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House of Toners Reviews Summary
The company has garnered mixed feedback, with some customers praising the affordability and quality of their ink cartridges, as well as their prompt customer service in resolving issues. However, a significant number of reviews highlight persistent problems, including cartridge incompatibility, defective products, and inadequate customer support, particularly regarding returns and refunds. Many customers report frustration with delayed responses and a lack of personalized service. Overall, while there are positive experiences, the recurring negative sentiments suggest a need for the company to improve its customer service and product reliability to enhance its reputation.
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I was nervous based on the reviews on this page, but I ordered an inexpensive color ink cartridge for my HP Photosmart C5280 just to try these guys out. I figured the risk was low for the price. The cartridge arrived and didn't work. The printer didn't even recognize it. So I got in touch with them through their contact page and they very quickly sent a replacement cartridge which is happily printing away in my printer. Not the best start, but they certainly stood behind their 100% satisfaction guarantee. I will probably buy from them in the future.
You tend to see mostly negative reviews at sites like this. Happy people just aren't motivated to submit reviews (unless they're shills) like unhappy people are. I wanted to reverse that trend. I'm mostly happy and I'll say so.
Ordered over $200.00 in toners on Feb. 4th. As of Feb 9th no toners. Had to leave messages, no one answers the phone. Sent to inquiries online asking status. Received email stating order refunded to Pay Pal, paid with American Express.
DO NOT DO BUSINESS WITH THIS COMPANY
I purchased( 2) 2packs hp61 for my hp printer. All four printed a total of 13 pages of black and color wet and blurred. Emailed them no reply. I would recommend that you do not purchase Ink from them. There customer help line is a recording also no response.
I ordered two HP 61 XL on Tuesday, I have been checking the website constantly on my order, but it says there is no order. When I look up my account it states there has been no activity; however they have been paid for these, and I have an email stating I placed the order and it was paid in full! I have emailed them with no response, guess I will file a report to the BBB and have my bank get my money back!
They sent the wrong cartridge TWICE. The second time, they just ignored my emails.
Possibly the most incompetent idiots on the web.
I wish I could give good review.
I purchased two sets of this ink for my Canon MP460 printer. I ordered because I was getting the low ink message form the printer.
I continued to use the the factory ink until it ran out completely today. When I installed the replacement ink My printer comes up with an error UO59 and will not print from the black cartridge. I installed the second black cartridge and it works fine. So for the price of Two, I got one. I have requested a return from the company, we will see what they do. Right now I can not recommend this product.
UPDATE: I finally got in touch with customer service, they took my order r# and said "hold on please" and then hung up.
Nice.
I purchased 12 re-manufactured HP Ink Cartridges from houseoftoners.com (920XL CD972AN CD973AN CD974AN for Officejet) that were advertised to have chips.
houseoftoners.com sells ink cartridges from their website an are also a major seller of ink cartridges on ebay.
First of all, a third of the ink cartridges arrived leaking and were a mess.
Second, not a single one of the cartridges was a 920XL (the bigger version), and even then they were not filled very full.
Third, even though hey were advertised to be "with chip" the printer saw them as completely empty; there was no way to see the ink levels.
Fourth, the ink quality is horrible, it bleeds and makes everything appear blurry.
I purchased from the cartridges same time I brought my printer. This last week the oem cartridges that came with the printer started to run out so I started to use the houseoftoners ones (the ones that were not leaking)
Even though they were advertised to be "with chip" the printer reads all of them as empty. I could still print with them though by bypassing the ‘empty cartridge' screen, but I could only print 4-5 pages before the cartridge emptied without warning. I have been printing color images and so far I have been having to throw away half of them because one color or another has run out mid-picture. I have gone through 7 cartridges trying to print 8 pictures.
With the original cartridges that came with the printer I managed to print over 40 pictures. All of them look much better them the ones I managed to print with the houseoftoners.com carts.
I contacted them with these complaints, and they replied that regardless of their advertising they do not reset the chips on any of their re-manufactured carts. He did say that they would replace the leaking ones if I ship them back.
From the business
Low prices on high quality replacement ink and toner for your inkjet and laser printers, fax or copy machines. HP Ink, Dell Ink, Canon Ink, Epson Ink, Lexmark Ink, Brother Ink and Toner and much more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The cartridges do come with a chip, just as it states. However, many printer companies code proprietary programs in the printer's operating system which will give false negatives when a non-OEM chip is encountered.
Since this review, we have undergone a change in our Quality Assurance management.
It is unfortunate that we were unable to satisfy David's needs, however, as a company which is now over 10 years old, we are constantly striving to improve our products and our service.