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Hottexhaust

Overview

The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
29
value
28
shipping
29
quality
23
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3,953 reviews
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Jason F.
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Excellent customer service and even provided me with a discount code. Direct fit for my 2018 Ram 1500, easy install. Excellent sound quality and very little to no cabin drone noise. I would highly recommend this site if you're looking for a custom exhaust.

Date of experience: October 3, 2018
Gary Z.
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Great sales support, with support available beyond regular business hours, answered all of my technical and sales related questions. I received the product fast as promised at an unbelievable price. I highly recommend Hottexhaust!

Date of experience: May 15, 2017
Dave S.
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My original cat was still good after 250 thousand miles but the flex pipe had broken. Since the original system is stainless I did not want to put in the standard flex pipe that tends to only last a couple years here. I purchased this one because it was all stainless and I hoped for a bit of improvement in efficiency. The replacement installed very well and was only missing a threaded nut on the hangar bracket that I replaced with another one. I believe the engine runs smoother. This seems to be a very good value so far I am pleased. Shipping was via FedEx and that did not go well causing a couple days delay.

Date of experience: November 9, 2017
Eldon F.
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Fast and easy transaction
November 2, 2018

Fast and easy transaction. Every time you go online to shop a service rep IM's you to help. They immediately offered a discount code that save me good money for my product. Fast shipping too. Had my new exhaust in 3 business days.

Date of experience: November 2, 2018
Glen E.
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Seems to be good price and product, gaskets were in picture so hope they are included. Was a little dismayed at first to see prices in USD on my first receipt but when checking on the credit card it was Canadian funds

Date of experience: January 27, 2018
Joseph H.
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I had a conversation with Taylor and he assisted me to make the right choice, After the delivery it should be noted that the box was partially open but all appears to be in order. Great looking system and just as described. Can't wait to install!

Date of experience: February 11, 2020
richard r.
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Knew what I wanted
June 26, 2019

Knew what I wanted. Items have full description's and price was right and pretty much unbeatable with a coupon code. Ordering process was a breeze. Now I wait for my bolt ons to come...couple days later everything arrived at my door!

Date of experience: June 26, 2019
Tom X.
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More than 50% cheaper compared to other retailers for the same exhaust, 20% off coupon, free delivery... what else is there to ask for?

Order just arrived. Installed in under 1 hour, fit is perfect, sound is exactly what I wanted.

Date of experience: May 22, 2020
John K.
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User friendly website and prompt response made shopping here easy and pleasurable. Parts arrived on time as promised. The only thing that could be better was if my phone number was put on the package so I could be called when the part arrived at the local drop off point but the tracking page kept me up to date on the delivery. Thanks.

Date of experience: August 15, 2017
BarryR Z.
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Best price anywhere!
July 16, 2020

Best price anywhere! Free shipping to Canada is a bonus. Took far longer to arrive than expected. I was not advised of a shipping date and call for information. My understanding is they only ship to Canada on Tuesdays so your 3 day shipping could be 10 days.

Date of experience: July 16, 2020
David U.
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I looked all over for this exhaust at a decent price and with 20%off this was the best price.fast shipping. Ordered it Saturday and got it Thursday. Perfect condition. Looks amazing.easy to install. Not a loud exhaust. Sounds great.just what I wanted and I feel a little more pickup.love it.thank you.you guys where fantastic.

Date of experience: February 29, 2020
Michael W.
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Easy to find what I wanted and easy to purchase
November 10, 2018

Easy to find what I wanted and easy to purchase
I looked around at probably 30 different stores and websites looking for the best deal from an authorized dealer and Hottexhaust.com was it.
I will definitely order from them again if I ever need more exhaust stuff great prices and very fast shipping.

Date of experience: November 10, 2018
Richard F.
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You sent me a coupon through my email but your company would not allow me to use it for my purchase. Stop sending coupons if they cannot be used during a purchase. I found out later that there was the word welcome in front of the code, I thought they were welcoming me to the site. My mistake

Date of experience: January 22, 2019
John C.
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Best price I could find in Canada for the Catalytic Converter I needed and wanted for my 86 Firebird.It arrived in perfect condition.

The website is great and easy to use, but I gave the web experience 3 stars because of the way the currency exchange feature works.

Overall, I would recommend buying from here.

Date of experience: July 30, 2018
Robert A.
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Parts arrived in somewhat a timely manner, it was the shippers fault as they got one box on the wrong truck so i had to wait around a extra day to sign for another box. Everything looks good so far. I will know better when i start installing it.

Date of experience: February 20, 2020
Alonzo O.
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Tried calling as I figured talking to a person via phone would make the ordering process better. Boy was I wrong, communicated via live chat and the gentleman was very professional and helpful. I immediately went back online and ordered part less than 5 minutes!

Date of experience: April 18, 2019
Canada
1 review
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3rd gen 4Runner cat-back kit
May 11, 2024

Super pleased with this exhaust system. Installation was straightforward and smooth.
Hot exhaust shipped same day it was ordered.

Date of experience: May 11, 2024
Steve R.
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Quickest order I've done...
March 29, 2020

Quickest order I've done...we'll see if it'll be the same for the GTO... Job "done" sounds good and saw performance improvement over the 2.5"... only disappointment was the tail pipe out the side behind rear tires. Hoped it would have exited as stock did, below bumper angled down!

Date of experience: March 29, 2020
Minnesota
1 review
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Great scott
November 11, 2020

Very good service and products, delivered in a timely manner and I cannot wait to install my new stainless steal magnaflow exhaust system

Date of experience: November 11, 2020
chris r.
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Great service so far, very friendly customer service! However the Left side catalytic converter's O2 sensor threaded portion was slightly out of position compared to the stock version that i had to use tin snips to cut back a bit of the exhaust manifold heat shield, bummer! But the Catalytic converter installed fine, and got rid of my P430 code! Thanks Guys!

Date of experience: March 7, 2018