website thubmnail of HVAC Plus
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Maryland
1 review
3 helpful votes
Follow Julia H.
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Be aware of the deceptive practices of this online store. Ordered 2 items at the price listed, received the order confirmation with the charged information. The next day received an email from them stating the prices went up... 3x the original amount. Yes, three times the amount! They also tripled the shipping amount. REALLY!?! When I called them they stated they cannot keep their prices accurate on their website due to the vast number of items they sell. How is that a legit reason? Many other sites and companies maintain a much larger inventory with accuracy. They also put a hold on our company card for the new amount without our authorization.

Date of experience: January 13, 2014
Illinois
1 review
4 helpful votes
Follow thomas s.
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Spoke with this guy on the phone and told him the parts i needed that they had advertised on the site. I was only calling to confirm they had them in stock because they are not made anymore and he was the only one i could find that had one in stock. He emailed me a quote that was much higher than the advertised price on the site. I thought it was a mistake but his response was the manufacture raised the price and there is nothing he can do about it... and the price on the site magically went up with 10 minutes of me talking to him on the phone. I would stay away from this site. Even though he is the only one who has this part i will be replacing my furnace because i would rather spend an extra 3,000 than pay this crook.

Date of experience: December 29, 2017