amplify r.

I purchased ddos protection for my dedicated server thru the upgrade option on the dedicated server panel, 3 months ago. I was then ddos attacked on the night of 10/25 and did NOT receive any type of resolution for over 12 hours and was also sent a reply that was intended for another customer while being ignored. I requested a refund for the 3 months of ddos protection in which i was denied due to the protection being applied to a different block of ip addresses but not the block that i purchased. Thats not my fault as i purchased ddos protection specifically thru the dedicated server upgrades/addons section. Why would it not be applied to the block of ips that the dedi server is on? Then act like its my fault. Thats just really really really bad customer service. When you need them most they turn their back on you and youre just another dollar sign. Shame that a small company cant make a long time paying customer happy with a simple refund of $150 when they were clearly in the wrong. And not even offer half a refund or anything. I get nothing. No soup for me, only ddos attacks and my money taken from hostwinds. I have taken my dedicated server business elsewhere to a company with real ddos protection and support and i will be cancelling my web hosting with them soon as well.

Also have something in their terms and conditions that says youre not allowed to file chargebacks against them, what company does that? Super scummy business practices