About the Business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Put in a ticket for missing cash on a linked account and the matter was handled very timely
I love getting cash back from products that I already purchase normally. I save up until Christmas and cash out. The only thing I don't like is the fact that on the 100% cash back, there are a lot of pet coupons and I don't have any pets. You can't get it tailored to your needs.
Sometimes Kroger has these reduce prices on items. Sometimes they ring in Kroger item sometimes they ring in the brand. Ibotta will sometimes give you cash back sometimes they won't and you have no way to submit a claim! It's very frustrating
I purchased a product it said 15 to 18 count I got it I went to scan my receipt and it said could not be found. Half the time the product Ibotta gives Its products I don't use. My friend says purchase it anyway but to me that money I spent on something that will sit in my cabinets. I wish they would put products I actually used. But I do love I can scan any receipt and get.10 back.
Ibotta is the easiest grocery app ever! It takes a few minutes to check latest deals, which I do weekly. I've pocketed $500 over time. Use Ibotta!
It's easy to shop with it and it makes a great way of building cash for your family and yourself.
You buy cards and save for a rainy day.
Each and every time I have an issue, it gets resolved very quickly and accurately. They go above and beyond to exceed the customer's expectations.
Ibotta pointed out to me that i had an eligible item that i could redeem from an on line purchase. I was not aware of this item having ibotta cash back. They gave me 24 hours to claim the rebate. Very nice as i would have missed out on a nice amount of cash back. Thank you!
One of the easiest apps I have ever used. The coupons are for a lot of things I regularly and it helps me to try new products.
Me encanta esta aplicación lo amo q aveces mejor te bloquean la cuenta y no te dan los rembolsos..
Love the site, been on for years, other apps come&go, become lame with poor offerings but ibotta stays relevant.
Extremely fast, super nice, and they get things done. Maybe the best customer service I've ever dealt with.
Love this app! I have saved over $2000 using it. It is easy to navigate. Having the store accounts connected to Ibotta is a huge plus. All of the work is done for me. The option to take a photo of the receipt is helpful too. Makes it easy to earn cash back at the stores I don't shop at as often.
I enjoy using this app for so many different stores. You have many opportunities in earning cash back. It's a great app and the customer service group answers all questions and gets back to you quickly!
Pinky V was awesome, responded to my concern and resolved quickly! The Ibotta Team is awesome!
Ibotta's customer service continues to be very prompt and helpful. I love the Ibotta app, so it's wonderful to have help when needed.
Still waiting for my Giant Eagle money back. Why do you make it so difficult
Hello Louise! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I had an issue with missing rebates, after two tickets it got resolved. I am pleased customer service went back and reviewed the receipt and issued all my rebates. They also followed up to make sure I was satisfied. It's great that customer service doesn't let technical issues fall by the wayside.
I had half of my cash back missing not because of Ibotta but because Walmart online sent my package in two separate orders for the same offer. So the first package that came in took up my offer. So went the second came in they helped get the full limit offer to me!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, We apologize for the inconvenience and have passed your message along to the appropriate team for further review. We're continually partnering with additional brands to release new offers, and we encourage you to stay tuned! Here are instructions for getting your favorite brands on board with Ibotta: http://bit.ly/IBAddFavorite. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.