• Hostwinds

2021 CUSTOMER CHOICE AWARD

Hostwinds

Overview

Hostwinds has a rating of 4.4 stars from 682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hostwinds most frequently mention customer service, support team, and top notch. Hostwinds ranks 5th among Web Hosting sites.

  • Service
    303
  • Value
    548
  • Shipping
    104
  • Returns
    29
  • Quality
    559

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.8%
Positive
66
Neutral
4
Negative
6

Instant Feedback

7,084 reviews

8
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service so far and currently having my websites migrated.
  • Hostwinds is a great web hosting provider with a fantastic customer support with supereasy interafce.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Hostwinds?
Top Positive Review

“Hostwinds stands as a formidable force in the realm of web hosting, delivering an exceptional blend”

Palmar u.
4/5/24

Hostwinds stands as a formidable force in the realm of web hosting, delivering an exceptional blend of affordability and high-caliber service that is hard to match. Their commitment to offering top-notch solutions at competitive prices ensures that customers receive unparalleled value from the moment they engage with their services.

Top Critical Review

“I started with a chat about how to add cPanel to My...”

Bessette Z.
1/7/20

I started with a chat about how to add cPanel to My VPS... They redirected me to sales with a link and then, nothing. I finally found out how to do it myself.

Reviews (682)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220) customer support (74)
Thumbnail of user kaeoffmedcalfe6s8nc
1 review
0 helpful votes
March 29th, 2024

I recently signed up with Hostwinds and I must say, the experience has been nothing short of fantastic. From the get-go, setting up my website was incredibly straightforward, thanks to their user-friendly interface.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raymondj414
1 review
0 helpful votes
September 23rd, 2023
Verified purchase
• Updated review

Ive renewed one site and am not renewing the other. That will follow when i get my act together.
So far so good! Thanks for your attention.

Pretty good.

Reason I chose this business:

Recomended to be because you are not worried about morre “adult” sites.
Facematt isnt in that category but RDJcreation might.

Service
Value
Quality
Recommended
October 27th, 2022
Verified site experience
• Previous review
Thumbnail of user markl3002
1 review
0 helpful votes
March 31st, 2023
Verified purchase
• Updated review

Dylan was incredibly helpful and went to extremes to see that my issues were addressed. Asher was exceptional at answering my questions and overseeing the transfer.
It was a relatively painless experience, with no technical issues.

The only reason for 4 stars is the company's lack of phone or live chat support with technical services. This is the only company whom I researched that does not offer this as part of their higher-end offering.

As specified ad nauseum, I do not love a support ticket-only style of customer service. I prefer speaking to an educated and experienced tech support representative whenever possible; alternatively, live chat with such a representative is the second best solution. This is for speed and efficiency. Ticket-based solutions are just too slow and tend to draw out the process.
That said, the team was exemplary.

Reason I chose this business:

Frankly, Dylan's straight-forward and honest approach. He obviously knows the business and is not a pure-sales person, nor an uneducated customer service representative who bores you with scripted responses.
Second, the business appears to be well-run and technically savvy - something I cannot say about all shared hosting providers.
I believe this was a smart choice for my business and hope to have a long-term relationship with Hostwinds.

Service
Value
Quality
Dylan was incredibly helpful
March 27th, 2023
Verified site experience
• Previous review
Thumbnail of user evgenyb7
1 review
0 helpful votes
January 30th, 2023
Verified purchase

I read a review on the Internet and noticed that the pricing policy has not changed, unlike a competitor, so I decided to buy from you

Reason I chose this business:

Price and convenience ui

Value
Quality
Thumbnail of user honored
2 reviews
0 helpful votes
March 22nd, 2022
Verified purchase

This new experience started very well, with chat and email support always available and competent.

Reason I chose this business:

I reviewed a couple of providers and decided to work with Hostwinds.

Service
Value
Quality
Thumbnail of user tobiasn15
1 review
0 helpful votes
February 28th, 2021
Verified purchase

Decent price, decent time to get it all set up. Overall, no real complaints.

Service
Value
Quality
Thumbnail of user salima60
1 review
0 helpful votes
June 5th, 2022
Verified purchase

A friend recommended me to your site

I thought, for the amount paid, I would find a faster speed in the server than the rest of the other companies
But it's the same

The amount paid for the services is expensive.
The solution
Increase the size of the storage space
Increase memory size

Regards

Value
Quality
Thumbnail of user mtxm
1 review
0 helpful votes
May 3rd, 2023
Verified purchase

Yesterday I made my first purchase of a hosting plan and I find it has everything as advertised, and so far, it is working fine.

Reason I chose this business:

Good pricing
Good set of services included

Value
Quality
Thumbnail of user davids7179
2 reviews
0 helpful votes
April 11th, 2022
Verified purchase
• Updated review

I wish he had just told me which link to click to get to the SSL order form... it took me two days to figure it out! UPDATE: Installation went very well!

Please see review

Reason I chose this business:

Price and features

Service
Value
Quality
I wish he had just told me which link to click to get...
May 10th, 2022
Verified site experience
• Previous review

I wish he had just told me which link to click to get to the SSL order form... it took me two days to figure it out!

Hostwinds takes care of my account like GoDaddy used...
April 7th, 2022
Verified site experience
• Previous review

Hostwinds takes care of my account like GoDaddy used to long ago.

You now have all of my accounts
December 17th, 2021
Verified site experience
• Previous review
You are now my webhoster:-)
December 17th, 2021
Verified site experience
• Previous review
Thumbnail of user billw991
1 review
0 helpful votes
May 19th, 2021
Verified purchase

I appreciate Hostwinds offering their sales prices to existing customers! I had to order a new instance to get the price, so it took more of my time and theirs but still glad to have the option to do so.

Good. I've just upgraded my vps server and I found that i had to order a new instance to get the sales price (rather than just upgrade my existing site), but its good i have that option. Most companies don't offer their sales prices to their existing customers at all. I appreciate that Hostwinds values it's customers!

Overall, i've been extremely happy with their support and customer service for the last 2 years that i've been a customer.

Reason I chose this business:

I like having a local company and they are one of the top rated anywhere. They have easy upgradablity and are totally flexible for additional hard drive space for the server and for backups as needed. Great service!

Service
Value
Quality
Thumbnail of user hxq
1 review
0 helpful votes
August 22nd, 2022
Verified purchase

The overall experience is good, and any problems can be dealt with in a timely manner.

Reason I chose this business:

Friends Recommend

Value
Quality
Thumbnail of user jellala
1 review
0 helpful votes
December 20th, 2022
Verified purchase

A day is not enough to test your services but appear all is well. Thank you

Reason I chose this business:

M'y freinde

Value
Quality
Thumbnail of user richa95
1 review
0 helpful votes
December 10th, 2022
Verified purchase
• Updated review

Your renewal message is too vague. If you have it set up to be automatically renewed, the heads up message should read "your renewal will happen automatically," NOT "it's going to expire, renew today."

Value
Quality
I chose Hostwinds several years ago
December 10th, 2020
Verified site experience
• Previous review
Thumbnail of user matthewm2720
1 review
0 helpful votes
October 16th, 2023
Verified purchase

I cannot remember there being a problem. It's up and running and reasonably fast

Good help!

Reason I chose this business:

Recommendation from folks at the-algorithmic-trader.com

Service
Value
Quality
Thumbnail of user yanchongx
1 review
0 helpful votes
May 31st, 2023
Verified purchase
• Updated review

1、bad: Somtimes can't find alipay
2、bad: After placing an order, if you do not want to make payment, you cannot find the closed order and the order will automatically be deducted using the existing agreement
3、bad: The order number in the order information is somewhat confused
4、good: Customer service is very good

very good!

Reason I chose this business:

Reasonable price 、 fix ISP block

Service
Value
Quality
Somtimes can't find alipay
June 29th, 2023
Verified site experience
• Previous review
Thumbnail of user clevelz
1 review
0 helpful votes
June 3rd, 2023
Verified purchase
• Updated review

I come from China and I love the IP fix service very much.But there are missing packages situation.Hope Hostwinds could improve the route better.

Reason I chose this business:

I am a royal customer of Hostwinds.

Value
Quality
Loyal customer
June 1st, 2023
Verified site experience
• Previous review
Want give a try
November 29th, 2022
Verified site experience
• Previous review
Thumbnail of user angelab1651
1 review
0 helpful votes
August 8th, 2021
Verified purchase

Just about average I guess, nothing terrific, nothing terrible

Value
Quality
Thumbnail of user nathanielb170
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

Straight to the point and was helpful for setting up for crypto.

Reason I chose this business:

Crypto possibilities

Value
Quality
Thumbnail of user tanl10
1 review
0 helpful votes
July 20th, 2020
Verified purchase
• Updated review

Good till now

Reason I chose this business:

II use the virtual hosting

Service
Value
Shipping
Quality
There are 2 sections mentioned my expiring domains,...
August 18th, 2020
Verified site experience
• Previous review

There are 2 sections mentioned my expiring domains, but with different price

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user pauli226
1 review
0 helpful votes
December 17th, 2020
Verified purchase

My server was delayed long time

Service
Value
Shipping
Quality
Thumbnail of user jomk1
1 review
0 helpful votes
January 5th, 2021
Verified purchase
• Updated review

Don't like the proxy automatic payment.

Reason I chose this product:

Test my technology

Service
Value
Shipping
Quality
Don't like the proxy automatic payment
February 3rd, 2021
Verified site experience
• Previous review
Thumbnail of user zp10
1 review
0 helpful votes
February 12th, 2021
Verified purchase

I use it to watch youtube,the experience is not good

not bad

Reason I chose this business:

I only know it

Service
Value
Quality
Thumbnail of user ryano236
1 review
0 helpful votes
February 18th, 2021
Verified purchase
• Updated review

I am looking for a cheap windows vps

Service
Value
Quality
I am looking for a cheap windows vps
February 17th, 2021
Verified site experience
• Previous review
Thumbnail of user mahmoudb7
1 review
0 helpful votes
March 2nd, 2021
Verified purchase
• Updated review

Hostwinds got many services and thats a good point

Reason I chose this business:

There is many offers in the web and i like try 'em all

Service
Value
Quality
There is many offers in the web and i like try 'em...
March 1st, 2021
Verified site experience
• Previous review

There is many offers in the web and i like try 'em all

Thumbnail of user jasunm
1 review
0 helpful votes
March 24th, 2021
Verified purchase

Support very fast

good

Reason I chose this business:

Best services and price

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Hostwinds is proud to be one of the best web and cloud hosting providers on the market. We stand out from the rest by providing reward-winning 24/7 support, fast hosting, dependable services, and affordable pricing worldwide. Our customers remain happy at Hostwinds, knowing their needs are cared for and in trustworthy hands.

Join our incredible hosting family today!

Company Representative

Thumbnail of user erinc318
Peter H.
Typically does not respond to reviews

How do I know I can trust these reviews about Hostwinds?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hostwinds?