HostGator

I have been trying to get my website SSL fixed that was issued through HostGator and every time I've called I've either been disconnected or placed on eternal holds just to be told that they will need to have a manager look at the problem because it is beyond the rep. On the phone, ability to handle the issue. So then they never got back to me until my 5th successful not disconnected call I finally got a manager to reply via email and his email contained instructions on how to fix the issue! Lol are you kidding me why just fix it and write me what you did to fix it instead of how i can DIY the issue. Its just sad i regret ever switching to HostGator I have lost tons of business and am very displeased that they careless about their customers ability to use their product which is paid for in advanced for the year and a top tier plan at that.

I forgot my pin. They asked for a new email to verify. 2 days letter. They have asked me for a court letter from a judge. Bank statements. Articles of incorporation. Business licenses. I have been hung up on twice. Promised to be called by managers - no responses. I have told them I need my email to work for critical work issues, and for my kids school. No response. Its a holiday weekend and they are still asking for more and more information. They told me to pay more for more storage and that would solve the issue. I paid more money it didn't work - but they asked me for a court order from a judge to prove I am the owner of the company. Unbelievable. Run don't ever do business with this company - their customer service is the worst I have ever experienced in my life on this planet. Not even close.

Hostgator is a great platform for web hosting. What is greater is the Support Team; always ready to help until satisfaction comes through to their clients.
I am satisfied with Hostgator and I can recommend it freely to anyone.

We had our website on HostGator VPS Hosting for a number of years - it's an older site with older software, but we update the products on it at least once a week. Last week they moved our website to a new server with no notice to us. The new server destroyed our website - no pages would load and every link gave a 500 Internal Error. I called their support and basically everyone who I spoke to refused to provide any help at all - they promised to do something (to get a good review on their review system), but did absolutely nothing. We are working with a new hosting company and have spent tons of hours trying to recover from their horrible service. I would never recommend this company!

Thank you.

Tony Auretto

Billing is not clearly labeled, for example what SSL for what domain you were automatically billed for or getting billed twice for the same SSL while it was not even installed. The portal is very SLOW. Chat takes a long time to help as they usually don't have the answers at hand. I don't feel I can always trust support with people that are not trained properly or don't have enough knowledge and experience. For some overseas tickets, you are not sure they can understand your issue, or they do not respond even after asking the same thing a few times as it's never the same person that answers a ticket. Don't feel that valued as a customer or that I'm getting a quality service.

1. I recently discovered that the hosting service no longer offers unlimited hosting at an affordable rate. Unfortunately, the hosting changes now restrict me to only three websites on the Business plan that I have been using for years. It took me three years to establish californiahomerealty.com, and now I am unable to create additional websites. As a result, the new WordPress website I started building is currently displaying a blank page.

Dear Quality team,
Overall we are satisfied with the services only issues is some time server response time is long if you could work on that specially for emails side as we usually encounter issues from emails sending side. Rest is good.

HostGator seemed a good choice to switch from WP.com to WP.org. I already own a domain name and the transition was supposed to go smoothly.
Update: After a conversation with another technician, my problem was resolved. The followup has been very good.

Hi, I'm a web developer specializing in the internet field, I received support from you in transferring a website to HTTPS and I just enjoyed the kind, patient, smiling and good service,
As a seasoned developer I can say that one of the most important things in hosting services is support. Is there support? Good storage service! Nothing? Don't get close
I really enjoyed (and especially) your representative (whose name I don't even know) I would like you to know who I spoke to why he is simply excellent!
Have a good day
Glory