HyVee

Tried to take advantage of a BOGO sale advertised all week for pork roast ONLY got one as they said conveniently the one that would have been free was "out of stock" nice bait and switch this was a pick up order and I was not notified of this only realized it when I got home and it was missing

Horrible, no better yet pathetic level of customer service in the pharmacy department. Glenda told me if I expected meds to be ready for pickup within 3hrs I should go to a McDonald's. She was argumentative, cocktail, arrogant and rude. After calling ahead and being told 30 minutes till its ready, I show up 3hrs later to be told that they need 5 minutes and to get back in their 20 minute drive through line again. Glenda was refusing to let me sign for the 1 that was ready and literally sitting right beside her to sign. She literally told me to find another pharmacy if I couldn't understand why I needed to wait in line twice to get my script. I've never been to a hyvee this $#*!ty at customer service. Not once, and I have picked up med's at 4 other hyvees over the years.

I was denied a gas promotion approx $1 the 2 clerks lied to me stated was discontinued, heard on the intercom was still in effect. I spoke with the station manager he stood up for his employees.
Left 3 notes for store manager not 1 reply, live chats get nowhere and emails are unreturned. The store caters to the well-to-do, an 18 year old shift manager drives 2018 Mercedes Benz C300 and a deli employee drives a new Jaguar XKR.
The company has forgotten the customer and their past.

I purchased a cold, cooked rotisserie chicken from Hy-Vee. The chicken needed to be cooked more on the outside as well on the inside. It wasn't done at all. The employees need cooking lessons. When I cut into the chicken, it was so very pink. Almost raw!

I switched my card over to perks and I've used it 3 times and I've never received the perks prices yet. Twice I've used self checkout and have had to call management over to help me. Also the smiles in every isle is a joke. There are only a couple of people that have ever spoken to me and greeted me in the early morning. To be employee owned, employees don't seem to care.

They have discontinued all the items that I loved. They promised to bring them back after they remodeled. Did not happen, despite numerous conversations with the managers. I can never find anything there. I never know where things are located. I used to be able to find things much easier. They apparently changed the recipe of the fried chicken. The last time I got it, it was so heavily spiced I could not eat it. And when I got sesame chicken, it did not taste anything like what it used to be. The pharmacy is a mess: long lines. And when I contacted them about the price of couple of my medications, I could hear the one guy in the background cussing and said he didn't have time to do what I had asked. Instead of just calmly explaining they didn't have enough staff to do that, he just went ballistic. So I switched my meds to CVS and get most of my groceries from Walmart. Really sad. Their customer service used to be great. But not so much anymore.

Failing to recognize over taxing. Refusing to refund. Check your receipts. Walmart refunded no problem.
Rude. Shawnee Hy-Vee.

Specials and sales always a bait and switch. Always read tag and small print. They will lie cheat and steal every chance they get.