IBlue

Payment of a lifetime licence is just a scam to get you to pay every year by sending threatening emails then never get back to you either by email or the non-existant chat. DO NOT engage with this company.

CONFIRMATION OF MY REVIEW FROM IBLUE
Further to my review I received the following lovely response from iBlue, not to answer my requests as to why I was receiving threatening emails or to apologise for the error but to cancel my account and threaten legal action.
"Our company doesn't have time to deal with fools, so we blocked your product permanently, cut off access to your application and canceled your purchased licenses.
We have handed over your Sitejabber registration to our legal representative (along with all your entered data).
Be smart another time! "

Guess that answers any questions about the company's morals.

My experience with iBlue has been undeniably negative, and I strongly advise against doing business with them. In my situation, not only did I pay for their services and never receive any purchase documents, but my money was gone with no services provided, and I couldn't get any support or contact person to address my concerns. Please be cautious and avoid making payments to this company, as they lack professionalism and reliability in their operations, and it seems that once they have your money, it may be gone for good.

The smart key no longer works and they tell you to buy a license for £120 then stop responding. $#*!s.

I have ordered a smart gate and a firmware update. I have paid, but never received them. Not replying on website, facebook, twitter. No phone number.

After my review they have deleted the never received order.
You should have offered me a solution. What you did is an act of a 5 years old kid...
Guys, your company's moral is pathehtic...:)

**UPDATE**
I have requested a full refund.
This is they respond:

**********************************************************************
This is really funny….:)
We have passed your data and your negative entry on our company to our lawyers. Please continue your activities, on the basis of which we will file a serious compensation lawsuit against you.

Your data:
Xxxxxxx xxxxxx
Xxxxxxxxx xxxxxxxxxxx
Email address: *******@xxxxx.com
Phone: +xxxxxxxxx
IP: xxx.xxx.xx.xx

We look at your activities with interest and await your next negative comment. Fortunately, you are not aware of their consequences.

Of course, we will not send you a product and we will not refund any money. We will keep the paid purchase price as compensation due to your already available negative entry. If you don't like our decision, go to court with the help of your lawyer.
This is the last communication to you, so don't answer, but think.
*****************************************************************************

So if you buy from them, you will get nothing and they will steal your money!

Just like the others have reported, initially when I reached out for support they were very responsive, the exchange went over several days. I was told the included license had expired but I never saw any mention of annual licenses when I first purchased the gate openers as I wouldn't have originally purchased them. I have 2 gate openers that worked but couldn't share keys. I gave them the benefit of the doubt and bought lifetime licenses and firmware updates. Then zero response's to my emails. The online account says my order was pending for 5 days. The support team never replied anymore.
If there is or was a server once in my opinion there isn't anymore. I wish I had seen the other reviews first as I would've saved my money.
They won't reply once they have your money.
If the other reviews are true I expect I'll receive a threatening email in due course saying that they will take me to court for being negative towards them. Good luck with that, I'm not in the EU, so just like them I can't do $#*! about what they did to me and like wise they can't do $#*! to me. Accept for the humble review of my experience.

Don't buy from them. I plan to report them to the Visa card company, maybe they'll get cut off from the financial card system or at a minimum they be block in my country. I did think it was strange in this day and age they didn't offer PayPal but now I realise why, because PayPal wouldn't allow this under handed practices to happen and they would be made to be accountable.