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Ibotta

Overview

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,373
value
487
shipping
179
returns
185
quality
363
This company responds to reviews on average within 2 days
How would you rate Ibotta?
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Ohio
1 review
0 helpful votes
Follow Lynn B.
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I find this site to be very useful in keeping my spending low by getting $ back. I absolutely love it as I am nearing retirement. Here's my referral code... UEVAKUC., God bless, Lynn B.

Date of experience: March 18, 2023
Maryland
1 review
0 helpful votes
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I like a lot
April 2, 2021

For me it is very good. I think it is an excellent way to save and save money while buying. Always check the products before you go shopping. It seems not, but it is fast to reach $ 20.

Date of experience: April 1, 2021
New York
1 review
3 helpful votes
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A good friend of mine turned me on to Ibotta about a month and a half ago. There was a little bit of a learning curve but I got it down now. Easy Peasy once you learn how the app works. When I first got the app I clicked on a 1.5 litre of Smirnoff Vodka which Ibotta would give me $5.00 when I purchased. I accidentally scanned the credit card receipt by mistake and then tried to scan the correct itemized receipt but the item was no longer available. I emailed customer service with a picture of the correct receipt and they responded the next day and credited my account with the $5.00. So yeah, booze, Tide, Grocery items that I usually buy and some that I tried for the first time that I liked worked out really well. Lots of participating stores, local grocery, Wal-Mart, Amazon, Groupon etc etc. Most the negative reviews I think come from folks who don't understand how to properly use the app resulting in frustration hence the bad reviews. I don't know about them all I know is I just transferred effortlessly $95.05 that I racked up in less than 2 months that I would not have had otherwise. Highly recommend Ibotta!

Date of experience: February 16, 2019
North Carolina
1 review
0 helpful votes
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Didn't get all my $$
May 20, 2024

Everything is good but did not receive my $1 for shopping at Food Lion. I clicked the shop now button and looked at the ads, but no $1 for shopping. Received the other money. What is happening?

Date of experience: May 10, 2024
New York
1 review
5 helpful votes
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These people were really good until they started making money and realizing they can manipulate the submissions in order to REFUSE PAYING EARNED MONEY! THIS SEEMS TO HAPPEN ESPECIALLY WITH LARGER AMOUNTS OWED THE CONSUMER!

ITS BECOME A CON JOB! IBOTTA IS KNOWINGLY SCAMMING PEOPLE!

Date of experience: June 23, 2019
Louisiana
1 review
0 helpful votes
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Quickly resolved my issue!
July 29, 2024

Amazing customer support! They rapidly resolved my issue when I did not receive credit for a purchase.

Date of experience: July 19, 2024
North Carolina
1 review
0 helpful votes
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Amazing Customer Service
June 28, 2024

I was missing cash back and I emailed Customer Service about the issue. Within MINUTES they had not only replied but credited my account. I appreciate the prompt and perfect customer service!

Date of experience: June 18, 2024
Florida
1 review
0 helpful votes
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Not very good any longer
July 18, 2024

Not really worth the time to use any longer.
The money back is slim now and not on everyday products every uses

Date of experience: July 8, 2024
Ibotta C. Ibotta Rep
12 months ago

We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!

Arkansas
1 review
0 helpful votes
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App doesn't update
May 7, 2024

When i click an item on the app on my iphone xr it shows clicked but if you go back into the app later it isn't clicked. This is only happening with Wal-Mart.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 22, 2024
Colorado
1 review
0 helpful votes
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Ibotta is awesome!
April 15, 2024

I use Ibotta on a regular basis and I am very happy with the offer. I addition, when I have to contact customer service, they respond quickly and credit me account.

Date of experience: April 5, 2024
Virginia
1 review
0 helpful votes
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I really love using Ibotta. It takes a little prep time to go in the app and select your coupons before shopping, but it's sooooo easy. I love earning money back from everyday shopping.

Date of experience: October 3, 2021
Colorado
2 reviews
18 helpful votes
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I would stay away from e-bate apps. I have had issues with all of them and have had to file more than one BBB Complaint to be issued a rebate. Today, I'm looking into filing an FTC complaint against iBotta. Every time I've come close to cashing out, they send an email on the very last e-bate that says they can't read the receipt or don't see the product on the receipt. You can then click on "View the Receipt", at which point you will see your crystal clear, perfectly legible, unambiguous receipt. Basically, these e-bate apps are trying to track you and your shopping habits for free. Don't let them. This is your privacy we're talking about. They need to pay for it. Their sole function is to issue rebates, yet they engage in tactics to prevent having to pay. I initially liked iBotta because they offered solid rebates on liquor. I was willing to stick with it even though I had a couple of glitches. I initially gave them 4/5 stars; with a star being shaved for the small problems I had with them. But small problems culminated into bigger ones. The problems also show a distinct pattern of fraud. Stay away.

Date of experience: September 29, 2015
California
1 review
0 helpful votes
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Help me recover my password.
July 7, 2024

I can't recover my dam password. Please help me to do so. If this is how this is ran? Id sooner not deal with it.

Date of experience: June 27, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

Pennsylvania
1 review
0 helpful votes
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Target got 9 items on the list total $9.45 got the bonus $5.00 also got nothing wrote c several times n
Got nothing but when you should get more then 5.00 think they keep it happen alot

Date of experience: May 18, 2023
Washington
1 review
0 helpful votes
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Absolutely amazing
April 10, 2024

I was having some issues with ibotta and was wondering why I was not receiving my cash back on my purchases. So I contacted Ibotta customer service and a very nice lady named Leslie helped me out she was awesome so very nice. My Ibotta balance was at $17.99 and I was really needing to reach the $20 cash out so when i was not getting my couple dollers cash back from my purchases I was really bummed. I'm a single mom im on ssi disability and our car broke down 9 months ago so every little bit helps. I still owe on our car and am making monthly payments on it not having a car has been stressful. We have a GoFundMe set up and ita raised $1,580 which has all been applied to my car loan so I can get that balance down here is our GoFundMe if anyone would like to share https://gofund.me/cbbd6105

Thank you Ibotta for helping me and my kids get our cash back from my recent purchase so I csn cash out the $20 dollers

Date of experience: March 31, 2024
Illinois
1 review
0 helpful votes
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Easy rebates that save me money
April 11, 2024

It's as easy as just sending my Sam's Club order through the Ibotta app. Then I automatically recieve percentage back each time. Even if none of my items are the particular brands listed with Ibotta.

Date of experience: April 1, 2024
Oregon
1 review
0 helpful votes
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Missing rebate
May 10, 2024

I bought 2 items, scanned 2 items, received credit for only 1. Happens too frequently. Is frustrating.and customer service is a hassle over $.60 but it is frustrating

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2024
Michigan
1 review
4 helpful votes
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This app is horrible. A complete waste of time. Most credits and bonuses don't go through. I've contacted customer service 5 times and never got a reply. No customer service phone number either.

Date of experience: January 30, 2019
Florida
1 review
0 helpful votes
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Shopping Savy
May 11, 2022

It's a really good investment to shop at your favorite stores. As well as helping me out to earn cash back or any rewards while dedicating your time to use the Ibotta app.

Date of experience: May 11, 2022
Pennsylvania
1 review
0 helpful votes
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I love Ibotta
November 4, 2021

I love Ibotta, the deals are great. This site is so easy to navigate and I just picked up my free turkey dinner. No other site gives back to there members like Ibotta.

Date of experience: November 3, 2021