About the Business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Sebastian was very helpful and polite. He responded quickly to my emails with generous problem solving and amazing customer care. Thank you.
This was the worst experience I've had with Ibotta so far I purchased 10 items for a five dollar bonus plus whatever the items were worth. I scanned the items three times once at the store and when I got home I submitted the receipt I had to rescan all the items again then you sent me back two dollars and said nine items were missing and eligible so I rescan them, they were all clearly the right ones resubmitted it and then got another notice saying they were in eligible. This is a horrible experience and a complete ridiculousness scanning the items three times and still have not got my money when clearly they were the correct items.
I was missing my cash back on an item. Reported and it was taken care of. Very friendly and professional customer service.
This is the very best cash back app. You will be happy..
I was missing an offer that was on my Walmart receipt from my connected account and after I sent a picture of the receipt in they indicated it was not the correct thing but that was because Walmart did not have the product name as well as the UPC number on the receipt. Ibotta took care of it and I got my $3 back. Very pleased with the customer service
They missed an offer with an in store purchase at Walmart and I sent a message to the help desk which was answered within 2 hours and the matter was corrected in an absolutely wonderful, efficient way. Gabriel A. Was a wonderful customer service representative.
Excellent and fast response to my issue. Resolved right away. Great customer service!
Great customer service. Resolved my issues very quickly. Thank you
I save on every day items and donate to charity all because of Ibotta.
This was the first time when I had a issue, it was easy to correct the problem!
Ibotta logged me out of my account on my phone, I used the password but Ibotta said it was not correct. Changed password and tried again, still said it was not correct. Tried a 3rd time, VERY FRUSTRATING! And time comsuming!
I bought 3 items from CVS that I should get cash back from Ibotta. It should have been $1.00 for one item and $1.50 for each of the other two. I should have gotten a total of $4.00 back. I scanned and submitted my receipt probably at least 8 times and Ibotta kept saying I had no offers that qualified even though it kept saying each item was a match. Finally it showed I was getting the $4.00, so I'm thinking I finally got it to go through. But no, I get an email later saying I only earned $1.00. Now I have to go back again and try to get the $3.00. The amount of time I have put into trying to get money back is totally not worth it. Really considering to drop Ibotta altogether.
I am not just writing about one incidence but incidences throughout my many years with IBOTTA.
Everytime I have had any issues, be it my fault or otherwise, I have ALWAYS had the issues resolved promptly and to my satisfaction.
I LOVE using the Ibotta App!
Would like more name brand items or store specific items. A lot of items listed in all categories are not found in our local stores in Indiana.
Seems like 50% of the time they miss something that I can get cash back for and then have to go back to add offers
I should have $3.00 from a chicken enchilada meal. I don't have the bar code anymore but it is on my receipt!
Love all the savings/money Ibotta gives back, especially with how expensive things have been the last 3 years! The midweek & weekend bonuses are great, but the money back on gift cards is my favorite :)
I linked my Walmart account with Ibotta. Worst mistake ever. I miss out on 50% or more of my money back from Ibotta.
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I contacted Ibotta because I did not receive cash back on an offer. But I had forgotten I received the cash back from the retailer.
Customer service responded quickly and was very helpful.
They have a ton of offers and I usually get about 10-15% of my order back in cash back!
Even if I miss an offer, they always fix it for me! A+
I recommend to wveryone
It so easy to earn cash on things that I buy already
I bought the required items and scanned the barcodes twice and scanned the receipts. One of the rebates of $6 was missing from account. Ibotta added the $6.00 I was due.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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