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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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If you haven't tried Ibotta yet what are you waiting for? It's easy to use and if you have question or issues just reach out to Ibotta Care! They are very helpful.
I have been using Ibotta for years. Ive gotten almost $600 back from grocery shopping! I go thru the list that's posted. Check what I know I'm gonna buy r what I might buy. After I finish shopping. I don't even make it out of the store before scanning and getting cash back instantly! I can bet u... everytime u buy laundry detergent... thanks to ibotta u get money back! I save up all year. Cash out ever December and start back over! I definitely recommend ibotta to ANYONE! I have my daddy on it. He believes in it. He even loves it. Its not tech savvy. So that goes to show its easy enough for anyone to use it.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Customer service always responds quickly. They also make sure the issue is solved before closing the ticket. I love this app
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I don't totally understand the app's capabilities - that's the 'But.' However I love that it reminds me when I have missed a reward.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Had issues with my phone., sent them a message and within 15 mins I had my problem solved
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Hello I am missing $2.00 for 2 of the 3 U by Kotek purchases. Not sure if this is the correct platform to report.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Had an issue about missing cash award and it was handled swiftly and easily.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with receiving a bonus and it was solved within 20 minutes or less!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Every time I send in a receipt, I'm missing something. I verify it with the barcode on the product and taking more pictures of the receipt never gets figured out.
We understand your frustration and genuinely apologize for any inconvenience caused. We've reached out to you directly to assist you further, please feel free to respond at your earliest convenience. Your feedback is valuable, and we're using it to improve our services.
I generated a ticket to get an issue about a withdrawal. I was having trouble withdrawing to a gift card. Ibotta got back to me in a very timely manner and the issue has been resolved. Thank you!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I still love using Ibotta! The app is easy to use and any minor issue I've ever had was handled quickly and easily by Customer Care!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a wonderful experience reaching out to Ibotta's support team. I am brand new to learning how to navigate the app and how it works. I reached out for help and assistance. They were SO FAST to respond to help me out it's my questions and provided easy to understand solutions for future reference. I just wanted to express my sincere gratitude for their assistance and help!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta is by far the best saving money app there is. Every problem I've had they have worked it out with me each time. Quick responses also.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Wish I knew about this app sooner! - It makes such a difference to the shopping experience - Gives you a chance to try products that you might not normally besides so much more!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Everyone was very helpful and listened to my problems. I would like to sincerely thank the whole team that helped me! 🥰
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Fantastic customer service. I get quick reply's and easy to understand communication.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Lately I keep getting notifications to add missed offers, then when I add the offer I get an email saying I got cash back but without the amount showing. The cash back never shows in my account afterwards, and the receipts with the added offer say "sorry no cash back found" on them. It's very irritating. The app used to work perfectly and I always got notifications for things that actually existed, but lately it seems to be getting sketchy...
Update: The customer service people were super quick to reply and fix the missing cash back so I raised the rating accordingly. Hopefully the app gets debugged soon, because in general I really like it.
I really like the Ibotta app but it would be more beneficial if it had offers on items that I actually purchase frequently. This could be done based off of my purchase history. For a while I was getting useful offers often but I have not been lately.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!