IbottaReviews 5,648

Can someone from Ibotta please explain to your clients what the malfunction is here? I have to say this WAS my go to app for the past several Months. Butit this app is completely frustratig to say the least as it's not working. I transferred funds to my acct that still have yet to show up. You can't even send ibotra a message to reach out to someone. It's a joke. Come on Ibotta we are making you money therefore one would think you would fix the problem here because you are clearly loosing business just Google your company and pay attention to what users are saying. I had no idea there were so many complaints. You might want to figure it oit. I personally won't keep waisting my time If it's not fixed here real quick.

Not worth your time. Initially, I enjoyed using Ibotta and found it relatively easy and worthwhile. However, over time, the changes they have made to both the website and the app have made it totally impossible for me to access. You can no longer see either offers or your balance on the website, and they apparently have no plans to go back.

On my older iphone, I'm space-limited and am unable to download the latest version of the app (earlier versions are unavailable). I would only be able to download the app IF I changed the operating system on my phone - which I not only can't do due to space, but don't want to do just so I can use their app. Even though I explained my situation to Ibotta (I asked them to send my funds along to my PayPal since I no longer had any way to access their program), their only responses were: to ignore the circumstances, delay their response so as to deduct their non-use fees, tell me to download the app, tell me to change my operating system.

Any decent, consumer-friendly company would have a functioning website, make it possible for users to access the service via older versions of the app, be willing to understand how they have diminished access, understand the value of satisfied users, apologized and sent my credits along to PayPal. Instead, Ibotta insists on being consumer unfriendly, intransigent and seemingly more interested in imposing fees.

Stay away from Ibotta. Far away.

With the Ibotta app, it was fun to see the savings grow! I did not withdraw any savings for a while and then I claimed a $20 gift card as a birthday present for a friend. I was supposed to get an e-mail with a link on how to obtain the actual card and I didn't get it. I asked for help in the app and hit the "resend" button. Didn't get any response either. Finally, I contacted customer service and after a few days I got the link and it worked (my friend had a belated birthday gift). I thought Ibotta was still sorting out how things worked with the app and that was the reason for the delay. Fast forward six plus months and I decide to withdraw two $20 gift cards from two different retailers. Same story: I got no e-mail with the link to retrieve the cards. After ten days of zero, zippo, nada, I e-mailed Ibotta again and this time they answered they had "manually" sent the link to my e-mail. I've been carefully checking the junk mail and inbox and have yet to see why their magic fingers didn't work on that manual task. I will e-mail them until I get my response. Nope, I'm not forgetting my hard-earned rewards! I haven't had any problems redeeming the offers and increasing my savings, but cashing in those savings has certainly been problematic.

I opened my account just a few months ago managed to get 25$ from purchases I really didn't want but I'd aim for the bigger ticket numbers. Well at one point i had to email them because they weren't honoring some of my purchase that were clearly there checked and purchased. They respond that they are adding those funds. So when I attempt to cash out send to PayPal it says everything is fine but when I attempt to go to PayPal no $$ so I wait 24hrs NO $$ go to the app cant sign in locked out.!
Bottom line I spent money just to have rainy day cash that they STOLE
Who Runs Ibotta TRUMP?

This is an absolutely terrible app to use. It's nothing but running to different stores trying to find different items that those stores don't even sell just to get a quarterback or a dollar back on something you have to pick a certain store with a certain item to buy you're wasting your money your time it's been nothing but a joke. I this is an absolutely terrible app to use. It's nothing but running to different stores trying to find different items that those stores don't even sell just to get a quarterback or a dollar back on something you have to pick a certain store with a certain item to buy your wasting your time & money! My Account has been locked for 14 days for absolutely no reason, I don't have access to my money I've wasted numerous hours contacting PayPal no problems with Paypal, I reset my password & I reset my emails I've rearranged everything with my email screwed up all my business emails now trying to fix their email with the locked account. They have terrible customer service & never get back to you but with an automated messasage Saying somebody will contact you within seven days they are very busy at this time. It's been two weeks and nobody has gotten back to me but another automated message saying I'll get back to me within seven days! This is a total disappointment I would not recommend this app at all. The other three apps I use are much much better than this one with larger money back and the apps are actually fun and not confusing. See this app is so terrible that I just was trying to provide proof of how terrible this app was with the photo and won't even let me add the photo. You have to have a JPEG. This app is a joke

I was diagnosed with epilepsy within the past few months and had to cut back on my work hours and job I do at work. Stressing whether I will still remain employed. Due to cutting back on work hours I started using Ibotta to save money and help towards electric bill, car insurance, etc. Needed the extra money for an insurance bill and went and used Ibotta to stock up on items we needed and that were on sale. Total bust. Submitted receipts 10 days ago. Nothing. Customer care keeps flagging my issues as solved. Can't withdraw money so wasted my time and energy attempting to save money and make money. Be a responsible adult. Handle my business. Second time issue came up in a month. Sad situation

Earned $20. I could not redeem. Asked help desk, sent emails and nothing. Decided to give it one more try. Accumulated $25 (which is not easy) tried to cash in for Target and received error saying I already redeemed. After several days I was able to redeem Wal-Mart card. Took my balance down to $1.00 and never got my card. Put in a help request, email, and nothing. DON'T WASTE YOUR TIME. THEY NOW OWE ME ALMOST $50 AND I WILL PROBABLY NEVER GET!