Hottexhaust Reviews Summary
The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I placed an order and the company has gone dark. Nobody answers the phone... nobody returns emails and my item was never shipped. They charged my credit card the day I placed the order and now I am fighting to get several hundred dollars refunded. Stay Away!
Just got it, can't wait to install it. Best price I found on the internet and fast free shipping on top.
Rad
Quick service with correct part
Sent msg ref "warning" of installation and instructions. No response. Too late. Installed. Easy to do.
Mario
The site was easy to use and I was able to get a 20% off which saved me $300. Thanks for the good experience.
Fast and Simple
Why so many bad reviews on yelp? I order my exhaust with catalytic converter for my California Toyota Solara from Hottexhaust, the part was made by MagnaFlow, then to make sure I got the right part I went to their website to check fitment and sure enough that exhaust was no longer made and replaced with another one that look exactly the same with different part # in order to comply with California emission. Right away I call Hottexhaust to tell them about the new part number for my car and left a message on their voicemail. John Grohovaz return my call within minutes and was well aware of the change in part number from MagnaFlow and made the necessary changes to my order. I got my exhaust two days after for $ 100.00 less then MagnaFlow site.To my opinion some\all of the bad reviews on yelp are probably from people who didn't do their homework before or after ordering the part for their cars. This company deserves all BETTER than five stars ratings.
Had factory exhaust rust through, and with Hottexhaust.com's 4th of July discount, I was able to get a great performance exhaust for only a little more than a factory replacement.
Great service and great product; lucky to get the July 4th discount- thanks!
Best price anywhere! Free shipping to Canada is a bonus. Took far longer to arrive than expected. I was not advised of a shipping date and call for information. My understanding is they only ship to Canada on Tuesdays so your 3 day shipping could be 10 days.
Good customer service a+
Quick and easy to order. Nice coupon! Hopefully all goes well from here.
Easy to navigate.
Easy website to navigate
The experience was quite expedient, in ordering and shipping
I ordered an exhaust. I recieved it yesterday. I am happy with it, although it took 4 days to ship instead of 3 days like it says on their site, but im not even tripping over that. What i am tripping over is the customer service. It is the absolute worst i have ever had. In my situation it is nearly impossible to get ahold of anybody if you tried to call or contact them and then when you do call them and leave a message for them to get back to you they don't. I have left them about three or four voice messages exactly with my name and number and I still haven't heard anything to this day. For this fact alone i will never order from them again just incase my next purchase the item is broken or lost i wont be able to get ahold of them. Once again, the item was good, but customer service is a even more important factor for me. I rate a 1.
Did not get the 20 percent diccont
Very disappointed it would've been a $233 savings to me maybe I should shop elsewhere
Had what I wanted and on sale! Now we pray for speedy shipping! Ok so Fed Ex dropped the ball taking almost 7 days to make it from California.now to get it on the car! Thank you!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members