The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I find this site to be very useful in keeping my spending low by getting $ back. I absolutely love it as I am nearing retirement. Here's my referral code... UEVAKUC., God bless, Lynn B.
For me it is very good. I think it is an excellent way to save and save money while buying. Always check the products before you go shopping. It seems not, but it is fast to reach $ 20.
A good friend of mine turned me on to Ibotta about a month and a half ago. There was a little bit of a learning curve but I got it down now. Easy Peasy once you learn how the app works. When I first got the app I clicked on a 1.5 litre of Smirnoff Vodka which Ibotta would give me $5.00 when I purchased. I accidentally scanned the credit card receipt by mistake and then tried to scan the correct itemized receipt but the item was no longer available. I emailed customer service with a picture of the correct receipt and they responded the next day and credited my account with the $5.00. So yeah, booze, Tide, Grocery items that I usually buy and some that I tried for the first time that I liked worked out really well. Lots of participating stores, local grocery, Wal-Mart, Amazon, Groupon etc etc. Most the negative reviews I think come from folks who don't understand how to properly use the app resulting in frustration hence the bad reviews. I don't know about them all I know is I just transferred effortlessly $95.05 that I racked up in less than 2 months that I would not have had otherwise. Highly recommend Ibotta!
Everything is good but did not receive my $1 for shopping at Food Lion. I clicked the shop now button and looked at the ads, but no $1 for shopping. Received the other money. What is happening?
These people were really good until they started making money and realizing they can manipulate the submissions in order to REFUSE PAYING EARNED MONEY! THIS SEEMS TO HAPPEN ESPECIALLY WITH LARGER AMOUNTS OWED THE CONSUMER!
ITS BECOME A CON JOB! IBOTTA IS KNOWINGLY SCAMMING PEOPLE!
Amazing customer support! They rapidly resolved my issue when I did not receive credit for a purchase.
I was missing cash back and I emailed Customer Service about the issue. Within MINUTES they had not only replied but credited my account. I appreciate the prompt and perfect customer service!
Not really worth the time to use any longer.
The money back is slim now and not on everyday products every uses
When i click an item on the app on my iphone xr it shows clicked but if you go back into the app later it isn't clicked. This is only happening with Wal-Mart.
I use Ibotta on a regular basis and I am very happy with the offer. I addition, when I have to contact customer service, they respond quickly and credit me account.
I really love using Ibotta. It takes a little prep time to go in the app and select your coupons before shopping, but it's sooooo easy. I love earning money back from everyday shopping.
I would stay away from e-bate apps. I have had issues with all of them and have had to file more than one BBB Complaint to be issued a rebate. Today, I'm looking into filing an FTC complaint against iBotta. Every time I've come close to cashing out, they send an email on the very last e-bate that says they can't read the receipt or don't see the product on the receipt. You can then click on "View the Receipt", at which point you will see your crystal clear, perfectly legible, unambiguous receipt. Basically, these e-bate apps are trying to track you and your shopping habits for free. Don't let them. This is your privacy we're talking about. They need to pay for it. Their sole function is to issue rebates, yet they engage in tactics to prevent having to pay. I initially liked iBotta because they offered solid rebates on liquor. I was willing to stick with it even though I had a couple of glitches. I initially gave them 4/5 stars; with a star being shaved for the small problems I had with them. But small problems culminated into bigger ones. The problems also show a distinct pattern of fraud. Stay away.
I can't recover my dam password. Please help me to do so. If this is how this is ran? Id sooner not deal with it.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Target got 9 items on the list total $9.45 got the bonus $5.00 also got nothing wrote c several times n
Got nothing but when you should get more then 5.00 think they keep it happen alot
I was having some issues with ibotta and was wondering why I was not receiving my cash back on my purchases. So I contacted Ibotta customer service and a very nice lady named Leslie helped me out she was awesome so very nice. My Ibotta balance was at $17.99 and I was really needing to reach the $20 cash out so when i was not getting my couple dollers cash back from my purchases I was really bummed. I'm a single mom im on ssi disability and our car broke down 9 months ago so every little bit helps. I still owe on our car and am making monthly payments on it not having a car has been stressful. We have a GoFundMe set up and ita raised $1,580 which has all been applied to my car loan so I can get that balance down here is our GoFundMe if anyone would like to share https://gofund.me/cbbd6105
Thank you Ibotta for helping me and my kids get our cash back from my recent purchase so I csn cash out the $20 dollers
It's as easy as just sending my Sam's Club order through the Ibotta app. Then I automatically recieve percentage back each time. Even if none of my items are the particular brands listed with Ibotta.
I bought 2 items, scanned 2 items, received credit for only 1. Happens too frequently. Is frustrating.and customer service is a hassle over $.60 but it is frustrating
This app is horrible. A complete waste of time. Most credits and bonuses don't go through. I've contacted customer service 5 times and never got a reply. No customer service phone number either.
It's a really good investment to shop at your favorite stores. As well as helping me out to earn cash back or any rewards while dedicating your time to use the Ibotta app.
I love Ibotta, the deals are great. This site is so easy to navigate and I just picked up my free turkey dinner. No other site gives back to there members like Ibotta.
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!