return was so easy! Customer service was really great. Overall, I would definitely shop with iCanvas again. The website also has a large variety of great prints (check out Ellen Negley's work if you are looking for something colorful and happy).

Date of experience: January 14, 2021
Washington
2 reviews
0 helpful votes
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Great Customer Service!
September 11, 2019

Bought two large canvases for our new home. They are gorgeous, great colors. After about a month the larger canvas started to wrinkle. I tried to tighten it by tapping in the shims as suggested by the company but to no avail. They are going to replace the large canvas and asked me to donate the original. With that kind of customer service you can't go wrong. I will be purchasing more from iCanvas.

Date of experience: September 10, 2019
Georgia
1 review
0 helpful votes
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Amazing Service
August 9, 2020

I ordered 2 of the idyllic poppy pictures which was even more breathtaking than on the website. One got damaged in shipping and I called and took pictures and they are replacing without any problems and even an apology. Great company to buy from. Great prices also

Date of experience: August 9, 2020
Wisconsin
1 review
0 helpful votes
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Thanks to Manny
May 18, 2020

I was having trouble ordering a piece for a gift, when I started to chat with Manny! He solved every thing for me so quickly as well as getting my gift sent out.
I'm the owner of ArtfindZ Gallery in Hartford Wi.
Thank you so mush for your service...
I love this company.

Date of experience: May 18, 2020
California
1 review
0 helpful votes
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I requested via email to send me a shipping labor to return an item. It took about a week due to high volume of responses customer service has to take care of. Matt apologize for the late response and said that I can keep the item for free, not to worry about shipping back to them and they will refund me the cost. That was a pleasant surprise. I am a very happy customer.:-)

Date of experience: August 3, 2020
Canada
1 review
0 helpful votes
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The total package
October 11, 2020

Have two canvas prints from them both arrived fine on had damage to the frame caused by shippers communication was great right from ordering letting me know the stage the print was at to shipping and approximately delivery dates they keep in touch ensuring I was happy with the service and once the shipment was delivered they followed through with customer serve taking care of the small frame damage to my satisfaction must admit customer service is important to me and they certainly covered that well I have ordered another canvas and look forward to it I'm sure it's going to be the same quality as the early purchase you can purchase with confidence knowing you will be taken care of during the whole process thank you

Date of experience: October 11, 2020
Ohio
1 review
0 helpful votes
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It's ok.
March 2, 2021

The picture is pretty. The quality of the frame is moderate to poor. It is not a real mat. I could have bought a better frame/mat at a chain craft store.
I might use the site to order a print but I will have it professionally framed. I will never buy another framed item from Icanvas

Date of experience: March 2, 2021
Wisconsin
1 review
0 helpful votes
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I was desperate to change my order and Matt helped me by doing so! I was so happy! We exchanged a few emails & in a week he emailed letting me know it's been shipped! Boy what a relief! Thanks Matt:-))

Date of experience: August 11, 2020
Idaho
1 review
0 helpful votes
Follow Tara M.
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Finally, a business that believes in both customer service AND support! Andy, responded ASAP to my email questions, communicated 100% accuracy in item # and details. I am so grateful for his assistance and generosity!
Thank you Andy
-Tara (Boise, ID)

Date of experience: November 1, 2019
California
1 review
0 helpful votes
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Great Customer Service
December 11, 2020

My order was received with some minor damage but after paying over $500 I did not just want to keep it and "deal" with it. Even though I was worried about the return process for such a large piece, the process was extremely easy. They responded promptly to my emails (even though I did not respond to theirs for over 2 weeks) and sent me out a replacement piece free of charge within 2 weeks. I even got to keep the other piece.

Thanks for your prompt attention to my order.

Date of experience: December 10, 2020
Texas
1 review
0 helpful votes
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Great Customer Service
September 16, 2020

I ordered two art pieces and received them very securely packaged. One did not fit well where I wanted it so I returned it. My credit was very quickly posted to my account. I have ordered another one as replacement and am anxiously awaiting it's arrival.

Date of experience: September 16, 2020
Wisconsin
1 review
0 helpful votes
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Stunning
February 1, 2021

The customer service with icanvas is extremely satisfying. I did have a question with the item I purchased and they so graciously and promptly resolved the question. Purchased the winter snow cardinals print and Christmas Cards. Colors are stunning in the Snow Cardinals. Love it. The Christmas Cards picture the red cardinal is a bit "lost" with the red bird house. Still like the picture. Delivery was quick. Already hung in our living room. Am thinking of doing a canvas with icanvas next time we have a family photo taken. Love icanvas.

Date of experience: January 31, 2021
California
1 review
0 helpful votes
Follow Susan M.
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Firstly, the quality of the prints is wonderful, not to mention the vast collection from which to choose. The shipping was reasonably fast (especially given Covid) and the packaging was secure, keeping the product safe from damage.

I had an issue with one work that I purchased, due to my own mistake in measuring, and Matt took care of the issue very promptly and more to my satisfaction than I ever imagined, seeing immediately to a credit for a smaller work and getting it shipped out.
I had one other issue with a previous order, once again due to my mistake, and that was also handled quickly and well.

I'm so impressed with iCanvas! Their service and product is such high quality! I'll be using them over and over!

Date of experience: January 25, 2021

Overview

iCanvas has a rating of 3.3 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iCanvas most frequently mention customer service and high quality. iCanvas ranks 11th among Art Prints sites.

service
30
value
30
shipping
32
returns
20
quality
31